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Overview / Commentary
216-689-5580
127 Public Square
Cleveland, OH 44114

KeyBank is one of the largest retail banks in the country and offers an array of products on both its deposit and loan sides. It maintains up-to-date web-based and mobile platforms for easy account management, including online banking via an award winning website. Headquartered in Cleveland, Ohio, it services its customers through a very large network of branches and ATMs.

One of KeyBank’s popular depository products is a reward checking account that often offers a cash bonus for new account openings. It also features hundreds of ‘Tiered’ and ‘Jumbo’ CDs and IRA CDs with various terms and requirements. KeyBank’s checking and savings account offerings usually offer lower than average interest rates. The bank also partners with Quicken to offer financial management solutions to both individuals and businesses.

KeyBank customers can earn Relationship Rewards points by opening a new account or performing everyday banking activities such as Bill Pay, automated debits and credits, and debit card purchases. These points can be redeemed through the KeyBank rewards catalog, which features a variety of products and merchandise. KeyBank online banking provides customers with an easy-to-use system for managing their accounts.

KeyBank was originally organized in 1865 as the National Commercial Bank of Albany. It merged with First Trust and Deposit a century later to become First Commercial Bank before finally changing its name to KeyBank in 1979.

KeyBank’s extensive focus on meeting the credit needs of underserved communities has earned it numerous “outstanding” recognitions by the federal government for its performance in this area. It does this by offering nontraditional banking products and services like low fee check cashing, free financial education, checkless checking, and short-term lines of credit.

Related Posts

KeyBank Offers $300 Checking Account Bonus - 12/11/2015

KeyBank has a $300 bonus when opening any of six checking accounts. Can be opened online, in-branch, or by phone through January 1, 2016, using offer code EDGT1115.

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9/20/12 - Another $150 Checking Account Bonus at KeyBank in Certain States Only
7/18/12 - $150 Checking Account Bonus At 2 Key Branches In Portland Oregon
5/8/12 - KeyBank Checking Account Bonus: $100 Gift Card
11/16/11 - KeyBank's $150 Checking Account Bonus
8/22/11 - How Should Banks Notify Paperless Statement Customers Of Changes?
7/11/11 - iPod touch KeyBank Checking Account Promotion - Certain States Only
6/8/11 - $150 Checking Account Bonus at KeyBank in Certain States Only
5/12/11 - Free iPod touch with KeyBank Checking Account Promotion - Certain States Only
3/30/11 - Keycorp Repays TARP
9/14/10 - $225 Business Checking Account Bonus At Key Bank
6/28/10 - Free Ipod Touch Checking Bonus At Key Bank: Extended To July 30
5/2/10 - KeyBank's iPod touch Checking Account Promotion
3/2/10 - $150 to $200 Checking Account Bonuses at KeyBank - Only Certain States
10/18/09 - $125 to $225 Checking Account Bonuses at KeyBank - Only Certain States
10/11/09 - $200 Checking Account Bonus at New KeyBank Branches in Colorado - Local Only
10/9/09 - KeyDirect Is No Longer Accepting New Customers
8/18/09 - KeyBank's Garmin GPS Checking Account Promotion
7/8/09 - KeyBank Checking Account Promotion
10/25/08 - $100 Checking Account Promotion at KeyBank - Update
8/23/08 - High CD Rates at KeyDirect and KeyBank - 4.55% 12-Month, 5.50% 48-Month
8/22/08 - iPod nano Checking Account Promotion at KeyBank - Update 2
6/30/08 - 5.25% 48-Month / 4.55% 23-Month CD at KeyBank
6/29/08 - iPod nano Checking Account Promotion at KeyBank - Update
7/26/08 - 4.50% 23-Month CD at KeyDirect
3/30/08 - $100 Checking Account Promotion at KeyBank
1/12/08 - 5.50% 25-Month / 5.30% 7-Month CD at Key Bank in Some States
7/22/07 - iPod nano Checking Account Promotion at KeyBank
1/22/08 - 5.55% to 5.90% on 5 to 10 Year CDs at KeyDirect
2/20/07 - Digital Camera Checking Account Bonus at KeyBank
7/23/06 - iPod nano Checking Account Bonus at KeyBank

All Banks Are The Same, But Customer Service Is The Differentiating Point.

