Live Oak Bank is the 152nd largest bank in the nation. It was established in 2008 and as of December of 2023, it had grown to 926 employees. Live Oak Bank's savings rates are 8X the national average, and it has a B+ health rating.
This is my favorite bank to do business with. Customer service is always friendly and accessible, and they bend over backwards to help whenever there is a problem. Very competitive rates on CD and savings as well, and the web interface is very good.
I had a Live Oak savings account for a couple years and it was a mostly smooth process opening and funding my account, and doing ACH transfers. Website and app are simple but easy to use. For awhile, it wasn't working with Mint, but that was eventually fixed.
I ended up deciding to close my account, trying to simplify and consolidate my accounts and get slightly higher interest elsewhere. The closing process was VERY easy, talked to a couple customer service reps who were great, knowledgeable, and processed the closure fairly quickly and on the schedule they promised. That has not been my experience with other banks, so Live Oak Bank gets some bonus points for that.
UPDATED: Live Oak no longer puts the hold I described years ago on funds that are transferred in and out. I have continued to use this bank as their rates are better than others even now in this terrible environment. Their customer service is responsive, too. Sometimes it takes them a while to provide statements at the end of the month, but they do eventually show up.
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I opened a Savings account with this bank this past week. I already had a CD there. The CD provides no statements, just an online list of transactions and a 1099-Int. The interest rate was good at the time I opened it, so no big deal.
However, it turns out that there is a 5 day hold on the money I deposited in my savings account. The money came out of my other bank account on Thursday but the CSR says I won't see it in my account until the next Wednesday. Meanwhile, the CSR confirmed and that I am NOT going to earning any interest on that money during that hold period.
There will also be a five day hold on any withdrawals. The CSR said this is because they use an "intermediary bank" for transfer transactions.
This was not made clear in any way before I opened the account. Despite the nice interest rate I won't be moving in any more money. That hold coming and going effectively lowers the interest rate paid.
Should be named Live Hoax Bank. They accumulate deposits with high APY's and then screw customers in every way imaginable. LOB technology platform is an oxymoron and the bank's staff is completely ignorant of basic banking. It is incomprehensible that this organization was granted a banking charter and participates in the FDIC insurance program. This is a bank waiting to fail and unfortunately U.S. taxpayers will be fitting the bill. Do yourself a favor and bank with a competent institution with knowledgable staff unlike Live Oak Bank.
Overall | |
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FDIC Certificate # | 58665 |
Year Established | 2008 |
Employees | 926 |
Primary Regulator | FDIC |
Profit Margin | |
---|---|
Return on Assets - YTD | 0.74% |
Return on Equity - YTD | 11.19% |
Annual Interest Income | $687.4MM |
Assets and Liabilities | ||
---|---|---|
Assets | Q4 2023vs Q4 2022 | $11.21B$9.74B |
Loans | Q4 2023vs Q4 2022 | $8.9B$7.8B |
Deposits | Q4 2023vs Q4 2022 | $10.37B$8.98B |
Equity Capital | Q4 2023vs Q4 2022 | $765.7MM$652.9MM |
Loan Loss Allowance | Q4 2023vs Q4 2022 | $125.8MM$96.6MM |
Unbacked Noncurrent Loans | Q4 2023vs Q4 2022 | $20.2MM$8.4MM |
Real Estate Owned | Q4 2023vs Q4 2022 | $6.5MM$0 |
Always verify rates and promotions with the bank or credit union. We are not Live Oak Bank; we are a rate comparison website and cannot provide official rates or promotions.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
4.40% | - | $5m | Personal Savings | |
4.00% | - | $5m | Business Savings |
Live Oak Bank is an Internet only bank and does not have branch locations. Its headquarters is located at 1757 Tiburon Drive - Wilmington, NC 28403