Citizens Bank (RI)


Overview / Commentary
401-456-7096
One Citizens Plaza
Providence, RI 02903

Citizens Bank (RI) is headquartered in Providence and is the largest bank in the state of Rhode Island. It is also the 17th largest bank in the nation. It was established in 2005 and as of December of 2019, it had grown to 17,878 employees at 1,085 locations. Citizens Bank (RI) has an A+ health rating.

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Great Bank

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great bank great rates very good customer service .

Bank Checking Account.

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My bank checking account charges little fees but has very few benefits. When the bank changed names the account that I had was still automatically available was charged very large fees for the same free service I had in the past. I think this is poor practice. The similar feed account for the new bank is now one with none of the services that I was receiving before. This branch is local and the customer service is good so I have not changed banks. Because of the changes I have started looking into other options for banking. I prefer not have fees changed or assesed to my account just to have me change account types. If you no longer offer a service or no longer want to offer a service just don't offer it, don't assign silly fees.

Accounts Closed And Money Given To Another Person

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I am assuming a happy ending to today's mess with Citizens, but I am still in shock this happened.  

My stepson went to the bank, Endicott, NY, I believe.   He closed all of his accounts.   He had 3 or 4.   I assume they gave him the money from his accounts.   They also gave him the money from MINE.....all 4 of mine.   I would not have known this happened had I not set up to receive e-mail when the balance on one of those accounts went below a certain amount.  When I went to my account online to check on the balance just mentioned, I found all of my accounts with a CLOSURE WITHDRAWAL leaving a ZERO balance in all accounts.  I just do not understand how this could happen.   I know they are working hard to resolve the problem, but I find this very disconcerting and disappointing.  

Extremely Unprofessional/Look Elsewhere!

There are so many better options than this bank. My girlfriend responded to a marketing campaign where they stated$400.00 would be issued upon setting up direct deposit. Well sure enough she bit on this fraudulent bait, not only did she bite she switched all of her accounts over (bill pays, membership fees, EVERYTHING) over to Citizens. To make a very long story short (countless calls to useless customer service, insite branch visits, supervisor calls) they decided to "not do business with her" but not one person could say why. She makes phenomenal money, we ordered her bank history reports no negatives on there, but not one person was "authorized" to tell her why. Do yourself a favor, go to any other bank but Citizens, never heard of such a thing in today's day and age. I use CapitalOne and they're amazing.

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Health
A+

Health Grade Components

Overall
FDIC Certificate #57957
Year Established2005
Employees17878
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.11%
Return on Equity - YTD8.49%
Annual Interest Income$6.20B
Assets and Liabilities
AssetsQ4 2019vs Q4 2018$165.7B$129.4B
LoansQ4 2019vs Q4 2018$121B$98.70B
DepositsQ4 2019vs Q4 2018$127.2B$93.89B
Equity CapitalQ4 2019vs Q4 2018$21.97B$16.89B
Loan Loss AllowanceQ4 2019vs Q4 2018$1.25B$1.06B
Unbacked Noncurrent LoansQ4 2019vs Q4 2018$697.9MM$613.4MM
Real Estate OwnedQ4 2019vs Q4 2018$38.1MM$23.3MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Citizens Bank (RI); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Citizens Bank (RI) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.07%*$250k*-Platinum Plus Savings
OTHER TIERS: 0.03% Up to $25k | 0.05% $25k - $250k
0.05%--CollegeSaver
0.02%--Platinum Savings
0.01%--Business Savings
0.01%--One Deposit Savings

Citizens Bank (RI) Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.75%*$25k*$3mPlatinum Plus Promotional Money Market (New Money)
OTHER TIERS: 0.05% Up to $25k | 0.25% $3m+
0.50%*$25k*$3mPlatinum Promotional Money Market (New Money)
OTHER TIERS: 0.03% Any amount
0.12%*$250k*-Platinum Plus Money Market
OTHER TIERS: 0.05% Up to $25k | 0.10% $25k - $250k
0.03%--Platinum Money Market
0.02%--Business Money Market
0.01%--Personal Money Market

Citizens Bank (RI) Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.07%*$250k*-Citizens Bank Platinum Plus Checking
OTHER TIERS: 0.03% Up to $25k | 0.05% $25k - $250k
0.02%--Citizens Bank Platinum Checking

Citizens Bank (RI) CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.30%$1k-14 Month Online Only CD
1.05%$1k-24 Month CD w/ Platinum Plus Checking
1.00%$1k-11 Month CD w/ Platinum Plus Checking
0.80%$1k-24 Month CD w/ Platinum Checking
0.75%$1k-11 Month CD w/ Platinum Checking
0.40%$1k-Business 12 Month Fixed Rate CD
0.15%$1k-Business 15 Month Fixed Rate CD
0.15%$1k-Business 18 Month Fixed Rate CD
0.10%$1k-24 Month CD
0.10%$1k-Business 3 Month Fixed Rate CD
0.10%$1k-Business 6 Month Fixed Rate CD
0.10%$1k-Business 9 Month Fixed Rate CD
0.10%$1k-11 Month CD
Locations

Availability

Providence Area

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