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One Citizens Plaza
Providence, RI 02903

Citizens Bank (RI) is headquartered in Providence and is the largest bank in the state of Rhode Island. It is also the 23rd largest bank in the nation. It was established in 2005 and as of September of 2017, it had grown to 14,792 employees at 826 locations. Citizens Bank (RI) has an A+ health rating.

Related Posts

Citizens Bank Offers Competitive 15-Month CD w/Checking - 4/15/2017

Citizens Bank is offering a 15-month CD (1.75% APY) that requires new money and a Platinum Plus Checking™ account. $1k min/$999,999.99 max deposit.

Citizens Bank Has $150 Checking Bonus In Supermarket Branches - 1/30/2017

Citizens Bank is offering a $150 checking bonus for new accounts opened in the Bank's supermarket branches. Available in CT, DE, MS, MI, NH, NJ, NY, OH, PA, RI, and VT.

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My Bank

Posted by: Friars | May 3, 2016

I cannot say enough good things about my experience with Citizens Bank over the years. My original mortgage was through them and I currently have two home equity lines of credit through them. The rates I receive are very competitive. They have several convenient branch locations,most of them being in Hannaford supermarkets which is where I shop. They also offer IRAs which I have through them. I also have a savings account with a very competitive rate. I do most of my banking and bill payment through their website. When I do use the local branch, the manager and all personnel treats me like family. I highly recommend Citizens Bank to anyone in need of a good financial institution.

Long-Term Account Holder, Mostly Satisfied

Posted by: Anonymous | Apr 16, 2011

I have banked with RBS' Charter One Bank in IL for about ten years now, and I can say that, for the most part, they are a decent bank. Granted, my needs are few; I don't write many checks, deposit even less, do no online banking, and only visit the walk-in branch a couple times a year. So, for my needs, COB has served me nicely. They don't hound me with junk mail or sales calls, their branch staff always seems very polite, and, until recently, their fees were (not great but) tolerable. In fact, if not some new fees lately that seem rather petty (and hopefully will be short-lived), I would have given them 4 stars.

Accounts Closed And Money Given To Another Person

Posted by: Eugene70 | Aug 15, 2013

I am assuming a happy ending to today's mess with Citizens, but I am still in shock this happened.  

My stepson went to the bank, Endicott, NY, I believe.   He closed all of his accounts.   He had 3 or 4.   I assume they gave him the money from his accounts.   They also gave him the money from MINE.....all 4 of mine.   I would not have known this happened had I not set up to receive e-mail when the balance on one of those accounts went below a certain amount.  When I went to my account online to check on the balance just mentioned, I found all of my accounts with a CLOSURE WITHDRAWAL leaving a ZERO balance in all accounts.  I just do not understand how this could happen.   I know they are working hard to resolve the problem, but I find this very disconcerting and disappointing.  

Reversal Of Customer Written Check

Posted by: Agauth04 | Sep 2, 2017

I have been a customer of Citizens Bank for over 10 years and am still appalled by the lack of customer service I recently received. I wrote a check to my brother-in-law and his wife to celebrate their wedding and help provide funds for their honeymoon. All seemed well as they cashed the check and it cleared prior to them leaving; however, a day later Citizens took it upon themselves to reverse the check. I noticed this and called customer service and am still dumbfounded by their ineptitude and lack of empathy for potentially ruining a newlyweds honeymoon. Long story short, their only solution was for me to write them another check. Despite them being out of the country and Citizens having the account information where they initially deposited the funds, their only remediation was for me to write another check. I am still awestruck. I am all for fraud protection; however, how is it possible to do something without even contacting the customer to verify that fraud existed? The first customer service agent had no clue why the deposit was reversed initially, which makes me feel real safe as a customer. When escallated to a supervisor their only response was that my signature didn't match what was on file. I am no handwriting specialist; however, I cannot imagine that my signature has changed that much in my 35 years...and even if so, I cannot imagine that it would be acceptable to do such a reversal without any contact with the customer. So imagine a bank that couldn't care less than newlyweds are out of the country with $1000 less then than think they have to spend; and claim to have their hands tied with no possible means to rectify an error on their end. If this is acceptable to you, by all means bank with Citizens. If not, than feel free to join Wells Fargo like I just did.



Health Grade Components

FDIC Certificate #57957
Year Established2005
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.92%
Return on Equity - YTD6.62%
Annual Interest Income$2.90B
Assets and Liabilities
AssetsQ3 2017vs Q3 2016$120.7B$114.6B
LoansQ3 2017vs Q3 2016$91.07B$84.75B
DepositsQ3 2017vs Q3 2016$88.39B$81.50B
Equity CapitalQ3 2017vs Q3 2016$16.68B$16.61B
Loan Loss AllowanceQ3 2017vs Q3 2016$1.00B$1.01B
Unbacked Noncurrent LoansQ3 2017vs Q3 2016$722.9MM$833.1MM
Real Estate OwnedQ3 2017vs Q3 2016$24.1MM$40.1MM
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Always verify rates and promotions with the bank or credit union. We are not Citizens Bank (RI); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Citizens Bank (RI) Savings Account Rates

0.07%*$250k*-Platinum Plus Savings
OTHER TIERS: 0.03% Up to $25k | 0.05% $25k - $250k
0.05%--HomeBuyer Savings
0.02%--Platinum Savings
0.01%--Green Savings
0.01%--Business Savings

Citizens Bank (RI) Money Market Rates

1.35%*$25k*$3mPlatinum Plus Promotional Money Market (New Money)
OTHER TIERS: 0.05% Up to $25k | 0.25% $3mm+
1.10%*$25k*$3mPlatinum Promotional Money Market (New Money)
OTHER TIERS: 0.03% Any amount
0.12%*$250k*-Platinum Plus Money Market
OTHER TIERS: 0.05% Up to $25k | 0.10% $25k - $250k
0.03%--Platinum Money Market
0.02%--Business Money Market
0.01%--Personal Money Market

Citizens Bank (RI) Checking Account Rates

0.07%*$250k*-Citizens Bank Platinum Plus Checking
OTHER TIERS: 0.03% Up to $25k | 0.05% $25k - $250k
0.02%--Citizens Bank Platinum Checking

Citizens Bank (RI) CD Rates

1.55%$1k-48 Month CD w/ Platinum Plus Checking
1.35%$1k-48 Month CD w/ Platinum Checking
1.20%$1k-14 Month CD w/ Platinum Plus Checking (Online Only)
1.00%$1k-14 Month CD w/ Platinum Checking (Online Only)
0.40%$1k-Business 12 Month Fixed Rate CD
0.20%$10k-12 Month Breakable CD w/ Platinum Plus Checking
0.15%$1k-Business 15 Month Fixed Rate CD
0.15%$1k-Business 18 Month Fixed Rate CD
0.10%$1k-Business 3 Month Fixed Rate CD
0.10%$1k-Business 6 Month Fixed Rate CD
0.10%$1k-Business 9 Month Fixed Rate CD
0.10%$1k-14 Month CD (Online Only)
0.10%$1k-48 Month CD
0.10%$10k-12 Month Breakable CD w/ Platinum Checking
0.05%$10k-12 Month Breakable CD