Overview / Commentary
844-244-6363
409 Silverside Road
Wilmington, DE 19809
Reviews (4)

bank purely

As a primarily online bank you would expect the online feature to be very strong and they are. I will say however the lack of an accessible physical location is sometimes an inconvenience. The rates have been outstanding for the most part, 0.75% Checking and 1.3% Savings. I have been very happy with the general banking products. I have casually looked at the CD and other products. I may explore those more in the future. The customer service element is sometimes lacking as it can be difficult to reach customer services by phone. This makes the lack of a physical location an even bigger issue. I believe they are a fairly new bank so hopefully in time they will get these issues ironed out. As a whole though I would give the institution as a whole high marks. I intend to stay with them in the future. I also have recommended them to friends who have opened accounts and have been very happy. I am happy to report that BankPurely does not charge me any fees unless I break their Terms of Service and even then they are very reluctant to charge me any kind of additional fee. BankPurely also offers an IRA program to help me save for retirement. Their interest rates are very competitive with major institutions and while they are certainly not the highest on the market, they are a good value and offer a chance to further diversify your retirement funds. I would recommend BankPurely to anyone who is tired of the major institutions and wants to experience a smaller, more personable online only banking organization.

This is the best online bank

Posted by: Futurbi | Sep 19, 2017

No silly fees ..fast direct deposits and excellent app ...Only downside is the ATM fees when you are traveling international..The app is one of the best designed app I have ever seen ...Much better than the one in bank of america ...Also it provides more insights into all the transactions ...I wish they had the option of depositing cash ..They are working on it but its still not available ..I also love the mobile deposit options on their app ...

Terrible support

Posted by: HeroSra | Aug 23, 2017

When I first heard about chime I was really excited about them. I love online-only banks because they are really convenient for my mobile life. When I signed up using the app, I immediately had a huge issue. It wouldn't let me attach my card to the account. I tried to contact support, as I was unable to utilize my account, and they didn't reply to me for over two weeks. When they finally did reply they apologized but it left a bitter taste in my mouth and I decided to no longer use them.

Completely Disorganized, Poorly Run, Inept Service

Posted by: Thomas777 | Jun 28, 2018

I feel like Chime is something that a group of "techies" made and rushed out to the general public without working out all the kinks. I didn't even get to use the account because of so many issues that came up with trying to link the account with USAA. The routing number Chime will provide you will likely register at your other institution as a prepaid debit card account. So USAA kept saying that the Chime account routing number is either invalid or does not accept external transfers... (USAA will not connect with a prepaid account due to fraud). Chime did not understand this and they asked to me tell USAA that they are not a prepaid account, which I did. USAA tried adding it again with the same issue. Chime's email support team kept sending me generic responses to this issue. So I finally called and spoke to two different reps who struggled to communicate in English. I asked to speak to a supervisor and was placed on hold for over 20min with no response. I finally hung up and emailed their support team to close the account. This account is honestly a complete waste of time. If you are looking for a mobile app type bank, stick with Simple.



Health

Health Grade Components

Overall
FDIC Certificate #35444
Year Established2000
Employees586
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD2.6%
Return on Equity - YTD34.29%
Annual Interest Income$109.3MM
Assets and Liabilities
AssetsQ3 2018vs Q3 2017$4.36B$3.99B
LoansQ3 2018vs Q3 2017$1.99B$2.02B
DepositsQ3 2018vs Q3 2017$3.87B$3.58B
Equity CapitalQ3 2018vs Q3 2017$381.9MM$332.5MM
Loan Loss AllowanceQ3 2018vs Q3 2017$8.1MM$7.3MM
Unbacked Noncurrent LoansQ3 2018vs Q3 2017$32.9MM$23.5MM
Real Estate OwnedQ3 2018vs Q3 2017$29.1MM$37.0MM
Rates
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Chime Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--Chime Savings Account
Locations

Chime is an Internet only bank and does not have branch locations. Its headquarters is located at 409 Silverside Road - Wilmington, DE 19809

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