KeyBank is one of the largest retail banks in the country and offers an array of products on both its deposit and loan sides. It maintains up-to-date web-based and mobile platforms for easy account management, including online banking via an award winning website. Headquartered in Cleveland, Ohio, it services its customers through a very large network of branches and ATMs.
One of KeyBank’s popular depository products is a reward checking account that often offers a cash bonus for new account openings. It also features hundreds of ‘Tiered’ and ‘Jumbo’ CDs and IRA CDs with various terms and requirements. KeyBank’s checking and savings account offerings usually offer lower than average interest rates. The bank also partners with Quicken to offer financial management solutions to both individuals and businesses.
KeyBank customers can earn Relationship Rewards points by opening a new account or performing everyday banking activities such as Bill Pay, automated debits and credits, and debit card purchases. These points can be redeemed through the KeyBank rewards catalog, which features a variety of products and merchandise. KeyBank online banking provides customers with an easy-to-use system for managing their accounts.
KeyBank was originally organized in 1865 as the National Commercial Bank of Albany. It merged with First Trust and Deposit a century later to become First Commercial Bank before finally changing its name to KeyBank in 1979.
KeyBank’s extensive focus on meeting the credit needs of underserved communities has earned it numerous “outstanding” recognitions by the federal government for its performance in this area. It does this by offering nontraditional banking products and services like low fee check cashing, free financial education, checkless checking, and short-term lines of credit.
Best Bank
I am so happy with this bank. I never have to worry about overdrafting and my account is completely free.
The only downside is there is only one branch and atm in the city I live in that are both 45 minutes away from me.
The staff have been so kind and helpful in person as well as over the phone.
Anti People Of Size
I agree with you. I am a person of size. When I go into my local branch I see them look at me in a disgusted manner, just because I do not adhere to their idea of a normal person. Well I AM a normal person, a normal person of size.
I will be moving my disability payment check to another bank that respects my weight and values me as a person.
Fraudulent Bank
I have been a customer of KeyBank for three to four years. Five months ago, I deposited a check into my KeyBank account that was mistakenly labeled as a third-party check due to an incomplete name. This was an honest clerical error and not an actual third-party check. Shortly after, KeyBank closed my account and has since refused to release the funds from that deposit.
2. Attempts to Resolve
I have taken extensive steps to resolve this matter, including:
Initial Calls: I contacted KeyBank multiple times and received inconsistent information about the status of my funds.
Notarized Documentation: I presented notarized documentation to prove the legitimacy of the check, as KeyBank had requested. Despite their assurances that the funds would be released after providing these documents, this did not happen.
Claims of Returning Funds: KeyBank later claimed that they had returned the funds to the issuer three months ago. However, the issuer—who is a close relative—confirmed that they never received the funds.
Issuer’s Bank Involvement: KeyBank then stated that they sent a letter to the issuer's bank to request confirmation, but the issuer's bank confirmed they received neither the letter nor the funds.
Branch Visits and Phone Calls: When I visited a KeyBank branch, they referred me to their fraud department, but when I contacted the fraud department, they referred me back to the branch. This circular process has repeated numerous times, leaving me without any resolution.
3. Current Situation
As of today, neither I nor the issuer has received the funds. KeyBank has failed to provide a clear resolution or sufficient evidence of their actions, such as a copy of the letter they claimed to have sent to the issuer’s bank. My funds remain in limbo, and the lack of transparency and accountability from KeyBank has caused immense frustration and inconvenience.
Solid Bank
The best bank we've ever had. Excellent communication and service at our local branch. They used to be on the low end of interest paid on CD's and savings. Since the banking crises they are offering very attractive rates. Highly recommend!
Data as of Q4 2024
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| FDIC Certificate # | 17534 |
| Year Established | 1849 |
| Employees | 17463 |
| Primary Regulator | OCC |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.07% |
| Return on Equity - YTD | 0.85% |
| Annual Interest Income | $8.35B |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q4 2024vs Q4 2023 | $184.5B$185.9B |
| Loans | Q4 2024vs Q4 2023 | $103.9B$111.9B |
| Deposits | Q4 2024vs Q4 2023 | $155B$148.5B |
| Equity Capital | Q4 2024vs Q4 2023 | $16.77B$14.79B |
| Loan Loss Allowance | Q4 2024vs Q4 2023 | $1.42B$1.52B |
| Unbacked Noncurrent Loans | Q4 2024vs Q4 2023 | $852.5MM$691.4MM |
| Real Estate Owned | Q4 2024vs Q4 2023 | $17.2MM$22.8MM |
