KeyBank


Overview / Commentary
216-689-8481
127 Public Square
Cleveland, OH 44144

KeyBank is one of the largest retail banks in the country and offers an array of products on both its deposit and loan sides. It maintains up-to-date web-based and mobile platforms for easy account management, including online banking via an award winning website. Headquartered in Cleveland, Ohio, it services its customers through a very large network of branches and ATMs.

One of KeyBank’s popular depository products is a reward checking account that often offers a cash bonus for new account openings. It also features hundreds of ‘Tiered’ and ‘Jumbo’ CDs and IRA CDs with various terms and requirements. KeyBank’s checking and savings account offerings usually offer lower than average interest rates. The bank also partners with Quicken to offer financial management solutions to both individuals and businesses.

KeyBank customers can earn Relationship Rewards points by opening a new account or performing everyday banking activities such as Bill Pay, automated debits and credits, and debit card purchases. These points can be redeemed through the KeyBank rewards catalog, which features a variety of products and merchandise. KeyBank online banking provides customers with an easy-to-use system for managing their accounts.

KeyBank was originally organized in 1865 as the National Commercial Bank of Albany. It merged with First Trust and Deposit a century later to become First Commercial Bank before finally changing its name to KeyBank in 1979.

KeyBank’s extensive focus on meeting the credit needs of underserved communities has earned it numerous “outstanding” recognitions by the federal government for its performance in this area. It does this by offering nontraditional banking products and services like low fee check cashing, free financial education, checkless checking, and short-term lines of credit.

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3/18/14 - KeyBank Checking Account Bonus Payout Reputation
3/18/14 - KeyBank $200 Checking Account Bonus in Some States
2/4/14 - Kindle Fire HD Checking Account Bonus at KeyBank in Some States
8/4/13 - Get $200 For A New Keybank Checking Account
7/10/13 - $200 Checking Account Bonus at KeyBank in Some States
5/16/13 - $150 Checking Account Bonus (with Caveats) at KeyBank in Certain States Only
9/20/12 - Another $150 Checking Account Bonus at KeyBank in Certain States Only
7/18/12 - $150 Checking Account Bonus At 2 Key Branches In Portland Oregon
5/8/12 - KeyBank Checking Account Bonus: $100 Gift Card
11/16/11 - KeyBank's $150 Checking Account Bonus
8/22/11 - How Should Banks Notify Paperless Statement Customers Of Changes?
7/11/11 - iPod touch KeyBank Checking Account Promotion - Certain States Only
6/8/11 - $150 Checking Account Bonus at KeyBank in Certain States Only
5/12/11 - Free iPod touch with KeyBank Checking Account Promotion - Certain States Only
3/30/11 - Keycorp Repays TARP
9/14/10 - $225 Business Checking Account Bonus At Key Bank
6/28/10 - Free Ipod Touch Checking Bonus At Key Bank: Extended To July 30
5/2/10 - KeyBank's iPod touch Checking Account Promotion
3/2/10 - $150 to $200 Checking Account Bonuses at KeyBank - Only Certain States
10/18/09 - $125 to $225 Checking Account Bonuses at KeyBank - Only Certain States
10/11/09 - $200 Checking Account Bonus at New KeyBank Branches in Colorado - Local Only
8/18/09 - KeyBank's Garmin GPS Checking Account Promotion
7/8/09 - KeyBank Checking Account Promotion
10/25/08 - $100 Checking Account Promotion at KeyBank - Update
8/23/08 - High CD Rates at KeyDirect and KeyBank - 4.55% 12-Month, 5.50% 48-Month
8/22/08 - iPod nano Checking Account Promotion at KeyBank - Update 2
7/26/08 - 4.50% 23-Month CD at KeyDirect
6/30/08 - 5.25% 48-Month / 4.55% 23-Month CD at KeyBank
6/29/08 - iPod nano Checking Account Promotion at KeyBank - Update
3/30/08 - $100 Checking Account Promotion at KeyBank
1/22/08 - 5.55% to 5.90% on 5 to 10 Year CDs at KeyDirect
1/12/08 - 5.50% 25-Month / 5.30% 7-Month CD at Key Bank in Some States
7/22/07 - iPod nano Checking Account Promotion at KeyBank
2/20/07 - Digital Camera Checking Account Bonus at KeyBank
7/23/06 - iPod nano Checking Account Bonus at KeyBank

Best Bank

Posted by: |

I am so happy with this bank. I never have to worry about overdrafting and my account is completely free.
The only downside is there is only one branch and atm in the city I live in that are both 45 minutes away from me.
The staff have been so kind and helpful in person as well as over the phone.

