Overview / Commentary
127 Public Square
Cleveland, OH 44144

KeyBank is one of the largest retail banks in the country and offers an array of products on both its deposit and loan sides. It maintains up-to-date web-based and mobile platforms for easy account management, including online banking via an award winning website. Headquartered in Cleveland, Ohio, it services its customers through a very large network of branches and ATMs.

One of KeyBank’s popular depository products is a reward checking account that often offers a cash bonus for new account openings. It also features hundreds of ‘Tiered’ and ‘Jumbo’ CDs and IRA CDs with various terms and requirements. KeyBank’s checking and savings account offerings usually offer lower than average interest rates. The bank also partners with Quicken to offer financial management solutions to both individuals and businesses.

KeyBank customers can earn Relationship Rewards points by opening a new account or performing everyday banking activities such as Bill Pay, automated debits and credits, and debit card purchases. These points can be redeemed through the KeyBank rewards catalog, which features a variety of products and merchandise. KeyBank online banking provides customers with an easy-to-use system for managing their accounts.

KeyBank was originally organized in 1865 as the National Commercial Bank of Albany. It merged with First Trust and Deposit a century later to become First Commercial Bank before finally changing its name to KeyBank in 1979.

KeyBank’s extensive focus on meeting the credit needs of underserved communities has earned it numerous “outstanding” recognitions by the federal government for its performance in this area. It does this by offering nontraditional banking products and services like low fee check cashing, free financial education, checkless checking, and short-term lines of credit.

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8/4/13 - Get $200 For A New Keybank Checking Account
7/10/13 - $200 Checking Account Bonus at KeyBank in Some States
5/16/13 - $150 Checking Account Bonus (with Caveats) at KeyBank in Certain States Only
9/20/12 - Another $150 Checking Account Bonus at KeyBank in Certain States Only
7/18/12 - $150 Checking Account Bonus At 2 Key Branches In Portland Oregon
5/8/12 - KeyBank Checking Account Bonus: $100 Gift Card
11/16/11 - KeyBank's $150 Checking Account Bonus
8/22/11 - How Should Banks Notify Paperless Statement Customers Of Changes?
7/11/11 - iPod touch KeyBank Checking Account Promotion - Certain States Only
6/8/11 - $150 Checking Account Bonus at KeyBank in Certain States Only
5/12/11 - Free iPod touch with KeyBank Checking Account Promotion - Certain States Only
3/30/11 - Keycorp Repays TARP
9/14/10 - $225 Business Checking Account Bonus At Key Bank
6/28/10 - Free Ipod Touch Checking Bonus At Key Bank: Extended To July 30
5/2/10 - KeyBank's iPod touch Checking Account Promotion
3/2/10 - $150 to $200 Checking Account Bonuses at KeyBank - Only Certain States
10/18/09 - $125 to $225 Checking Account Bonuses at KeyBank - Only Certain States
10/11/09 - $200 Checking Account Bonus at New KeyBank Branches in Colorado - Local Only
8/18/09 - KeyBank's Garmin GPS Checking Account Promotion
7/8/09 - KeyBank Checking Account Promotion
10/25/08 - $100 Checking Account Promotion at KeyBank - Update
8/23/08 - High CD Rates at KeyDirect and KeyBank - 4.55% 12-Month, 5.50% 48-Month
8/22/08 - iPod nano Checking Account Promotion at KeyBank - Update 2
7/26/08 - 4.50% 23-Month CD at KeyDirect
6/30/08 - 5.25% 48-Month / 4.55% 23-Month CD at KeyBank
6/29/08 - iPod nano Checking Account Promotion at KeyBank - Update
3/30/08 - $100 Checking Account Promotion at KeyBank
1/22/08 - 5.55% to 5.90% on 5 to 10 Year CDs at KeyDirect
1/12/08 - 5.50% 25-Month / 5.30% 7-Month CD at Key Bank in Some States
7/22/07 - iPod nano Checking Account Promotion at KeyBank
2/20/07 - Digital Camera Checking Account Bonus at KeyBank
7/23/06 - iPod nano Checking Account Bonus at KeyBank

I'm happy with Key

Posted by: |

I opened up an savings and a checking account with Key bank a few years ago when I moved into the area. There was not wait time and the lady who helped me out was very nice. There's never a long line and the tellers remember who you are and genuinely seem to care. I've had all my questions answered promptly and correctly. I even opened up a separate savings account for kids. Their web site is excellent and I'm able to do whatever I want and not have problems. There are enough locations around my area that there isn't a problem going to the ATM or talking to a person in real life. I've had good luck with their other products, like CDs and loans, and they've been on par with other banks. I've been happy these last few years and I'm hoping that will be the case going forward.

