Citizens Bank (RI) is headquartered in Providence and is the largest bank in the state of Rhode Island. It is also the 16th largest bank in the nation. It was established in 2005 and as of December of 2020, it had grown to 17,457 employees at 1,037 locations. Citizens Bank (RI) has an A+ health rating.
My bank checking account charges little fees but has very few benefits. When the bank changed names the account that I had was still automatically available was charged very large fees for the same free service I had in the past. I think this is poor practice. The similar feed account for the new bank is now one with none of the services that I was receiving before. This branch is local and the customer service is good so I have not changed banks. Because of the changes I have started looking into other options for banking. I prefer not have fees changed or assesed to my account just to have me change account types. If you no longer offer a service or no longer want to offer a service just don't offer it, don't assign silly fees.
I've been banking solely with Citizens for almost two decades. I have no complaints about fees or personnel, errors etc. All that has been fine. Maybe I've just been lucky, but my experience has been a positive one EXCEPT for ONE BIG PROBLEM. I do ALL my banking online. Checks, deposits, transfers etc. I haven't written a paper check in many years.
As the years have gone by, Citizen's online access is less and less accessible. Virtually no banking on Sundays, little better on Saturdays, late night is frequently inaccessible, and in recent months the old Monday to Friday 9 - 5 is failing.
I get my billing info lined up and am ready to pay a string of bills and, low and behold, Citizens Bank is off line AGAIN! What good is a bank if it isn't there when you need it? Today I got a more elaborate message than usual. Its a winner.
HERE IT IS:
Citizens Bank Online® Is Temporarily Unavailable
We are sorry that Citizens Bank Online® is not available at this time.
Please be assured that we are taking every step to make Online Banking available as soon as possible.
All current and future dated transactions will be processed as scheduled.
Until Online Banking service is restored, please call our 24/7 Customer Contact Center if you need assistance.
New England and New York customers: 1-800-922-9999
Mid-Atlantic customers: 1-888-910-4100
Business customers: 1-800-862-6200
Again, we apologize for this inconvenience. Thank you.
As if that makes it better. Did you notice there is no projected time frame to have service restored.
And don't bother to call the alleged Customer Contact Center. It's an all automated computerized contact. So unless you are just checking you balance you are OUT OF LUCK!!
I can no longer trust a bank that can't keep it's website online. I recently opened another checking account with a competitor. Name also starts with a C. I have a LOT of data to transfer over, which is the main reason I have avoided switching banks up to now. But I am finally done. I will be moving my billers one at a time, shouldn't take more than a month or two. That is, if Citizens ever comes back online.
If you need a bank with a reliable website, keep looking.
For loans of a small amount you can now shop for better rates. They are ridiculous in the amount of daily requests. I have a high credit score and they put me through the ringer. I just found a lower interest that approved. I've not banked with them, but they seem to want everything to be resent over and over.
Avoid.
Overall | |
---|---|
FDIC Certificate # | 57957 |
Year Established | 2005 |
Employees | 17457 |
Primary Regulator | OCC |
Profit Margin | |
---|---|
Return on Assets - YTD | 0.6% |
Return on Equity - YTD | 4.85% |
Annual Interest Income | $5.36B |
Assets and Liabilities | ||
---|---|---|
Assets | Q4 2020vs Q4 2019 | $183.4B$165.7B |
Loans | Q4 2020vs Q4 2019 | $125.6B$121B |
Deposits | Q4 2020vs Q4 2019 | $150.3B$127.2B |
Equity Capital | Q4 2020vs Q4 2019 | $22.16B$21.97B |
Loan Loss Allowance | Q4 2020vs Q4 2019 | $2.44B$1.25B |
Unbacked Noncurrent Loans | Q4 2020vs Q4 2019 | $1.09B$697.9MM |
Real Estate Owned | Q4 2020vs Q4 2019 | $15.8MM$38.1MM |
Always verify rates and promotions with the bank or credit union. We are not Citizens Bank (RI); we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
0.02% | - | - | Platinum Savings | |
0.02% | - | - | Platinum Plus Savings | |
0.01% | - | - | CollegeSaver | |
0.01% | - | - | Business Savings | |
0.01% | - | - | One Deposit Savings |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
0.02% | - | - | Citizens Bank Platinum Checking | |
0.02% | - | - | Citizens Bank Platinum Plus Checking |