BM Technologies, Inc. f/k/a BankMobile (NYSE American: BMTX, BMTX.W) is among the largest digital banking platforms in the U.S., providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission of being “customer-obsessed” and creating “customers for life.” The BMTX digital banking platform employs a multi-partner distribution model, known as “Banking-as-a-Service” (BaaS), that enables the acquisition of customers at higher volumes and substantially lower expense than traditional banks, while providing significant benefits to its customers, partners, and business. BMTX currently serves over two million account-holders and provides disbursement services at approximately 725 college and university campuses (covering one out of every three students in the U.S.). More information can also be found at https://ir.bmtxinc.com/.
AMAZING RESPONSE TIME!!
I just want to say thank you so much Karey for the help and clarification!! It was such a relief that the team got back to me so quickly and solved my issue, this was such an amazing experience. Thank you guys so much again and shout out to Karey for being so patient and kind!!
Twitter Support Is Better Than Website Or Phone
Website is easy to use, but for support, it is very bad especially if you are unable to access your account. In order to contact them via E-mail, you have to be logged into your account, where in my case was impossible. Every time I use this for my school's refund, there is always an issue with accounts and I wonder why is that. And the number to call for support just loops you through the same procedures without any resolution to your problems.
Other than that, the Twitter customer support was very good! Jenny was the person who was helping me and she helped me resolve my issues quick and easy.
Funds Never Mailed
My school had funds to return to me. They partnered with Bank Mobile to facilitate this. I received an email from Bank Mobile, now BMTX, stating that I had not logged onto their website to choose a method of disbursement. Since no method had been chosen they would mail my the disbusement to my address, which was stated correctly in the email, in 5-7 days. Weeks later and numerous calls and emails both to Bank Mobile and Jersey college no funds were ever received. Now the funds were in conjunction with my Federal School loans. I've now gone through this twice. Eventually receiving the first of the funds months after being notified by Bank Mobile they had mailed me the funds. The funds came from Jersey College not bank mobile. With the second fund disbursement Bank Mobile again stated they mailed them to my address. Nothing has been received from them. After numerous emails and phone calls to both Bank Mobile and Jersey College I filed a complaint with the Ombudsman in regards to the refusal to acknowledge any more of my requests for clarification as to why Bank Mobile has held my funds for as long as they had & why they are the only company having such a hard time mailing me a letter. Two days after filing my complaint I received an email stating that my school will me the funds directly. I then received a phone call from Bank Mobile (BMTX) asking how they could help.
It is my belief that If you refuse to sign up with and provide BMTX with your personal information online they either do not have the capabilities to mail funds or flat out refuse to. The following is the reference number in regards to the customer service complaint with Bank Mobile that was never resolved by them. - Reference # 231013-001006
Thank You Customer Service
Thank you Karey and Mike for helping me login into my bank mobile account
Data as of Q2 2023
Health Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 34444 |
| Year Established | 1997 |
| Employees | 691 |
| Primary Regulator | FED |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.97% |
| Return on Equity - YTD | 13.64% |
| Annual Interest Income | $644.5MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $22.03B$20.24B |
| Loans | Q2 2023vs Q2 2022 | $13.77B$15.51B |
| Deposits | Q2 2023vs Q2 2022 | $18.07B$17.03B |
| Equity Capital | Q2 2023vs Q2 2022 | $1.56B$1.47B |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $139.7MM$156.5MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $25.7MM$28.7MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $73.00K$35.00K |