Review as a New Customer

Posted by: |

I am a new customer of Key, and have had nothing but good experience. My boyfriend and I have a joint account, and our experience has always been pleasant customer service. If there is a question, the staff is always courteous, prompt, and friendly and does what it takes to search for an answer if they don't happen to have one and come up with a solution. Our account is small but we are also never looked down upon at all as well. I would also have no problems recommending Key to anyone, and if one is re-starting like we have been after the economy collapse, plus life-situations that brought financial ruin, I would especially recommend them as they are also very encouraging, knowledgeable, and willing to come up with, and give suggestions if need be.

They Are Not Reliable.Bait And Switch

Posted by: |

They make all kinds of excuses not to abide by their ads,so that they do not have to pay opening account bonuses.

Complicit With Fraudster/Scammers

I cannot believe the experience I have just had this evening with KeyBank. I was looking at my checking account tonight and I noticed that they had withdrawn $49.98. When I called customer service they told me they were reversing a provisional fee from a dispute. I made back in December 3 months ago, the dispute was against a fraudulent Macy’s page on Facebook where I ordered an item and I suddenly realized it was a scam. I even had a friend at Facebook flagged that page for removal. I received an email from the scam company. The email address was [email protected] not Macy’s. I google search this email address, and noticed online on malwaretips.com that this is a scam email address. I contacted KeyBank and disputed this fraudulent charge in December the next day I went and changed my debit card three months later today the reversing the provisional fee. After three calls this evening to their fraud department, I have gotten nowhere. They basically told me that after their investigation that they found no problems and that I was to take it up with the merchant however, there is no merchant it is an overseas scammer that is using company names to steal from thousands upon thousands upon thousands of people like me to make matters worse I looked back in my checking account back in December. I noticed when they gave me the provisional fee and then I noticed it was deducted not by Macy’s but by a company called Elmamode On the same day. I have never bought anything from Elmamode. so now I’m out about 100 bucks. So the scammers got their money. KeyBank is telling me to go seek out some invisible merchant to get my money back. I called the Gresham location and spoke to a woman there named Amanda who told me "we don't just give money back for fun." Duly unprofessional. I reported the bank to the BBB and Consumer Financial Protection Bureau.If they do not straighten out the mess I will close my account and go elsewhere. Banks are supposed to protect your money from fraud and provide customer service.

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Health
B+

Health Grade Components

Overall
FDIC Certificate #17534
Year Established1849
Employees17857
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.68%
Return on Equity - YTD9.36%
Annual Interest Income$7.86B
Assets and Liabilities
AssetsQ4 2023vs Q4 2022$185.9B$187.6B
LoansQ4 2023vs Q4 2022$111.9B$119.4B
DepositsQ4 2023vs Q4 2022$148.5B$146B
Equity CapitalQ4 2023vs Q4 2022$14.79B$13.03B
Loan Loss AllowanceQ4 2023vs Q4 2022$1.52B$1.36B
Unbacked Noncurrent LoansQ4 2023vs Q4 2022$691.4MM$476.1MM
Real Estate OwnedQ4 2023vs Q4 2022$22.8MM$21.7MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not KeyBank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

KeyBank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%--KeyBank Health Savings Account
0.01%--Key Business Saver
0.01%--Key Active Saver

