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Pennsylvania State Employees Credit Union

Based on 3 reviews
Overview / Commentary
717-234-8484
1500 Elmerton Ave
Harrisburg, PA 17110

Pennsylvania State Employees Credit Union is headquartered in Harrisburg and is the 2nd largest credit union in the state of Pennsylvania. It is also the 25th largest credit union in the nation. It was established in 1933 and as of March of 2014, it had grown to 564 employees and 416,512 members. Pennsylvania State Employees Credit Union has a A health rating.

Field of Membership Restrictions

Must be a student, alumni, faculty or staff of HACC or any school in the State System of Higher Education. - See Details

Reviews (3)

Worth Keeping Our Accounts, Even Living Far Away

PSECU is a wonderful financial institution.  Their customer service has done an excellent job handling occasional issues over the past 10 years we've been with them.  For example, when an internet service provider (ISP) charged our credit card for a service we never received, I spent several hours on the phone with the ISP and they would not refund the money.  One call to PSECU and 20 minutes later, PSECU credited the disputed amount back to me and said they would take care of working things out with the ISP.  I never heard anything more and didn't care about it, because PSECU had already made things right with us immediately.  

We now live in California--the nearest branch is in PA--and we've stayed with them for our primary checking and savings accounts because their online banking is phenomenal!  Could not give a higher recommendation!

Spiteful Employees

POSTED ON SUNDAY JULY 6, 2014 by AD

I have been with PSECU for several years and I have had more negative experiences than positives. When dealing with any business, you never know who you will get on the other end of the phone, and with PSECU I tend to get females that have let the imaginary power they feel that they have go to their heads. Again there are some very nice people that work there, but they also have their share of spiteful ignorant individuals. I recently began to receive "larger than my norm (in their words)" deposits. Well for some reason that was a red flag to them and I was also making larger more frequent purchases. Well my card was declined several times when making these purchases because of the various fraud alerts they have set up. I would call them to have my daily limit increased and fraud alerts taken off and still would have a problem. When I would call PSECU, they would tell me it was declined due to a different type of alert and that they would maintenance my account. Well I just became frustrated with it and began to use a different bank for my deposits and purchases, to avoid the issues all together, but it was very frustrating and outright ridiculous. My most recent experience that has brought me to this review is also causing me to look elsewhere for my banking completely. My account is in my maiden name and has been since I opened it several years ago. I have paid my mortgage out of this account for many years as well. Well when I began to receive the large deposits in my account they were sent in my married name, so I received a call from one of the their “wonderfully spiteful representatives” telling me that they would send back any wires that came in my married named, so I needed to change the name on my account. I told her that I would love to change the name on the account (by the way I hyphenated my married name on to my maiden so it is very clear to see my maiden name to match it to my account), but the bank is an hour away from me and only open during my working hours, which causes a dilemma for me getting to them in order to change my name. The only other option is for me to mail and or fax a copy of my SS Card and license. I would be a fool to do so; anybody will tell not to fax, mail, or email a copy of either of those items unless you want someone to steal your identity! So I told the lady I would not be mailing or faxing my information, but I would try to get out there the next time I had a day off and they are open. She assured me that any wires that I had coming in with my maiden name only would be returned. I told her I understood and I made a phone call to remove my maiden name from the wires to avoid the issue (I ended up having the wires go to a different bank any way after all the issues of my card declining). So last week I received a letter from my mortgage company stating my electronic check was returned stating “no account/unable to locate account”. That is funny since I have been paying my mortgage from this account for years. This was spite from the “darling” woman at PSECU.

They can do no wrong

I haev been using this CU for over 20 years and have never had a bad experience. Multiple vehicle loans and account types have always given me near the best rates with customer service to back it up. Mobile apps that allow for check deposit, balance checking, online bill pay (has been here LONG before any of the big boys) have kept me a member for a very long time. Customer service has always been top notch. From unlocking passwords to answering questions I could not ask for more.


