Citibank serves clients across the full spectrum of consumer banking needs. Citibank serves as a trusted advisor to its retail, wealth management and small business clients at every stage of their financial journey.
I have two Citi credit cards and a savings account and I’ve never had any problems with them. They have a good online and mobile app experience. I’ve mistakenly overpaid my credit card balance a couple times..It’s easy to do but they will credit back to you when that happens. It appears you need to pay in full every month to keep your spending limit because I’m seeing users complaining about their balances being chased down the rabbit hole.. .Their customer service is bad they don’t speak English and read at you from a script.
Citibank is unbelievable. So I deposited my settlement check with them last week. First everything was okay but when I tried to log into my account, it wasn’t letting me login so I called and they told me my account was on hold because they have to verify where the check came from so I didn’t worry. 3 days later I got inpatient because the hold was actually stopping me from using ANY money from my account, Not just the settlement that I deposited. So when I called, they told me to have my check issuer call Citibank and have them verify it that way, which I did, my check issuer called and confirmed everything then all of a sudden they told me over the phone that the check did in fact clear and verified! So I’m like “okay what now” now they’re saying that they’re going to try to cancel my account from closing because apparently when they couldn’t verify it at first they was about to close it my account!! So now the want me to wait next week and I should expect a call determining if my account will still be open or closed. And still I can’t access my own money until they call me NEXT WEEK I’m so pissed and confused with this bank.
If you sign up for an account with this terrible bank, rest assured that you'll get what you deserve. It has the WORST phone menu I have ever encountered. It takes you around and around, in loops, and you NEVER get where you need to be. If, by some chance, you get to a live phone rep, best of luck understanding him/her. Of course you will have the fun experience of talking to people from all over the world, but you won't know what they're saying to you, so good luck with that.
I had a CD and Savings Account at this bank. Transferring money from the CD to another bank was a big hassle. Closing the savings account was ridiculous: They would only send me a paper check in "10 to 15 Business days!" WHAT??? I had another bank pull my money out. Oh, and do you like digital monthly statements, only? That didn't fly, for me: I emailed them, ticked the right boxes in my online account, called them, snail mailed them with return receipts, but......the paper statements kept coming.....for a year and a half! What bank operates this way? Well, THIS one does! AVOID AT ALL COSTS! You've been warned!
I've had an Accelerate Savings account for a few years and never had a problem. The interest is almost always the highest out of the big national banks.
I've linked the account to several others I have, and ACH transfers work just fine. I sometimes use my account to pay my Citi credit cards. I've linked to Mint and Personal Capital, it updates regularly with no issues. Citi does not charge excess transaction fees for more than 6 transfers/withdrawals in a month. I did get an ATM card for my account, but I've never needed to use it.
Overall | |
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FDIC Certificate # | 7213 |
Year Established | 1812 |
Employees | 177763 |
Primary Regulator | OCC |
Profit Margin | |
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Return on Assets - YTD | 0.82% |
Return on Equity - YTD | 8.41% |
Annual Interest Income | $48.19B |
Assets and Liabilities | ||
---|---|---|
Assets | Q2 2024vs Q2 2023 | $1,678.9B$1,705.9B |
Loans | Q2 2024vs Q2 2023 | $638.4B$619.4B |
Deposits | Q2 2024vs Q2 2023 | $1,304.7B$1,337.9B |
Equity Capital | Q2 2024vs Q2 2023 | $166.1B$166.4B |
Loan Loss Allowance | Q2 2024vs Q2 2023 | $16.59B$15.81B |
Unbacked Noncurrent Loans | Q2 2024vs Q2 2023 | $4.25B$3.78B |
Real Estate Owned | Q2 2024vs Q2 2023 | $18MM$19MM |
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
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4.30% | $0 | - | Citi Accelerate Savings |