Citizens Bank (RI)

Overview / Commentary
1 Citizens Plz
Providence, RI 02903

Citizens Bank (RI) is headquartered in Providence and is the largest bank in the state of Rhode Island. It is also the 14th largest bank in the nation. It was established in 2005 and as of June of 2022, it had grown to 19,142 employees at 1,173 locations. Citizens Bank (RI) has an A health rating.

Related Posts

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4/15/17 - Citizens Bank Offers Competitive 15-Month CD w/Checking
1/30/17 - Citizens Bank Has $150 Checking Bonus In Supermarket Branches
7/18/15 - Earn $150 With Citizens Bank's One Deposit Checking Account
4/4/15 - 15-Month CD - 1.3% (Online Only)
3/26/15 - $200 Checking Account Bonus At Citizens Bank
2/23/15 - Citizens Bank Raises Rate On 14-month CD, Relationship Required
10/23/14 - Citizens Bank Offers High Rate Online 15-Month Promotional CD
8/15/14 - Citizens Bank's CollegeSaver Account Rewards with End of Term $1,000 Bonus
3/24/14 - RBS 'In Talks' To Sell Citizens To Japanese Bank
1/20/14 - Citizens Bank Offers New Checking Account That Limits Monthly Fees
10/20/13 - TD Bank Wants To Buy Citizens
5/9/13 - Charter One & Citizens Bank $175 Checking Account Promotion for Several States
2/8/13 - $150 Checking Account Bonus at Citizens Bank in Several States
9/18/12 - CD and Credit Card Specials at Citizens Bank in Several States
5/21/12 - Checking & Money Market Account Bonuses of up to $225 at Citizens Bank in Some States
5/15/12 - Citizens Bank Is Latest To Settle Suit On Overdraft Fees
3/22/12 - Higher Checking Account Fees At Citizens Bank
10/31/11 - College Savings Account At Citizens Bank & Charter One
10/24/11 - Citizens Bank's Checking Promo: $200 & $240 Bonuses
9/9/11 - Higher Wire Transfer Fees at Wells Fargo and Citizens Bank - Wire Alternatives
6/13/11 - $100 Checking Account Promotion at Citizens Bank in Some States
4/14/11 - $240 Checking Account Promotion at Citizens Bank in Some States

Great Local Bank!

Posted by: |

Well I actually always thought it was a local bank but now I see they're from RI. But always has had the feel of a small local bank for me which I've always appreciated

Bank Checking Account.

Posted by: |

My bank checking account charges little fees but has very few benefits. When the bank changed names the account that I had was still automatically available was charged very large fees for the same free service I had in the past. I think this is poor practice. The similar feed account for the new bank is now one with none of the services that I was receiving before. This branch is local and the customer service is good so I have not changed banks. Because of the changes I have started looking into other options for banking. I prefer not have fees changed or assesed to my account just to have me change account types. If you no longer offer a service or no longer want to offer a service just don't offer it, don't assign silly fees.


Posted by: |

I've been banking solely with Citizens for almost two decades. I have no complaints about fees or personnel, errors etc. All that has been fine. Maybe I've just been lucky, but my experience has been a positive one EXCEPT for ONE BIG PROBLEM. I do ALL my banking online. Checks, deposits, transfers etc. I haven't written a paper check in many years.

As the years have gone by, Citizen's online access is less and less accessible. Virtually no banking on Sundays, little better on Saturdays, late night is frequently inaccessible, and in recent months the old Monday to Friday 9 - 5 is failing.

I get my billing info lined up and am ready to pay a string of bills and, low and behold, Citizens Bank is off line AGAIN! What good is a bank if it isn't there when you need it? Today I got a more elaborate message than usual. Its a winner.