I can't think of where they will innovate next but I look forward to it.



Health

Data for Q1 2014

Institution Health

A

Texas Ratio

GRADE:
A+

The Texas Ratio is an indicator of how much capital a bank has available compared to the total value of loans considered at risk. As of March 31, 2014 Pennsylvania State Employees Credit Union had $17.79 million in non-current loans and owned real-estate with $479.67 million in equity and loan loss allowances on hand to cover it. This gives Pennsylvania State Employees Credit Union a Texas Ratio of 3.71% which is excellent. Any bank with a Texas Ratio near or greater than 100% is considered at risk.

Texas Ratio Trend

GRADE:
C+

The Texas Ratio for Pennsylvania State Employees Credit Union experienced no significant changes from 3.86% as of March 31, 2013 to 3.71% as of March 31, 2014, resulting in a positive change of 4.01%.This indicates that the balance sheet and financial strength for Pennsylvania State Employees Credit Union has had no significant changes in recent periods.

Deposit Growth

GRADE:
B+

In the past year, Pennsylvania State Employees Credit Union has increased its total deposits by $73.53 million, resulting in 1.97% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth Pennsylvania State Employees Credit Union has shown is above average.

Capitalization

GRADE:
A

Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. Pennsylvania State Employees Credit Union has $4.25 billion in assets with $479.67 million in equity, resulting in a capitalization level of 11.28%, which is excellent.

Institution Statistics

Overall
NCUA #64131
Year Chartered1933
Employees564
Primary Regulator
Assets and Liabilities
Assets$4.25 billion
Loans$2.90 billion
Deposits$3.80 billion
Equity Capital$429.61 million
Loan Loss Allowance$50.06 million
Unbacked Noncurrent Loans$17.35 million
Real Estate Owned$435,000
Historic Data - March 2013
Assets$4.15 billion
Equity Capital$398.59 million
Loan Loss Allowance$39.49 million
Unbacked Noncurrent Loans$17.35 million
Real Estate Owned$636,000
Profit Margin - Quarterly
Net Interest Margin1.14%
Return on Assets0.79%
Return on Equity7.85%
Interest Income$38.37 million
Rates

Always verify rates and promotions with the bank or credit union. We are not Pennsylvania State Employees Credit Union, we are a rate comparison website and can not provide official rates or promotions.

Pennsylvania State Employees Credit Union Savings Account Rates

DetailsAPYMINMAXPRODUCT
0.15%--Regular Savings
0.15%--Vacation Savings Share
0.15%--Christmas Savings Share
0.15%--IRA Savings

Pennsylvania State Employees Credit Union Money Market Rates

DetailsAPYMINMAXPRODUCT
0.20%$500-Money Market

Pennsylvania State Employees Credit Union Checking Account Rates

DetailsAPYMINMAXPRODUCT
0.10%--Checking Account

Pennsylvania State Employees Credit Union CD Rates

DetailsAPYMINMAXPRODUCT
1.50%$500-60 Month CD
1.25%$500-48 Month CD
1.10%$500-36 Month CD
0.75%$500-24 Month CD
0.50%$500-18 Month CD
0.45%$500-12 Month CD
0.35%$500-9 Month CD
0.30%$500-6 Month CD
0.25%$500-3 Month CD

Pennsylvania State Employees Credit Union IRA Rates

DetailsAPYMINMAXPRODUCT
1.50%$500-60 Month IRA
1.25%$500-48 Month IRA
1.10%$500-36 Month IRA
0.75%$500-24 Month IRA
0.50%$500-18 Month IRA
0.45%$500-12 Month IRA
0.35%$500-9 Month IRA
0.30%$500-6 Month IRA
0.25%$500-3 Month IRA
Locations

Pennsylvania State Employees Credit Union has 15 locations. Click to view all Pennsylvania State Employees Credit Union locations.