Citizens Bank (RI) is headquartered in Providence and is the largest bank in the state of Rhode Island. It is also the 14th largest bank in the nation. It was established in 2005 and as of June of 2022, it had grown to 19,142 employees at 1,173 locations. Citizens Bank (RI) has an A health rating.
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4/16 - $400 Bonus On New Platinum Checking Accounts
1/30/17 - Citizens Bank Has $150 Checking Bonus In Supermarket Branches
7/18/15 - Earn $150 With Citizens Bank's One Deposit Checking Account
4/4/15 - 15-Month CD - 1.3% (Online Only)
3/26/15 - $200 Checking Account Bonus At Citizens Bank
2/23/15 - Citizens Bank Raises Rate On 14-month CD, Relationship Required
10/23/14 - Citizens Bank Offers High Rate Online 15-Month Promotional CD
8/15/14 - Citizens Bank's CollegeSaver Account Rewards with End of Term $1,000 Bonus
3/24/14 - RBS 'In Talks' To Sell Citizens To Japanese Bank
1/20/14 - Citizens Bank Offers New Checking Account That Limits Monthly Fees
10/20/13 - TD Bank Wants To Buy Citizens
5/9/13 - Charter One & Citizens Bank $175 Checking Account Promotion for Several States
2/8/13 - $150 Checking Account Bonus at Citizens Bank in Several States
9/18/12 - CD and Credit Card Specials at Citizens Bank in Several States
5/21/12 - Checking & Money Market Account Bonuses of up to $225 at Citizens Bank in Some States
5/15/12 - Citizens Bank Is Latest To Settle Suit On Overdraft Fees
3/22/12 - Higher Checking Account Fees At Citizens Bank
10/31/11 - College Savings Account At Citizens Bank & Charter One
10/24/11 - Citizens Bank's Checking Promo: $200 & $240 Bonuses
9/9/11 - Higher Wire Transfer Fees at Wells Fargo and Citizens Bank - Wire Alternatives
6/13/11 - $100 Checking Account Promotion at Citizens Bank in Some States
4/14/11 - $240 Checking Account Promotion at Citizens Bank in Some States
Bank Checking Account.
My bank checking account charges little fees but has very few benefits. When the bank changed names the account that I had was still automatically available was charged very large fees for the same free service I had in the past. I think this is poor practice. The similar feed account for the new bank is now one with none of the services that I was receiving before. This branch is local and the customer service is good so I have not changed banks. Because of the changes I have started looking into other options for banking. I prefer not have fees changed or assesed to my account just to have me change account types. If you no longer offer a service or no longer want to offer a service just don't offer it, don't assign silly fees.
GOOD BANK UNLESS YOU NEED A BANK WITH A RELIABLE WEBSITE.
I've been banking solely with Citizens for almost two decades. I have no complaints about fees or personnel, errors etc. All that has been fine. Maybe I've just been lucky, but my experience has been a positive one EXCEPT for ONE BIG PROBLEM. I do ALL my banking online. Checks, deposits, transfers etc. I haven't written a paper check in many years.
As the years have gone by, Citizen's online access is less and less accessible. Virtually no banking on Sundays, little better on Saturdays, late night is frequently inaccessible, and in recent months the old Monday to Friday 9 - 5 is failing.
I get my billing info lined up and am ready to pay a string of bills and, low and behold, Citizens Bank is off line AGAIN! What good is a bank if it isn't there when you need it? Today I got a more elaborate message than usual. Its a winner.
HERE IT IS:
Citizens Bank Online® Is Temporarily Unavailable
We are sorry that Citizens Bank Online® is not available at this time.
Please be assured that we are taking every step to make Online Banking available as soon as possible.
All current and future dated transactions will be processed as scheduled.
Until Online Banking service is restored, please call our 24/7 Customer Contact Center if you need assistance.
New England and New York customers: 1-800-922-9999
Mid-Atlantic customers: 1-888-910-4100
Business customers: 1-800-862-6200
Again, we apologize for this inconvenience. Thank you.
As if that makes it better. Did you notice there is no projected time frame to have service restored.
And don't bother to call the alleged Customer Contact Center. It's an all automated computerized contact. So unless you are just checking you balance you are OUT OF LUCK!!
I can no longer trust a bank that can't keep it's website online. I recently opened another checking account with a competitor. Name also starts with a C. I have a LOT of data to transfer over, which is the main reason I have avoided switching banks up to now. But I am finally done. I will be moving my billers one at a time, shouldn't take more than a month or two. That is, if Citizens ever comes back online.
If you need a bank with a reliable website, keep looking.
Citizens Bank Bait & Switch
My Citizens branch manager talked me into taking a 3% cash back credit card promotion October 2022. I don't need another credit card but they talked me into it on the basis of 3% cash back. I received the card and started using it. First statement shows the standard 1.8% that I am already getting on another Citizens card that I no longer use. I get 2% from another bank. I have talked to 6 people including my branch manager that talked me into this bait and switch scheme. Each time I am told that it will be adjusted to 3%, but it is still only earning 1.8%. I stopped using it after the first statement. Today a Citizens representative had the nerve to call me to tell me the request for an adjustment was received on Jan 3, 2023 and told me that it will be another few billing cycles to adjust. I didn't ask them to call me, I already told them I won't do business with them any longer. I have phone record proof that I made the initial complaint on Nov 14, 2022. After complaining to my branch manager, my free quest checking account was hit with a $25 fee, first time ever. This has gotten to the point of harassment!
Great Local Bank!
Well I actually always thought it was a local bank but now I see they're from RI. But always has had the feel of a small local bank for me which I've always appreciated
Data as of Q2 2022
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 57957 |
| Year Established | 2005 |
| Employees | 19142 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.83% |
| Return on Equity - YTD | 7.33% |
| Annual Interest Income | $2.84B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2022vs Q2 2021 | $226.5B$185B |
| Loans | Q2 2022vs Q2 2021 | $157.7B$124.3B |
| Deposits | Q2 2022vs Q2 2021 | $181.7B$153.8B |
| Equity Capital | Q2 2022vs Q2 2021 | $24.14B$22.50B |
| Loan Loss Allowance | Q2 2022vs Q2 2021 | $1.96B$1.95B |
| Unbacked Noncurrent Loans | Q2 2022vs Q2 2021 | $899.1MM$786.9MM |
| Real Estate Owned | Q2 2022vs Q2 2021 | $12.7MM$19.5MM |
