The small branch has a no frills lobby that looks like a small business office. I've never had any problems with unexpected fees or charges. I did overdraw my account by a few dollars once and they actually called me to make sure I knew. When I walk into the branch I'm immediately acknowledged and meet with a greeting. Two of the long term tellers as well as the manager there actually know me by name. It's nice to think that even though I'm a relatively small account they have still taken the time to get to remember me. They are quick to provide assistance if you need it. It has a small town feel to it that many other larger banks typically don't have.
My mother, in her 90's, wanted to set up online access to her Midwest account (they took over her small bank in Sycamore, IL). By this time she was living near me in Indiana. We finally had to call customer service, because their online setup was just impossible to please. So we get this snippy customer service women who sounded like maybe she was out of high school, who just grilled my mom to the point she started swearing at her she was so frustrated. I was trying to find all the information this tartar was asking for, and talking to mom in the background. We were told to finish setting it up we had to drive my mom two hours to the nearest branch to complete the process. Not very likely. We insisted there MUST be another way to accomplish this, since mom had very limited mobility, and sitting in a car for two hours was almost impossible. The 'customer service' rep seemed to take great pleasure in telling us there was no alternative. Too bad, so sad. So I soldiered on, and spent the next few weeks just trying to get online access set up and finally gave up and called technical support. This guy really tried, we went through all the steps, etc., etc., and he is just stymied as to why this isn't working. He finally realizes the 'customer service' rep had but a lock on the online access for suspected elder abuse. The word I had for her at that point is usually one you only hear in a kennel....
This all happened about two years before my mom passed. After she died, my brother and I were the beneficiaries to an IRA she had set up LONG before this was First Midwest. And believe me, the woman in charge of splitting the account and transferring it was clueless. Not only clueless, but also sent documents to our email addresses with our birth dates and social security numbers without encrypting or password protecting them. I asked my daughter, who works in a credit union if this is typical. She said not only is it not typical, it's one of those fired-on-the-spot errors. So, no, I cannot recommend this bank to anyone unless they like financial institutions which are the equivalent of a dumpster fire.
So they bought Bridgeview Bank, where I had healthy balance (over 100k) earning an OK interest. When they moved me to First Midwest, they moved me into the most basic checking account earning .03%.
When I objected, and asked that my healthy balance be moved to an account with a 2% rate, they refused.
Unless I gave them an additional $25k in new money.
I no longer bank with them.
I have been waiting for a while to write this review. I never wrote a review before, but I think people need to know how they treat customers.
FMB took over Peotone Bank and Trust (PBT) a few years ago because it went bankrupt. Obviously PBT loaned to a lot of farmers and people in the Peotone area. We were told that they did not want to renew our loan because it was a farm loan (we are a boarding stable). The first question is why did they take over PBT in the first place if they cannot handle the type of loans that PBT had? They asked us to pay one of their appraisers over $3000 to appraise our property just for one year extension loan. We found appraisers that would do it for less but it would not be acceptable for them. Anyway we finally had luck and found First Farm Credit Services who were willing to renew our loan at an excellent rate and for a lower appraisal fee ($150).
In addition they paid the property taxes on our house instead of the farm from our farm escrow account, not once but twice! Also, they miscalculated the monthly payment on our escrow account which means that after 1 year we had to send a big sum of money to fill the gap. A calculation that a fifth grader can do! I also sent additional money to our escrow account which never ended up there but to the principal account (how hard it is to read on the return slip "money for escrow account"?
If we would not have been able to refinance our loan with First Farm Credit Services, we would have lost our business for sure. We are running a successful business, so I am not sure what is the issue with them? If they cannot loan to people like us, how can they loan to people who really struggle and need to refinance. Instead they try to put your head down in the water as deep as they can. Shame on them!
I've tried to open a checking account with First Midwest Bank four times (all online). Each time, the application fails, due to some "technical error."
The bank says it's aware of the problem, but can't provide a date of resolution.
My guess is that the "technical errors" will magically disappear, right after the $100 promotion ends.
We do not have health information for First Midwest Bank, because it is no longer an operational bank.
Sorry, we do not have rate data for First Midwest Bank.
Sorry, but we do not have location data for First Midwest Bank. Its headquarters is located at 8750 W Bryn Mawr Ave - Chicago, IL 60631