Before Key Bank, I had accounts with Alaska USA credit union (whom I still have for savings), Wells Fargo and Chase. Key Bank lacks on certain areas with technology and exceeds within others. The employees in any branch I walk into make me feel welcome and even when I have an issue I don't expect to have solved within the branch, they each go out of their ways to advocate on my behalf to get it solved or send me in the right direction. They have all the convenience and technology of a large bank and have the neighborhood feel of a small bank. Unlike some of the other commentors, I read my disclosures and asked the important question a financially responsible person would ask before opening my account and the bankers always answer honestly and even make suggestions on how to avoid financial issues. I would recommend Key Bank to anyone living within their footprint and think those with negative experiences stop blaming the bank and perhaps look at what THEY did wrong that could've kept them out of the current situation. On a final note, I have banked with many banks and credit unions and I must say Key Bank's fees are low for the market and in some cases are not charged at all compared to larger banks. If you are smart with your money and finances, this bank will do the rest for you!

Key Banks Future

Posted by: Anonymous | Aug 1, 2011

Seems Key has lost touch with its customers. I guess the days of society bank have faded. The decreasing deposits have not sent a message to management that people want to feel like a client, not a cog. In my view, the bank management is grooming the bank for a takeover that will be very profitable for them but not the bank's deposit clients.

Annoying Practices And Not Small Business Friendly

Posted by: gblume | Sep 6, 2011

I have banked with Key Bank for almost 20 years and have found them to be mediocre at best and recently to have gotten signiificantly worse.  As other reviewers of this bank have noted, they have one of the worst and most arbitrary policies regarding funds availability of any bank.  None of their funds availability policies make any sense, and appear to be determined by who you are talking to.  I was closing on a house and had a cashiers check for $100,000 from another bank, which Key Bank said would take 4 days to become available.  The issuing bank told me it should be hours, or at the most 1 day, and said "no bank in the country will hold this over 1 day."  Recently, I brought in a check for $4500 from a mutual fund company with well over $15,000,000,000 in assets.  The Key Bank clerk fumbled around and then gave me a written notice that the funds would be available in 4 business days.

Even worse, they claim to be small business friendly.  Guess again.  After giving a detailed business plan to three business bankers at Key Bank to get a loan to expand my business, including to Key Bank's head of SBA loans in my region, and being told by all three that this was "the best proposal I've seen in a year,"  Key Bank corporate turned it down totally.  I guess, like many banks, they had better things to do with TARP funds then invest it in the expansion of small businesses, including on a proposal that was felt to be "the best in a year" by three of their own business bankers.  None of these three bankers would discuss Key Bank's decision with me (I guess because they were so embarrased by what they had said).  I have a friend who was a senior VP at Key Bank who left them and told me it was the best decision of his life to get out of Key Bank.

Like many national banks, Key Bank is beaurocratic, inefficient, unfriendly, arbitrary, and not conducive to consumers or small business.  Find a different bank.  Maybe companies like this partly explain why the US economy is falling behind. 

 

Offended Peeon

I am very offended by a decision by KeyBank not to approve me for a line of credit. I have been with KeyBank for over a decade and have been a loyal customer. The one time I am in need of a personal financial bailout to repair my vehicle after a serious repair estimate, and they piss on my face. They didn't even have the balls to call me to let me know I wasn't approved! I waited two days and finally called them to get the bad news. For to KeyBank to receive U.S Government bailout money and not pass the savings and other services to their customers is outrageous, absurd and offensive. Shame on you KeyBank and all you other Obama butt sucker financial institutions. You should all be ashamed of yourselves!