Key Bank Review

I enjoy working with key bank. I like that as long as I keep my account active they waive the monthly maintenance fee. I do however wish that they offered free checks for the account that I have. The mobile site is easy to use to set up online bill pay.

Annoying Practices And Not Small Business Friendly

Posted by: |

I have banked with Key Bank for almost 20 years and have found them to be mediocre at best and recently to have gotten signiificantly worse.  As other reviewers of this bank have noted, they have one of the worst and most arbitrary policies regarding funds availability of any bank.  None of their funds availability policies make any sense, and appear to be determined by who you are talking to.  I was closing on a house and had a cashiers check for $100,000 from another bank, which Key Bank said would take 4 days to become available.  The issuing bank told me it should be hours, or at the most 1 day, and said "no bank in the country will hold this over 1 day."  Recently, I brought in a check for $4500 from a mutual fund company with well over $15,000,000,000 in assets.  The Key Bank clerk fumbled around and then gave me a written notice that the funds would be available in 4 business days.

Even worse, they claim to be small business friendly.  Guess again.  After giving a detailed business plan to three business bankers at Key Bank to get a loan to expand my business, including to Key Bank's head of SBA loans in my region, and being told by all three that this was "the best proposal I've seen in a year,"  Key Bank corporate turned it down totally.  I guess, like many banks, they had better things to do with TARP funds then invest it in the expansion of small businesses, including on a proposal that was felt to be "the best in a year" by three of their own business bankers.  None of these three bankers would discuss Key Bank's decision with me (I guess because they were so embarrased by what they had said).  I have a friend who was a senior VP at Key Bank who left them and told me it was the best decision of his life to get out of Key Bank.

Like many national banks, Key Bank is beaurocratic, inefficient, unfriendly, arbitrary, and not conducive to consumers or small business.  Find a different bank.  Maybe companies like this partly explain why the US economy is falling behind. 



Posted by: |

Key bank allowed an unknown person to access my business checking account by way of paypal to transfer multiple transfers on the same days for a period of about 9 days to paypal until 6000.00 was taken. When i called and reported the fraud Keybank required 10 days to post a provisional credit in this amount and that the account would be closed which did happen. Today I received 4 letters stating that paypal transactions were not fraud and Keybank immediately posted a negative balance on my other business account. This is terrible Keybank authorized these transactions from some person that is not in anyway associated with my business account and never was but this is not fraud. ( ARE YOU KIDDING ME ) now they over drew my other account and i was forced to transfer money from a line of credit to cover the overage and charges associated with fraud transaction.

This is all on Keybank they allowed an unknown person to open a paypal account linked to my business account and verify it. meaning they had to log into my bank account to get the deposit amounts from paypal (Does this sound like it could be an inside job?) Well it does to me. but as of now im out 6000.00 plus overdraft and now they are charging my line of credit interest to correct the mistake. I AM LEAVING THIS BANK THIS IS THE FINAL STRAW. They have been horrible since they bought out FIRST NIAGRA and lost all of my account info. They promised this was just merger issues but obviously the bank has some kind of bad apples somewhere and they need to investigate and find out where it is.





Health Grade Components

FDIC Certificate #17534
Year Established1849
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.29%
Return on Equity - YTD11.25%
Annual Interest Income$3.93B
Assets and Liabilities
AssetsQ3 2019vs Q3 2018$145.2B$136.9B
LoansQ3 2019vs Q3 2018$94.37B$91.06B
DepositsQ3 2019vs Q3 2018$116.1B$109.1B
Equity CapitalQ3 2019vs Q3 2018$16.85B$15.18B
Loan Loss AllowanceQ3 2019vs Q3 2018$903.9MM$901.0MM
Unbacked Noncurrent LoansQ3 2019vs Q3 2018$783.6MM$811.0MM
Real Estate OwnedQ3 2019vs Q3 2018$50.6MM$37.8MM

Rates for KeyBank are currently being reviewed.



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