Navigant Credit Union is headquartered in Smithfield and is the largest credit union in the state of Rhode Island. It is also the 118th largest credit union in the nation. It was established in 1915 and as of June of 2023, it had grown to 383 employees and 146,874 members at 24 locations. Navigant Credit Union's money market rates are 9X the national average, and it has an A health rating.
Field of Membership Restrictions
Membership in Navigant Credit Union is open to those who live in state of Rhode Island or select areas of Connecticut and Massachusetts. (Membership requirements are listed in the credit union's online application)
See current membership details
My local Credit Union is wonderful
In 2012 Navigant Credit Union agreed to a merger agreement to purchase Columbus Credit Union of nearby Warren, R.I. The merger went quite smooth and I had no interruption of service for my savings, or checking account. I am retired and I have my Social Security and Pension automatically deposited into my checking account. I love the local contact with the people that work at the Credit Union. In August 2018 I was able to purchase a new car and I received an excellent rate of 1.99 % and it is automatically deducted from my checking account on every 10th of the month. I am happy to be a member of this Credit Union. Oh yes, when I go into the Credit Union the staff knows who I am and they are always pleasant and ready to help me.
Customer Satisfaction
In over thirty years of belonging to Navigant Credit Union, I have never experienced anything but professional, courteous service, regardless of branch.
Excellent Service And Account Options
I'd been a member of the Rhode Island Credit Union for about 30 years. I had my mortgages and refinancing there, along with Club, Savings and Capital Accounts. I was getting tired of low interest rates on savings (.05%) and service charges on my Checking Account. I checked a local bank, but I've always preferred Credit Unions. Along came Navigant. Navigant's Share Savings account pays as much interest (.1%) as my old Capital Account (which required a $1000 min balance for accrual!). The Journe Rewards Checking account pays 1.25% APY interest and only requires a $10 minimum balance! My old Checking account required a $300 minimum balance, or they would charge a $5 service fee and it payed NO interest. Not only does the Navigant Checking pay a high interest rate for the first $20K (and .3%, over 20K) but it also has special discount offers for purchases made with the associated debit/Visa card. I just saved $15 off a $100 PeaPod order! I had been with my old CU for so long that I didn't even consider looking around for other options. I'm so happy that I finally did. Customer Service is extremely helpful, online banking is very user friendly and Branch Staff have always been professional and courteous. I would (and have) recommend Navigant Credit Union to anyone looking for high yield interest accounts and hassle-free banking.
Disappointing Credit Union
I have banked with this credit union for several years now and lately the fees are to much. They take fees out any way they can and refuse to work with you on any fees. The typical one with me is holding my deposit as pending and then reordering my transactions to maximize the fees im charged. I expected this from a big greedy bank, not from my small greedy credit union. Horrible business.
Do Not Join This Credit Union
This is probably the worst bank or credit union that I have been a member of. I've been a member of this credit union for 6 years and I have never been so unhappy. This past year alone Navigant has taken over $500 from my account for fees. Each time I dispute a fee, they blame it on a software issue and refuse to compromise with their customers. There is always an excuse for something but their reasoning never makes sense. I have funds in my account each time an "uncollected fund fee" or other silly fee is deducted. Each time I call, they refuse to connect me with a manager and instead scold me on my spending habits, which has no correlation to them deducting funds multiple days after I deposit a check! There is zero customer service here and depending on who you get, can be borderline rude. I can't wait until I am done paying off a loan so I can leave this credit union! Stay away from Navigant unless you want BS fees taken from your account every few months or so.
I Didn't Even Want To Leave A Star
I have been a customer for over a year now. I recently overdrafted my account by a few transactions most of which were $7 to $20 each. The credit union charegd me $31 each transaction totaling $310. When I called to question this since it was the first time it ever happened, they finally signed me up for overdraft protection linking it to my savings. I thought I had already had this, but I only had overdraft privilige. Don't know who's error that was since it was over a year ago now. When questioning the error, they would only revers two of the fee's unless I could speak with the person who opened my account. What's $62 out of $310. Not only that it took 3 business days to finally have a manager call me about this issue. I have talked to several people about this and they know that fee's at other banks are usually reversed if you have not had this happen in the past. Not to mention we don't know who's error it is that I did not have my accounts linked. I am now closing my accounts
Data as of Q2 2023
Learn why bank health mattersHealth Grade Components
| Overall | |
|---|---|
| NCUA # | 62882 |
| Year Chartered | 1915 |
| Employees | 383 |
| Primary Regulator | |
| Profit Margin | |
|---|---|
| Return on Assets - YTD | 0.68% |
| Return on Equity - YTD | 7.42% |
| Annual Interest Income | $70.3MM |
| Assets and Liabilities | ||
|---|---|---|
| Assets | Q2 2023vs Q2 2022 | $3.61B$3.32B |
| Loans | Q2 2023vs Q2 2022 | $3.02B$2.69B |
| Deposits | Q2 2023vs Q2 2022 | $3.09B$2.91B |
| Equity Capital | Q2 2023vs Q2 2022 | $324.0MM$299.0MM |
| Loan Loss Allowance | Q2 2023vs Q2 2022 | $0$11.9MM |
| Unbacked Noncurrent Loans | Q2 2023vs Q2 2022 | $10.2MM$6.9MM |
| Real Estate Owned | Q2 2023vs Q2 2022 | $0$0 |