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Health
A

Health Grade Components

Overall
FDIC Certificate #17534
Year Established1849
Employees14384
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD0.85%
Return on Equity - YTD8.18%
Annual Interest Income$2.05B
Assets and Liabilities
AssetsQ3 2016vs Q3 2015$101.3B$93.15B
LoansQ3 2016vs Q3 2015$64.43B$62.22B
DepositsQ3 2016vs Q3 2015$80.02B$73.81B
Equity CapitalQ3 2016vs Q3 2015$10.32B$10.09B
Loan Loss AllowanceQ3 2016vs Q3 2015$868.3MM$813.1MM
Unbacked Noncurrent LoansQ3 2016vs Q3 2015$629.2MM$476.1MM
Real Estate OwnedQ3 2016vs Q3 2015$20.3MM$29.3MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not KeyBank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

KeyBank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.20%*$25k*-KeyBank Health Savings Account
OTHER TIERS: 0.10% Up to $2,500 | 0.15% $2,500 - $25k
0.02%*$2,500*-Key Saver
OTHER TIERS: 0.01% Up to $2,500
0.02%*$2,500*-Key Business Saver
OTHER TIERS: 0.01% Up to $2,500

KeyBank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.10%*$25k*-Key Business Gold Money Market Savings
OTHER TIERS: 0.05% Up to $25k
0.06%*$25k*$2mKey Gold Money Market Savings
OTHER TIERS: 0.04% Up to $5k | 0.05% $5k+
0.06%*$25k*$2mKey Gold IRA Money Market Savings
OTHER TIERS: 0.04% Up to $5k | 0.05% $5k+
0.05%*$5k*-Key Silver Money Market Savings
OTHER TIERS: 0.04% Up to $5k
0.05%*$2,500*-Key Business Silver Money Market Savings
OTHER TIERS: 0.04% Up to $2,500
0.05%*$5k*-Key Silver IRA Money Market Savings
OTHER TIERS: 0.04% Up to $5k

KeyBank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.25%*$100k*-Key Privilege Select Checking
OTHER TIERS: 0.15% Up to $25k | 0.20% $25k - $100k
0.15%*$10k*-KeyBank Business Interest Checking
OTHER TIERS: 0.05% Up to $10k
0.10%*$100k*-Key Privilege Checking (Daily Sweep)
OTHER TIERS: 0.05% Up to $100k
0.02%*$2,500*-Key Advantage Checking
OTHER TIERS: 0.01% Up to $2,500

