Citizens Bank (RI)


Overview / Commentary
401-456-7096
One Citizens Plaza
Providence, RI 02903

Citizens Bank (RI) is headquartered in Providence and is the largest bank in the state of Rhode Island. It is also the 16th largest bank in the nation. It was established in 2005 and as of June of 2020, it had grown to 18,165 employees at 1,048 locations. Citizens Bank (RI) has an A+ health rating.

Related Posts

Citizen's Bank $300, $200, Or $600 Bonus - 7/13/2020

Not TIAA Bank! Open a checking acct and receive a $500 DD within 60 days and get $300, open a checking and savings acct, deposit $15k in the savings acct and maintain the balance for 90 days and get $200, or do both and get $600. https://www.citizensbank.com/promotion/checking/cash-offer-600g.aspx?offer= These must be your first checking and savings accts with Citizens Bank. Availability: CT DE MA MI NH NJ NY OH PA RI VT

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4/15/17 - Citizens Bank Offers Competitive 15-Month CD w/Checking
1/30/17 - Citizens Bank Has $150 Checking Bonus In Supermarket Branches
7/18/15 - Earn $150 With Citizens Bank's One Deposit Checking Account
4/4/15 - 15-Month CD - 1.3% (Online Only)
3/26/15 - $200 Checking Account Bonus At Citizens Bank
2/23/15 - Citizens Bank Raises Rate On 14-month CD, Relationship Required
10/23/14 - Citizens Bank Offers High Rate Online 15-Month Promotional CD
8/15/14 - Citizens Bank's CollegeSaver Account Rewards with End of Term $1,000 Bonus
3/24/14 - RBS 'In Talks' To Sell Citizens To Japanese Bank
1/20/14 - Citizens Bank Offers New Checking Account That Limits Monthly Fees
10/20/13 - TD Bank Wants To Buy Citizens
5/9/13 - Charter One & Citizens Bank $175 Checking Account Promotion for Several States
2/8/13 - $150 Checking Account Bonus at Citizens Bank in Several States
9/18/12 - CD and Credit Card Specials at Citizens Bank in Several States
5/21/12 - Checking & Money Market Account Bonuses of up to $225 at Citizens Bank in Some States
5/15/12 - Citizens Bank Is Latest To Settle Suit On Overdraft Fees
3/22/12 - Higher Checking Account Fees At Citizens Bank
10/31/11 - College Savings Account At Citizens Bank & Charter One
10/24/11 - Citizens Bank's Checking Promo: $200 & $240 Bonuses
9/9/11 - Higher Wire Transfer Fees at Wells Fargo and Citizens Bank - Wire Alternatives
6/13/11 - $100 Checking Account Promotion at Citizens Bank in Some States
4/14/11 - $240 Checking Account Promotion at Citizens Bank in Some States

Great Bank

Posted by: |

great bank great rates very good customer service .

Bank Checking Account.

Posted by: |

My bank checking account charges little fees but has very few benefits. When the bank changed names the account that I had was still automatically available was charged very large fees for the same free service I had in the past. I think this is poor practice. The similar feed account for the new bank is now one with none of the services that I was receiving before. This branch is local and the customer service is good so I have not changed banks. Because of the changes I have started looking into other options for banking. I prefer not have fees changed or assesed to my account just to have me change account types. If you no longer offer a service or no longer want to offer a service just don't offer it, don't assign silly fees.

GOOD BANK UNLESS YOU NEED A BANK WITH A RELIABLE WEBSITE.

Posted by: |

I've been banking solely with Citizens for almost two decades. I have no complaints about fees or personnel, errors etc. All that has been fine. Maybe I've just been lucky, but my experience has been a positive one EXCEPT for ONE BIG PROBLEM. I do ALL my banking online. Checks, deposits, transfers etc. I haven't written a paper check in many years.

As the years have gone by, Citizen's online access is less and less accessible. Virtually no banking on Sundays, little better on Saturdays, late night is frequently inaccessible, and in recent months the old Monday to Friday 9 - 5 is failing.