KeyBank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.05%*$5k*-Key Business Select Money Market Savings Relationship Rates
OTHER TIERS: 0.05% Up to $5k
3.05%*$5k*-Key Select Money Market Relationship Rates
OTHER TIERS: 0.05% Up to $5k
1.26%*$25k*-Key Business Select Money Market
OTHER TIERS: 0.05% Up to $5k | 0.25% $5k - $25k
1.26%*$25k*-Key Select Money Market
OTHER TIERS: 0.05% Up to $5k | 0.25% $5k - $25k
0.05%--IRA Money Market Account

KeyBank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%--Key Select Checking
0.01%--KeyBank Business Interest Checking

KeyBank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
5.00%*$10k*$100k8 Month Tiered CD - Relationship Special
OTHER TIERS: 4.75% $2.5k - $10k
5.00%$100k$500k8 Month Key Jumbo CD - Relationship Special
4.75%*$10k*$100k8 Month Tiered CD Special
OTHER TIERS: 4.50% $2.5k - $10k
4.75%$100k$500k8 Month Key Jumbo CD Special
4.50%$100k$500k11 Month Key Jumbo CD - Relationship Special
4.50%*$10k*$100k11 Month Tiered CD - Relationship Special
OTHER TIERS: 4.25% $2.5k - $10k
4.25%$100k$500k11 Month Key Jumbo CD Special
4.25%*$10k*$100k11 Month Tiered CD Special
OTHER TIERS: 4.00% $2.5k - $10k
0.05%$2.5k$100k60 - 89 Day Key Short Term CD
0.05%$2.5k$100k90 - 119 Day Key Short Term CD
0.05%$2.5k$100k120 - 149 Day Key Short Term CD
0.05%$2.5k$100k6 Month Tiered CD
0.05%$2.5k$100k12 Month Tiered CD
0.05%$100k$500k30 - 59 Day Key Jumbo CD
0.05%$100k$500k60 - 89 Day Key Jumbo CD
0.05%$100k$500k90 - 119 Day Key Jumbo CD
0.05%$100k$500k120 - 149 Day Key Jumbo CD
0.05%$100k$500k6 Month Key Jumbo CD
0.05%$100k$500k12 Month Key Jumbo CD
0.05%$100k$500k120 - 149 Day Key Jumbo CD - Relationship
0.05%$100k$500k30 - 59 Day Key Jumbo CD - Relationship
0.05%$100k$500k6 Month Key Jumbo CD - Relationship
0.05%$100k$500k60 - 89 Day Key Jumbo CD - Relationship
0.05%$100k$500k90 - 119 Day Key Jumbo CD - Relationship
0.05%$2.5k$100k60 - 89 Day Key Short Term CD - Relationship
0.05%$2.5k$100k90 - 119 Day Key Short Term CD - Relationship
0.05%$2.5k$100k120 - 149 Day Key Short Term CD - Relationship
0.05%$2.5k$100k6 Month Tiered CD - Relationship
0.05%$100k$500k12 Month Key Jumbo CD - Relationship
0.05%$2.5k$100k12 Month Tiered CD - Relationship
0.05%$2.5k$100k7-31 Day Key Short Term CD
0.05%$2.5k$100k32-59 Day Key Short Term CD
0.05%$2.5k$100k150-179 Day Key Short Term CD
0.05%$2.5k$100k7-31 Day Key Short Term CD - Relationship
0.05%$2.5k$100k32-59 Day Key Short Term CD - Relationship
0.05%$2.5k$100k150-179 Day Key Short Term CD - Relationship
0.05%$2.5k$100k8 Year Tiered CD - Relationship
0.05%$2.5k$100k9 Year Tiered CD - Relationship
0.05%$2.5k$100k10 Year Tiered CD - Relationship
0.05%$100k$500k7-13 Day Key Jumbo CD
0.05%$100k$500k14-29 Day Key Jumbo CD
0.05%$100k$500k150-179 Day Key Jumbo CD
0.05%$100k$500k7-13 Day Key Jumbo CD - Relationship
0.05%$100k$500k14-29 Day Key Jumbo CD - Relationship
0.05%$100k$500k150-179 Day Key Jumbo CD - Relationship
0.05%$100k$500k9 Year Key Jumbo CD - Relationship
0.05%$100k$500k10 Year Key Jumbo CD - Relationship
0.04%$2.5k$100k6 Year Tiered CD
0.04%$2.5k$100k7 Year Tiered CD
0.04%$100k$500k6 Year Key Jumbo CD
0.04%$100k$500k7 Year Key Jumbo CD
0.04%$100k$500k36 Month Key Jumbo CD - Relationship
0.04%$2.5k$100k36 Month Tiered CD - Relationship
0.04%$100k$500k48 Month Key Jumbo CD - Relationship
0.04%$2.5k$100k48 Month Tiered CD - Relationship
0.04%$100k$500k5 Year Key Jumbo CD - Relationship
0.04%$2.5k$100k5 Year Tiered CD - Relationship
0.04%$100k$500k6 Year Key Jumbo CD - Relationship
0.04%$2.5k$100k6 Year Tiered CD - Relationship
0.04%$100k$500k7 Year Key Jumbo CD - Relationship
0.04%$2.5k$100k7 Year Tiered CD - Relationship
0.04%$2.5k$100k8 Year Tiered CD
0.04%$2.5k$100k9 Year Tiered CD
0.04%$2.5k$100k10 Year Tiered CD
0.04%$100k$500k8 Year Key Jumbo CD
0.04%$100k$500k9 Year Key Jumbo CD
0.04%$100k$500k10 Year Key Jumbo CD
0.04%$100k$500k8 Year Key Jumbo CD - Relationship
0.03%$2.5k$100k48 Month Tiered CD
0.03%$2.5k$100k5 Year Tiered CD
0.03%$100k$500k48 Month Key Jumbo CD
0.03%$100k$500k5 Year Key Jumbo CD
0.03%$100k$500k24 Month Key Jumbo CD - Relationship
0.03%$2.5k$100k24 Month Tiered CD - Relationship
0.02%$2.5k$100k36 Month Tiered CD
0.02%$100k$500k36 Month Key Jumbo CD
0.01%$2.5k$100k24 Month Tiered CD
0.01%$100k$500k24 Month Key Jumbo CD