KeyBank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.25%*$25k*$100k10 Year Tiered CD - Relationship
OTHER TIERS: 1.10% $2,500 - $10k | 1.15% $10k - $25k
1.25%$100k$500k10 Year Key Jumbo CD - Relationship
1.00%$100k$500k6 Year Key Jumbo CD - Relationship
1.00%*$25k*$100k6 Year Tiered CD - Relationship
OTHER TIERS: 0.85% $2,500 - $10k | 0.90% $10k - $25k
1.00%$100k$500k7 Year Key Jumbo CD - Relationship
1.00%*$25k*$100k7 Year Tiered CD - Relationship
OTHER TIERS: 0.85% $2,500 - $10k | 0.90% $10k - $25k
1.00%*$25k*$100k8 Year Tiered CD - Relationship
OTHER TIERS: 0.85% $2,500 - $10k | 0.90% $10k - $25k
1.00%*$25k*$100k9 Year Tiered CD - Relationship
OTHER TIERS: 0.85% $2,500 - $10k | 0.90% $10k - $25k
1.00%$100k$500k8 Year Key Jumbo CD - Relationship
1.00%$100k$500k9 Year Key Jumbo CD - Relationship
0.85%$100k$500k60 Month Key Jumbo CD - Relationship
0.85%*$25k*$100k60 Month Tiered CD - Relationship
OTHER TIERS: 0.70% $2,500 - $10k | 0.75% $10k - $25k
0.75%$100k$500k48 Month Key Jumbo CD - Relationship
0.75%*$25k*$100k48 Month Tiered CD - Relationship
OTHER TIERS: 0.60% $2,500 - $10k | 0.65% $10k - $25k
0.75%*$25k*$100k10 Year Tiered CD
OTHER TIERS: 0.60% $2,500 - $10k | 0.65% $10k - $25k
0.75%$100k$500k10 Year Key Jumbo CD
0.65%$100k$500k36 Month Key Jumbo CD - Relationship
0.65%*$25k*$100k36 Month Tiered CD - Relationship
OTHER TIERS: 0.50% $2,500 - $10k | 0.55% $10k - $25k
0.50%*$25k*$100k6 Year Tiered CD
OTHER TIERS: 0.35% $2,500 - $10k | 0.40% $10k - $25k
0.50%*$25k*$100k7 Year Tiered CD
OTHER TIERS: 0.35% $2,500 - $10k | 0.40% $10k - $25k
0.50%$100k$500k6 Year Key Jumbo CD
0.50%$100k$500k7 Year Key Jumbo CD
0.50%*$25k*$100k8 Year Tiered CD
OTHER TIERS: 0.35% $2,500 - $10k | 0.40% $10k - $25k
0.50%*$25k*$100k9 Year Tiered CD
OTHER TIERS: 0.35% $2,500 - $10k | 0.40% $10k - $25k
0.50%$100k$500k8 Year Key Jumbo CD
0.50%$100k$500k9 Year Key Jumbo CD
0.45%$100k$500k24 Month Key Jumbo CD - Relationship
0.45%*$25k*$100k24 Month Tiered CD - Relationship
OTHER TIERS: 0.30% $2,500 - $10k | 0.35% $10k - $25k
0.35%*$25k*$100k60 Month Tiered CD
OTHER TIERS: 0.20% $2,500 - $10k | 0.25% $10k - $25k
0.35%$100k$500k60 Month Key Jumbo CD
0.30%*$25k*$100k36 Month Tiered CD
OTHER TIERS: 0.15% $2,500 - $10k | 0.20% $10k - $25k
0.30%*$25k*$100k48 Month Tiered CD
OTHER TIERS: 0.15% $2,500 - $10k | 0.20% $10k - $25k
0.30%$100k-36 Month Key Jumbo CD
0.30%$100k$500k48 Month Key Jumbo CD
0.25%$100k$500k12 Month Key Jumbo CD - Relationship
0.25%$2,500$100k12 Month Tiered CD - Relationship
0.25%*$25k*$100k24 Month Tiered CD
OTHER TIERS: 0.10% $2,500 - $10k | 0.15% $10k - $25k
0.25%$100k$500k24 Month Key Jumbo CD
0.20%$100k$500k120 - 149 Day Key Jumbo CD - Relationship
0.20%$100k$500k6 Month Key Jumbo CD - Relationship
0.20%$2,500$100k120 - 149 Day Key Short Term CD - Relationship
0.20%$2,500$100k6 Month Tiered CD - Relationship
0.20%$2,500$100k150-179 Day Key Short Term CD - Relationship
0.20%$100k$500k150-179 Day Key Jumbo CD - Relationship
0.15%$2,500$100k12 Month Tiered CD
0.15%$100k$500k12 Month Key Jumbo CD
0.10%$2,500$100k60 - 89 Day Key Short Term CD
0.10%$2,500$100k90 - 119 Day Key Short Term CD
0.10%$2,500$100k120 - 149 Day Key Short Term CD
0.10%$2,500$100k6 Month Tiered CD
0.10%$100k$500k30 - 59 Day Key Jumbo CD
0.10%$100k$500k60 - 89 Day Key Jumbo CD
0.10%$100k$500k90 - 119 Day Key Jumbo CD
0.10%$100k$500k120 - 149 Day Key Jumbo CD
0.10%$100k$500k6 Month Key Jumbo CD
0.10%$100k$500k30 - 59 Day Key Jumbo CD - Relationship
0.10%$100k$500k60 - 89 Day Key Jumbo CD - Relationship
0.10%$100k$500k90 - 119 Day Key Jumbo CD - Relationship
0.10%$2,500$100k60 - 89 Day Key Short Term CD - Relationship
0.10%$2,500$100k90 - 119 Day Key Short Term CD - Relationship
0.10%$2,500$100k7-31 Day Key Short Term CD
0.10%$2,500$100k32-59 Day Key Short Term CD
0.10%$2,500$100k150-179 Day Key Short Term CD
0.10%$2,500$100k7-31 Day Key Short Term CD - Relationship
0.10%$2,500$100k32-59 Day Key Short Term CD - Relationship
0.10%$100k$500k7-13 Day Key Jumbo CD
0.10%$100k$500k14-29 Day Key Jumbo CD
0.10%$100k$500k150-179 Day Key Jumbo CD
0.10%$100k$500k7-13 Day Key Jumbo CD - Relationship
0.10%$100k$500k14-29 Day Key Jumbo CD - Relationship

