I've had T-Mobile Money for a couple of months and I decided to stop using it on a regular basis and use it at as a savings account especially with the 4% APY. I've called customer service a couple times and never had an issue with them; both calls were less than 10 minutes to help me. Loving this account, my APY is higher on T-Mobile Money then my actual savings account.
The minute you have any sort of question for customer service where they can't read from a script.... it's over. You will get nothing.
And their customer service is notably terrible. They are a bunch of teleworkers who talk to you distantly on speakerphone.... don't know ANYTHING beyond their script, and repeat themselves over and over.
There is not a legitimate escalation process. It's just multiple layers of script readers.
They basically don't care if your concern is addressed.
This banker is a bunch of THIEVES!!!! Be ware !! I mailed in a check for over $10,000+ that was issued to me in my name and this bank has informed me that they could not deposit my check into my checking account and have since returned the check.... problem is they cannot provide the address of where they returned my check and they refuse to talk with me stating I use abusive language.... the nerve of T-Money! Then I was to have a replacement card issued because T-Money allowed an unauthorized transaction take place by way of scammers and $500 went missing from my checking account with very little hopes of having a successful transaction dispute! Now the replacement card can not be located and T-Money records show the card was mailed out 8/21/20 and today is 9/13/20 and T-Money can not verify what address they mailed my card to!!!! So now my $10,000+ check is lost along with my replacement debit card so now I cannot access the $1,397 I have in my checking account all while trying to survive during this pandemic!!!!! SHAMELESS BANKER THAT WILL TAKE YOUR MONEY AND DO NOT ANSWER ANY VALID QUESTION!!!!!! Your money is not safe dealing with these crooks
|FDIC Certificate #||34444|
|Return on Assets - YTD||0.44%|
|Return on Equity - YTD||5.36%|
|Annual Interest Income||$250.6MM|
|Assets and Liabilities|
|Assets||Q2 2020vs Q2 2019||$17.89B$11.18B|
|Loans||Q2 2020vs Q2 2019||$15.13B$9.67B|
|Deposits||Q2 2020vs Q2 2019||$11.06B$8.20B|
|Equity Capital||Q2 2020vs Q2 2019||$1.10B$1.07B|
|Loan Loss Allowance||Q2 2020vs Q2 2019||$159.9MM$48.4MM|
|Unbacked Noncurrent Loans||Q2 2020vs Q2 2019||$87.0MM$16.5MM|
|Real Estate Owned||Q2 2020vs Q2 2019||$131.00K$1.1MM|
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* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
|APY||MIN||MAX||ACCOUNT NAME||VIEW DETAILS|
|4.00%*||-||$3k||Checking Account - Qualifying|
|OTHER TIERS: 1.00% → $3k+|
T-Mobile Money is an Internet only bank and does not have branch locations. Its headquarters is located at 12920 Se 38th St. - Bellevue, WA 98006