Poppy Bank

Overview / Commentary
438 First Street
Santa Rosa, CA 95401

Poppy Bank is headquartered in Santa Rosa and is the 31st largest bank in the state of California. It is also the 286th largest bank in the nation. It was established in 2005 and as of June of 2022, it had grown to 185 employees at 20 locations. Poppy Bank has an A health rating.

Reviews (5)

Savings Interest 1%

I have been Poppy Bank client for # of years. They advertise locally as a business bank, altho my savings & checking accounts are personal. My savings has been .5%, but when I went in to branch last week & asked if they were going to raise it- they did. It's now 1%.
Not sure if based on balance, but worth research, especially for those in area of branches.
I see comments about poor phone & online service. Branch service has always been A+. No problems with my online or app, altho they did lower max mobile deposits recently.


Posted by: |

First, Note that of the 4 prior reviews, 3 rated 1 star and 1 rated 4. I decided NEVER again to use PB. Here are some of the major reasons: 1) lack of support at the Santa Rosa corp. level related to not being able to print check, and they never followed up; 2) at the branch level - service also has been poor - a) the Branch manager gave me incorrect info about minimum balance to avoid monthly charges for my checking account; I had to correct him and he then agreed that there were NO monthly charges; b) I have been given incorrect info regarding FDIC coverage by staff at the branch; c) none of the 3 staff at the Corte Madera branch knew how to wire money and they had to call Santa Rosa; this took 40 minutes; d) based on repeated interactions, in my professional opinion Barbara at the Corte Madera branch provides poor customer service.She communicates in a rude manner and appears need basic training in customer interactions. Finally, the Corte Madera branch has new branch manages and staff frequently. Finally I get MUCH BETTER rates with Ally Bank or Synchrony Bank. AND, their service is 5 Star. For Real. Hope this review helps.

Not Worth The Frustration

Posted by: |

there's always a reason a Podunk bank offers an above average rate. The opening process for an account is tedious with Poppy asking for far more personal info than necessary and required by gov't regs. Just tried to open a second cd and got so frustrated I took my business elsewhere.

VERY Bad Service----NONE

Posted by: |

I called them 3 times and got no reply. You'd think they would at least call back and say they don't want to use our money. I even e mailed and got no reply.

Great Rate, But ...

Posted by: |

After approval process, verifying trial deposits and $ withdrawn from external bank, the bank cancelled my CD and redeposited the funds. No calls / no emails. Apparently bank overwhelmed and mgmt cancelled the online CD applications as of 12/30.


Health Grade Components

FDIC Certificate #57903
Year Established2005
Primary RegulatorFDIC
Profit Margin
Return on Assets - YTD1.9%
Return on Equity - YTD21.66%
Annual Interest Income$70.7MM
Assets and Liabilities
AssetsQ2 2022vs Q2 2021$4.51B$3.73B
LoansQ2 2022vs Q2 2021$2.66B$2.65B
DepositsQ2 2022vs Q2 2021$3.62B$3.33B
Equity CapitalQ2 2022vs Q2 2021$412.5MM$293.2MM
Loan Loss AllowanceQ2 2022vs Q2 2021$86.4MM$90.7MM
Unbacked Noncurrent LoansQ2 2022vs Q2 2021$51.0MM$19.2MM
Real Estate OwnedQ2 2022vs Q2 2021$3.2MM$4.8MM

Rates for Poppy Bank are currently being reviewed.



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