Citizens Bank (RI)


Overview / Commentary
401-456-7096
1 Citizens Plz
Providence, RI 02903

Citizens Bank (RI) is headquartered in PROVIDENCE and is the largest bank in the state of Rhode Island. It is also the 15th largest bank in the nation. It was established in 2005 and as of December of 2023, it had grown to 17,214 employees at 1,078 locations. Citizens Bank (RI) has a B+ health rating.

Related Posts

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4/15/17 - Citizens Bank Offers Competitive 15-Month CD w/Checking
1/30/17 - Citizens Bank Has $150 Checking Bonus In Supermarket Branches
7/18/15 - Earn $150 With Citizens Bank's One Deposit Checking Account
4/4/15 - 15-Month CD - 1.3% (Online Only)
3/26/15 - $200 Checking Account Bonus At Citizens Bank
2/23/15 - Citizens Bank Raises Rate On 14-month CD, Relationship Required
10/23/14 - Citizens Bank Offers High Rate Online 15-Month Promotional CD
8/15/14 - Citizens Bank's CollegeSaver Account Rewards with End of Term $1,000 Bonus
3/24/14 - RBS 'In Talks' To Sell Citizens To Japanese Bank
1/20/14 - Citizens Bank Offers New Checking Account That Limits Monthly Fees
10/20/13 - TD Bank Wants To Buy Citizens
5/9/13 - Charter One & Citizens Bank $175 Checking Account Promotion for Several States
2/8/13 - $150 Checking Account Bonus at Citizens Bank in Several States
9/18/12 - CD and Credit Card Specials at Citizens Bank in Several States
5/21/12 - Checking & Money Market Account Bonuses of up to $225 at Citizens Bank in Some States
5/15/12 - Citizens Bank Is Latest To Settle Suit On Overdraft Fees
3/22/12 - Higher Checking Account Fees At Citizens Bank
10/31/11 - College Savings Account At Citizens Bank & Charter One
10/24/11 - Citizens Bank's Checking Promo: $200 & $240 Bonuses
9/9/11 - Higher Wire Transfer Fees at Wells Fargo and Citizens Bank - Wire Alternatives
6/13/11 - $100 Checking Account Promotion at Citizens Bank in Some States
4/14/11 - $240 Checking Account Promotion at Citizens Bank in Some States

Great Local Bank!

Posted by: |

Well I actually always thought it was a local bank but now I see they're from RI. But always has had the feel of a small local bank for me which I've always appreciated

Bank Checking Account.

Posted by: |

My bank checking account charges little fees but has very few benefits. When the bank changed names the account that I had was still automatically available was charged very large fees for the same free service I had in the past. I think this is poor practice. The similar feed account for the new bank is now one with none of the services that I was receiving before. This branch is local and the customer service is good so I have not changed banks. Because of the changes I have started looking into other options for banking. I prefer not have fees changed or assesed to my account just to have me change account types. If you no longer offer a service or no longer want to offer a service just don't offer it, don't assign silly fees.

The Worst, And No Improvements

Posted by: |

they are every where and try to do everything and cant do it
local office sent me online.
online cant access my bill page
password has to be changed every month
long lines
long telephone waits

RUDE CUSTOMER SERVICE

Posted by: |

I called to verify a CASHIER'S CHECK. Just to verify. I had SPOKEN to 3 other customer SERVICE PEOPLE. But this lady takes the cake for rudeness and jumpy TO call something out as FRAUD. I DON'T HAVE her name, but she's AFRICAN American. All I needed was TO have the CASHIER'S CHECK verified. No I didn't happen to have the name of THE SENDER. MONEY was owed BACK TO me. FROM military SERVICE MEMBERS. THERE'S sergeant took THEIR money to pay ME BACK. Just because I DIDN'T HAVE the information DOESN'T equal FRAUD. AND all I wanted TO do is VEify the CASHIER'S check. But nope. If YOU'RE NOT GOING TO ASSIST a customer. How can it be called " customer service "? . I NEVER dealt with SOMEONE so rude. I was calling from FLORIDA. SHE'S need to go. I KNOW BANK employees are on high edge looking CONSTANTLY FOR FRAUD. I WOULD NEVER NEVER COMMIT fraud against a bank institution. For 2 days I HAVE BEEN calling CITIZENS BANK trying TO get this CASHIER'S CHECK verified. And all I I ENDED up with was complete rudder rudeness. UNACCEPTABLE rudeness.

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Health
B+

Health Grade Components

Overall
FDIC Certificate #57957
Year Established2005
Employees17214
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.77%
Return on Equity - YTD7.4%
Annual Interest Income$10.2B
Assets and Liabilities
AssetsQ4 2023vs Q4 2022$221.8B$226.4B
LoansQ4 2023vs Q4 2022$144.9B$155.8B
DepositsQ4 2023vs Q4 2022$180.8B$183B
Equity CapitalQ4 2023vs Q4 2022$23.29B$23.67B
Loan Loss AllowanceQ4 2023vs Q4 2022$2.1B$1.98B
Unbacked Noncurrent LoansQ4 2023vs Q4 2022$1.45B$977.4MM
Real Estate OwnedQ4 2023vs Q4 2022$10.4MM$13.4MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not Citizens Bank (RI); we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

Citizens Bank (RI) Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%--Citizens Private Client Savings
0.07%--Citizens Quest Savings
0.01%--Business Savings
0.01%--One Deposit Savings

Citizens Bank (RI) Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.00%*$25k*-Citizens Private Client Money Market - Preferred
OTHER TIERS: 0.10% Up to $25k
2.75%*$25k*-Citizens Quest Money Market - Preferred
OTHER TIERS: 0.07% Up to $25k
1.70%*$1m*-Citizens Private Client Money Market
OTHER TIERS: 0.10% Up to $25k | 0.20% $25k - $50k | 0.25% $50k - $100k | 0.30% $100k - $250k | 0.60% $250k - $1m
1.20%*$1m*-Citizens Quest Money Market
OTHER TIERS: 0.07% Up to $25k | 0.10% $25k - $75k | 0.15% $75k - $250k | 0.35% $250k - $1m
0.01%--Personal Money Market

Citizens Bank (RI) Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.07%--Citizens Private Client Checking
0.05%--Citizens Quest Checking

Citizens Bank (RI) CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
5.00%$25k$3m8 Month Online Only CD - New Money w/Checking
2.75%$1k-14 Month Online Only CD w/Checking
0.10%$1k-Business 12 Month Fixed Rate CD
0.03%$1k-Business 3 Month Fixed Rate CD
0.03%$1k-Business 6 Month Fixed Rate CD
0.03%$1k-Business 9 Month Fixed Rate CD
0.03%$1k-Business 15 Month Fixed Rate CD
0.03%$1k-Business 18 Month Fixed Rate CD
Locations

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