KeyBank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
1.25%*$25k*$100k10 Year Tiered IRA - Relationship
OTHER TIERS: 1.10% $2,500 - $10k | 1.15% $10k - $25k
1.25%$100k$500k10 Year Key Jumbo IRA - Relationship
1.00%$100k$500k6 Year Key Jumbo IRA - Relationship
1.00%*$25k*$100k6 Year Tiered IRA - Relationship
OTHER TIERS: 0.85% $2,500 - $10k | 0.90% $10k - $25k
1.00%$100k$500k7 Year Key Jumbo IRA - Relationship
1.00%*$25k*$100k7 Year Tiered IRA - Relationship
OTHER TIERS: 0.85% $2,500 - $10k | 0.90% $10k - $25k
1.00%*$25k*$100k8 Year Tiered IRA - Relationship
OTHER TIERS: 0.85% $2,500 - $10k | 0.90% $10k - $25k
1.00%*$25k*$100k9 Year Tiered IRA - Relationship
OTHER TIERS: 0.85% $2,500 - $10k | 0.90% $10k - $25k
1.00%$100k$500k8 Year Key Jumbo IRA - Relationship
1.00%$100k$500k9 Year Key Jumbo IRA - Relationship
0.85%$100k$500k60 Month Key Jumbo IRA - Relationship
0.85%*$25k*$100k60 Month Tiered IRA - Relationship
OTHER TIERS: 0.70% $2,500 - $10k | 0.75% $10k - $25k
0.75%$100k$500k48 Month Key Jumbo IRA - Relationship
0.75%*$25k*$100k48 Month Tiered IRA - Relationship
OTHER TIERS: 0.60% $2,500 - $10k | 0.65% $10k - $25k
0.75%*$25k*$100k10 Year Tiered IRA
OTHER TIERS: 0.60% $2,500 - $10k | 0.65% $10k - $25k
0.75%$100k$500k10 Year Key Jumbo IRA
0.65%$100k$500k36 Month Key Jumbo IRA - Relationship
0.65%*$25k*$100k36 Month Tiered IRA - Relationship
OTHER TIERS: 0.50% $2,500 - $10k | 0.55% $10k - $25k
0.50%$100k$500k6 Year Key Jumbo IRA
0.50%*$25k*$100k6 Year Tiered IRA
OTHER TIERS: 0.35% $2,500 - $10k | 0.40% $10k - $25k
0.50%$100k$500k7 Year Key Jumbo IRA
0.50%*$25k*$100k7 Year Tiered IRA
OTHER TIERS: 0.35% $2,500 - $10k | 0.40% $10k - $25k
0.50%*$25k*$100k8 Year Tiered IRA
OTHER TIERS: 0.35% $2,500 - $10k | 0.40% $10k - $25k
0.50%*$25k*$100k9 Year Tiered IRA
OTHER TIERS: 0.35% $2,500 - $10k | 0.40% $10k - $25k
0.50%$100k$500k8 Year Key Jumbo IRA
0.50%$100k$500k9 Year Key Jumbo IRA
0.45%$100k$500k24 Month Key Jumbo IRA - Relationship
0.45%*$25k*$100k24 Month Tiered IRA - Relationship
OTHER TIERS: 0.30% $2,500 - $10k | 0.35% $10k - $25k
0.35%$100k$500k60 Month Key Jumbo IRA
0.35%*$25k*$100k60 Month Tiered IRA