Citizens Bank Online® Is Temporarily Unavailable
We are sorry that Citizens Bank Online® is not available at this time.
Please be assured that we are taking every step to make Online Banking available as soon as possible.
All current and future dated transactions will be processed as scheduled.
Until Online Banking service is restored, please call our 24/7 Customer Contact Center if you need assistance.
New England and New York customers: 1-800-922-9999
Mid-Atlantic customers: 1-888-910-4100
Business customers: 1-800-862-6200
Again, we apologize for this inconvenience. Thank you.

As if that makes it better. Did you notice there is no projected time frame to have service restored.
And don't bother to call the alleged Customer Contact Center. It's an all automated computerized contact. So unless you are just checking you balance you are OUT OF LUCK!!
I can no longer trust a bank that can't keep it's website online. I recently opened another checking account with a competitor. Name also starts with a C. I have a LOT of data to transfer over, which is the main reason I have avoided switching banks up to now. But I am finally done. I will be moving my billers one at a time, shouldn't take more than a month or two. That is, if Citizens ever comes back online.
If you need a bank with a reliable website, keep looking.


Posted by: |

I was ripped off by a scam companies. The company is Universal Health Share. They had been charging my credit card $344.00 every month. I went to my Doctor for a checkup and some Lab work. Bills were sent to Universal Health Share and they never paid one cent. After months and months of calls and bills being sent by the Doc. office and myself. I had to pay all the bills myself. I called Citizens to cancel the credit card and file a claim. The Citizens Rep said I was ripped off and this sounds like a scam and someone from citizens would call me in 48 hours. Citizens never called. I called citizens several more time and Citizens said each time someone would call me. Never got a call but did get a letter that said because I sign up for the service they found in favor of Universal Health Share. This is nuts. I talked to the manger at the citizens branch I go to and she said that was nuts and I was ripped off and she would get this taken care of ASAP. Citizens never did anything to help and I never got 1 cent back...



Health Grade Components

FDIC Certificate #57957
Year Established2005
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.83%
Return on Equity - YTD7.33%
Annual Interest Income$2.84B
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$226.5B$185B
LoansQ2 2022vs Q2 2021$157.7B$124.3B
DepositsQ2 2022vs Q2 2021$181.7B$153.8B
Equity CapitalQ2 2022vs Q2 2021$24.14B$22.50B
Loan Loss AllowanceQ2 2022vs Q2 2021$1.96B$1.95B
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$899.1MM$786.9MM
Real Estate OwnedQ2 2022vs Q2 2021$12.7MM$19.5MM
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Always verify rates and promotions with the bank or credit union. We are not Citizens Bank (RI); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Citizens Bank (RI) Savings Account Rates

0.05%--Citizens Quest Savings
0.02%--Citizens Wealth Savings
0.01%--Business Savings
0.01%--One Deposit Savings

Citizens Bank (RI) Money Market Rates

0.07%--Citizens Wealth Money Market
0.07%--Citizens Wealth Money Market - Preferred
0.05%--Citizens Quest Money Market
0.05%--Citizens Quest Money Market - Preferred
0.02%--Business Money Market
0.01%--Personal Money Market

Citizens Bank (RI) Checking Account Rates

0.05%--Citizens Quest Checking
0.02%--Citizens Wealth Checking

Citizens Bank (RI) CD Rates

0.10%$1k-Business 12 Month Fixed Rate CD
0.05%$1k-25 Month CD w/ Citizens Quest Checking
0.05%$1k-25 Month CD w/ Citizens Wealth Checking
0.03%$1k-Business 3 Month Fixed Rate CD
0.03%$1k-Business 6 Month Fixed Rate CD
0.03%$1k-Business 9 Month Fixed Rate CD
0.03%$1k-Business 15 Month Fixed Rate CD
0.03%$1k-Business 18 Month Fixed Rate CD
0.03%$1k-10 Month CD
0.03%$1k-14 Month Online Only CD
0.03%$1k-25 Month CD
0.03%$1k-10 Month CD w/ Citizens Quest Checking
0.03%$1k-10 Month CD w/ Citizens Wealth Checking


Providence Area

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