A couple weeks or ago, OldGuy posted a thread about Alliant Credit Union putting limits on how much you can send through the ACH each day. OldGuy said he had learned his ACH limit had been lowered form $100,000 per day to $25,000 per day. You can see that thread here.
In that thread, some commenters informed us that only some people had been notified at that point (I had not been). And pearlbrown said that in a call to Alliant, the CSR confirmed that outgoing outgoing limits were lowered from $100k to $25k, and incoming remaining "unchanged" at $25k.
Well, in getting my monthly statement today, I find that the last page has a notice about the new ACH limits, starting as of Sept. 9 -- nice of them not to tell me about it until Oct. 3, I might have been seriously depending on doing a transfer that they would have blocked! I also find in testing that I have different numbers than OldGuy or Pearlbrown.
That notice states:
"The transfer limits for daily outgoing ACH transfers made through Alliant Online Banking and mobile banking have changed. As of September 9, 2015, individual daily ACH transfer limits are determined by Alliant using internal information and risk-based factors including, but not limited to, account history, length of membership and account status. Members can see more tailored information about their specific daily ACH transfer limits when making a transaction through Online Banking. Members may transfer amount above their ACH limits by using Alliant's wire transfer service, pursuant to Alliant's current fees for outgoing wire transfer services."So, from that, how much you can transfer each day varies from person to person. You will have to check to see what your limit is. It sure would be nice if they let us know what the variables are so we might do something to increase or limit -- vague terms like "account history" and "account status" don't tell us much of anything, and "but not limited to" tells us only that they are not going to tell us. It also would be nice if they told us the absolute top limit anyone can have, so we know if that is what we have!
So I went to Online Banking to the transfers page, but there is no information there to tell me what my limit is.
So, I started an incoming transfer, set for a future date so I could cancel it afterwards; I set it for an especially high number, $200,000 (even though I did not have that much in the external bank), to see if that would even be possible. After clicking to continue, I had a red message at the top of the page telling me the amount could not be over my daily limit of XXXX (the number I had put in was well over that, so you probably will not get that message unless your number is more than your limit, so test with a high number). That number I got was notably more than the $25,000 cited in the previous thread, so $25,000 not only is not the limit for incoming for everyone, but I doubt it ever was, unless they are increasing for some and decreasing for others.
I then did what I could to test to find my limit for outgoing transfers, but that was problematic because at the moment I don't have a lot in my account, I have well under $25,000 in it. I tested with the full amount in my account, and it did not give me my limit when I clicked through, it simply proceed to do the transfer (which I then canceled). So, despite the message on the monthly statement today, in fact, you cannot necessarily determine your limits simply by going to that Website page and looking -- you can find out only if you exceed your limit --and that is no time to be finding out you can't do what you planned and need to do at that moment!
So, that is how you find out what your daily limit is -- or find you can't find out other than the hard way.
This whole thing has been handled abysmally by Alliant. To notify only some people up front, and the rest in an obscure message three weeks later on the monthly statement, and even now people l can't find out what their limits are, and the limit is different for everyone. Alliant has handled this terribly and done a serious disservice to all its customers.