KeyBank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
5.00%*$10k*-8 Month Tiered IRA - Relationship Special
OTHER TIERS: 4.75% $1k - $10k
4.75%*$10k*-8 Month Tiered IRA Special
OTHER TIERS: 4.50% $1k - $10k
4.50%*$10k*-11 Month Tiered IRA - Relationship Special
OTHER TIERS: 4.25% $1k - $10k
4.25%*$10k*-11 Month Tiered IRA Special
OTHER TIERS: 4.00% $1k - $10k
0.11%$1k-18 Month Variable Rate CD IRA
0.05%$1k-6 Month Tiered IRA
0.05%$1k-6 Month Tiered IRA - Relationship
0.05%$1k-12 Month Tiered IRA
0.05%$1k-12 Month Tiered IRA - Relationship
0.05%*$10k*-9 Year Tiered IRA - Relationship
OTHER TIERS: 0.04% $1k - $10k
0.05%*$10k*-10 Year Tiered IRA - Relationship
OTHER TIERS: 0.04% $1k - $10k
0.04%$1k-48 Month Tiered IRA - Relationship
0.04%$1k-5 Year Tiered IRA - Relationship
0.04%$1k-6 Year Tiered IRA
0.04%$1k-6 Year Tiered IRA - Relationship
0.04%$1k-7 Year Tiered IRA
0.04%$1k-7 Year Tiered IRA - Relationship
0.04%$1k-8 Year Tiered IRA
0.04%$1k-8 Year Tiered IRA - Relationship
0.04%$1k-9 Year Tiered IRA
0.04%$1k-10 Year Tiered IRA
0.03%$1k-24 Month Tiered IRA - Relationship
0.03%$1k-36 Month Tiered IRA - Relationship
0.03%$1k-48 Month Tiered IRA
0.03%$1k-5 Year Tiered IRA
0.02%$1k-36 Month Tiered IRA
0.01%$1k-24 Month Tiered IRA
Locations

Availability



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