Citizens Bank (RI) is headquartered in PROVIDENCE and is the largest bank in the state of Rhode Island. It is also the 18th largest bank in the nation. It was established in 2005 and as of March of 2025, it had grown to 16,977 employees at 1,015 locations. Citizens Bank (RI) has an A health rating.
Great Local Bank!
Well I actually always thought it was a local bank but now I see they're from RI. But always has had the feel of a small local bank for me which I've always appreciated
The Worst, And No Improvements
they are every where and try to do everything and cant do it
local office sent me online.
online cant access my bill page
password has to be changed every month
long lines
long telephone waits
RUDE CUSTOMER SERVICE
I called to verify a CASHIER'S CHECK. Just to verify. I had SPOKEN to 3 other customer SERVICE PEOPLE. But this lady takes the cake for rudeness and jumpy TO call something out as FRAUD. I DON'T HAVE her name, but she's AFRICAN American. All I needed was TO have the CASHIER'S CHECK verified. No I didn't happen to have the name of THE SENDER. MONEY was owed BACK TO me. FROM military SERVICE MEMBERS. THERE'S sergeant took THEIR money to pay ME BACK. Just because I DIDN'T HAVE the information DOESN'T equal FRAUD. AND all I wanted TO do is VEify the CASHIER'S check. But nope. If YOU'RE NOT GOING TO ASSIST a customer. How can it be called " customer service "? . I NEVER dealt with SOMEONE so rude. I was calling from FLORIDA. SHE'S need to go. I KNOW BANK employees are on high edge looking CONSTANTLY FOR FRAUD. I WOULD NEVER NEVER COMMIT fraud against a bank institution. For 2 days I HAVE BEEN calling CITIZENS BANK trying TO get this CASHIER'S CHECK verified. And all I I ENDED up with was complete rudder rudeness. UNACCEPTABLE rudeness.
Data as of Q1 2025
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57957 |
| Year Established | 2005 |
| Employees | 16977 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.76% |
| Return on Equity - YTD | 6.68% |
| Annual Interest Income | $2.35B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q1 2025vs Q1 2024 | $220B$220.2B |
| Loans | Q1 2025vs Q1 2024 | $138.5B$141.9B |
| Deposits | Q1 2025vs Q1 2024 | $181.4B$179.6B |
| Equity Capital | Q1 2025vs Q1 2024 | $25.41B$22.97B |
| Loan Loss Allowance | Q1 2025vs Q1 2024 | $2.01B$2.09B |
| Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $1.65B$1.58B |
| Real Estate Owned | Q1 2025vs Q1 2024 | $12.8MM$10.3MM |