I get my billing info lined up and am ready to pay a string of bills and, low and behold, Citizens Bank is off line AGAIN! What good is a bank if it isn't there when you need it? Today I got a more elaborate message than usual. Its a winner.
HERE IT IS:

Citizens Bank Online® Is Temporarily Unavailable
We are sorry that Citizens Bank Online® is not available at this time.
Please be assured that we are taking every step to make Online Banking available as soon as possible.
All current and future dated transactions will be processed as scheduled.
Until Online Banking service is restored, please call our 24/7 Customer Contact Center if you need assistance.
New England and New York customers: 1-800-922-9999
Mid-Atlantic customers: 1-888-910-4100
Business customers: 1-800-862-6200
Again, we apologize for this inconvenience. Thank you.

As if that makes it better. Did you notice there is no projected time frame to have service restored.
And don't bother to call the alleged Customer Contact Center. It's an all automated computerized contact. So unless you are just checking you balance you are OUT OF LUCK!!
I can no longer trust a bank that can't keep it's website online. I recently opened another checking account with a competitor. Name also starts with a C. I have a LOT of data to transfer over, which is the main reason I have avoided switching banks up to now. But I am finally done. I will be moving my billers one at a time, shouldn't take more than a month or two. That is, if Citizens ever comes back online.
If you need a bank with a reliable website, keep looking.

Accounts Closed And Money Given To Another Person

Posted by: |

I am assuming a happy ending to today's mess with Citizens, but I am still in shock this happened.  

My stepson went to the bank, Endicott, NY, I believe.   He closed all of his accounts.   He had 3 or 4.   I assume they gave him the money from his accounts.   They also gave him the money from MINE.....all 4 of mine.   I would not have known this happened had I not set up to receive e-mail when the balance on one of those accounts went below a certain amount.  When I went to my account online to check on the balance just mentioned, I found all of my accounts with a CLOSURE WITHDRAWAL leaving a ZERO balance in all accounts.  I just do not understand how this could happen.   I know they are working hard to resolve the problem, but I find this very disconcerting and disappointing.  

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Health
A+

Health Grade Components

Overall
FDIC Certificate #57957
Year Established2005
Employees18165
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.32%
Return on Equity - YTD2.57%
Annual Interest Income$2.83B
Assets and Liabilities
AssetsQ2 2020vs Q2 2019$179.8B$163B
LoansQ2 2020vs Q2 2019$128.8B$117.7B
DepositsQ2 2020vs Q2 2019$146.5B$125.8B
Equity CapitalQ2 2020vs Q2 2019$22.13B$21.45B
Loan Loss AllowanceQ2 2020vs Q2 2019$2.45B$1.23B
Unbacked Noncurrent LoansQ2 2020vs Q2 2019$994.9MM$717.4MM
Real Estate OwnedQ2 2020vs Q2 2019$29.8MM$26.5MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Citizens Bank (RI); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Citizens Bank (RI) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.02%--Platinum Savings
0.02%--Platinum Plus Savings
0.01%--CollegeSaver
0.01%--Business Savings
0.01%--One Deposit Savings

Citizens Bank (RI) Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.15%*$25k*$3mPlatinum Plus Promotional Money Market (New Money)
OTHER TIERS: 0.04% Up to $25k | 0.05% $3m+
0.05%*$50k*-Platinum (Standard) Money Market
OTHER TIERS: 0.04% Up to $50k
0.05%*$50k*-Platinum Plus (Standard) Money Market
OTHER TIERS: 0.04% Up to $50k
0.02%--Business Money Market
0.01%--Personal Money Market

Citizens Bank (RI) Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.02%--Citizens Bank Platinum Checking
0.02%--Citizens Bank Platinum Plus Checking

Citizens Bank (RI) CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.40%$1k-Business 12 Month Fixed Rate CD
0.20%$1k-24 Month CD w/ Platinum Plus Checking
0.20%$1k-14 Month Online Only CD
0.15%$1k-Business 15 Month Fixed Rate CD
0.15%$1k-Business 18 Month Fixed Rate CD
0.15%$1k-11 Month CD w/ Platinum Plus Checking
0.10%$1k-Business 3 Month Fixed Rate CD
0.10%$1k-Business 6 Month Fixed Rate CD
0.10%$1k-Business 9 Month Fixed Rate CD
0.05%$1k-24 Month CD
0.05%$1k-11 Month CD
0.05%$1k-24 Month CD w/ Platinum Checking
0.05%$1k-11 Month CD w/ Platinum Checking
Locations

Availability



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