OTHER TIERS: 0.20% $2,500 - $10k | 0.25% $10k - $25k
0.30%$100k$500k36 Month Key Jumbo IRA
0.30%*$25k*$100k36 Month Tiered IRA
OTHER TIERS: 0.15% $2,500 - $10k | 0.20% $10k - $25k
0.30%$100k$500k48 Month Key Jumbo IRA
0.30%*$25k*$100k48 Month Tiered IRA
OTHER TIERS: 0.15% $2,500 - $10k | 0.20% $10k - $25k
0.25%$100k$500k12 Month Key Jumbo IRA - Relationship
0.25%$2,500$100k12 Month Tiered IRA - Relationship
0.25%$100k$500k24 Month Key Jumbo IRA
0.25%*$25k*$100k24 Month Tiered IRA
OTHER TIERS: 0.10% $2,500 - $10k | 0.15% $10k - $25k
0.20%$100k$500k120 - 149 Day Key Jumbo IRA - Relationship
0.20%$2,500$100k120 - 149 Day Key Short Term IRA - Relationship
0.20%$100k$500k6 Month Key Jumbo IRA - Relationship
0.20%$2,500$100k6 Month Tiered IRA - Relationship
0.20%$2,500$100k150-179 Day Key Short Term IRA - Relationship
0.20%$100k$500k150-179 Day Key Jumbo IRA - Relationship
0.15%$100k$500k12 Month Key Jumbo IRA
0.15%$2,500$100k12 Month Tiered IRA
0.10%$100k$500k30 - 59 Day Key Jumbo IRA
0.10%$100k$500k30 - 59 Day Key Jumbo IRA - Relationship
0.10%$100k$500k60 - 89 Day Key Jumbo IRA
0.10%$100k$500k60 - 89 Day Key Jumbo IRA - Relationship
0.10%$2,500$100k60 - 89 Day Key Short Term IRA
0.10%$2,500$100k60 - 89 Day Key Short Term IRA - Relationship
0.10%$100k$500k90 - 119 Day Key Jumbo IRA
0.10%$100k$500k90 - 119 Day Key Jumbo IRA - Relationship
0.10%$2,500$100k90 - 119 Day Key Short Term IRA
0.10%$2,500$100k90 - 119 Day Key Short Term IRA - Relationship
0.10%$100k$500k120 - 149 Day Key Jumbo IRA
0.10%$2,500$100k120 - 149 Day Key Short Term IRA
0.10%$100k$500k6 Month Key Jumbo IRA
0.10%$2,500$100k6 Month Tiered IRA
0.10%$2,500$100k7-31 Day Key Short Term IRA
0.10%$2,500$100k7-31 Day Key Short Term IRA - Relationship
0.10%$2,500$100k32-59 Day Key Short Term IRA
0.10%$2,500$100k32-59 Day Key Short Term IRA - Relationship
0.10%$2,500$100k150-179 Day Key Short Term IRA
0.10%$100k$500k7-13 Day Key Jumbo IRA
0.10%$100k$500k7-13 Day Key Jumbo IRA - Relationship
0.10%$100k$500k14-29 Day Key Jumbo IRA
0.10%$100k$500k14-29 Day Key Jumbo IRA - Relationship
0.10%$100k$500k150-179 Day Key Jumbo IRA
Locations

KeyBank has 1,337 locations. Click to view all KeyBank locations.