Citizens Bank (RI) is headquartered in Providence and is the largest bank in the state of Rhode Island. It is also the 24th largest bank in the nation. It was established in 2005 and as of December of 2016, it had grown to 14,669 employees at 858 locations. Citizens Bank (RI) has an A health rating.
I cannot say enough good things about my experience with Citizens Bank over the years. My original mortgage was through them and I currently have two home equity lines of credit through them. The rates I receive are very competitive. They have several convenient branch locations,most of them being in Hannaford supermarkets which is where I shop. They also offer IRAs which I have through them. I also have a savings account with a very competitive rate. I do most of my banking and bill payment through their website. When I do use the local branch, the manager and all personnel treats me like family. I highly recommend Citizens Bank to anyone in need of a good financial institution.
I have banked with RBS' Charter One Bank in IL for about ten years now, and I can say that, for the most part, they are a decent bank. Granted, my needs are few; I don't write many checks, deposit even less, do no online banking, and only visit the walk-in branch a couple times a year. So, for my needs, COB has served me nicely. They don't hound me with junk mail or sales calls, their branch staff always seems very polite, and, until recently, their fees were (not great but) tolerable. In fact, if not some new fees lately that seem rather petty (and hopefully will be short-lived), I would have given them 4 stars.
I am assuming a happy ending to today's mess with Citizens, but I am still in shock this happened.
My stepson went to the bank, Endicott, NY, I believe. He closed all of his accounts. He had 3 or 4. I assume they gave him the money from his accounts. They also gave him the money from MINE.....all 4 of mine. I would not have known this happened had I not set up to receive e-mail when the balance on one of those accounts went below a certain amount. When I went to my account online to check on the balance just mentioned, I found all of my accounts with a CLOSURE WITHDRAWAL leaving a ZERO balance in all accounts. I just do not understand how this could happen. I know they are working hard to resolve the problem, but I find this very disconcerting and disappointing.
I have been with Citizens' Charter One bank in the Midwest for about 10 years, and overall I must say, if your needs are low, they are a fine bank. I write a few checks per month, deposit even less, don't do online banking, and visit the walk-in branch a couple times a year. For that, COB has always seemed nicely okay. They also treat (me) well: their fees are (not great, but) tolerable, I seldom get their sales mail or calls, and their in-branch and telephone staff have always been polite, if a little in-flexible at times. In fact, if not for some recent new annoying fees (that hopefully will be short-lived), I would have given them 4 stars.
|FDIC Certificate #||57957|
|Return on Assets - YTD||0.78%|
|Return on Equity - YTD||5.38%|
|Annual Interest Income||$3.37B|
|Assets and Liabilities|
|Assets||Q4 2016vs Q4 2015||$116.9B$108.1B|
|Loans||Q4 2016vs Q4 2015||$86.83B$78.70B|
|Deposits||Q4 2016vs Q4 2015||$83.23B$77.58B|
|Equity Capital||Q4 2016vs Q4 2015||$16.34B$16.04B|
|Loan Loss Allowance||Q4 2016vs Q4 2015||$1.01B$986.9MM|
|Unbacked Noncurrent Loans||Q4 2016vs Q4 2015||$800.8MM$767.3MM|
|Real Estate Owned||Q4 2016vs Q4 2015||$37.1MM$35.0MM|
Rates for Citizens Bank (RI) are currently being reviewed.