KeyBank


Overview / Commentary
216-689-8481
127 Public Square
Cleveland, OH 44144

Written by Melanie Pincus | Edited by Ali Cybulski | Updated on 07/03/2025

Cleveland, Ohio-based KeyBank is one of the 30 largest commercial banks in the country. Founded in 1825, the bank operates a network of branches and ATMs in 16 states.

KeyBank serves individuals and businesses and provides wealth management services.

  • Checking accounts: KeyBank offers four consumer checking accounts and five small-business checking accounts. Two of the consumer checking accounts have no monthly maintenance fee, and the third has a $25 fee that can be waived if you meet certain requirements. The fourth is designed for clients who keep high balances across their KeyBank accounts. The business accounts range from a basic low-fee option to a rewards checking account.
  • Savings accounts: KeyBank provides three consumer savings accounts, including a health savings account (HSA) and a savings account designed for kids. You’ll need a KeyBank checking account to get the monthly maintenance fee waived on the Key Active Saver account. A waiver of maintenance fees is available on the two small-business savings accounts if you meet monthly balance requirements.
  • Money market accounts: KeyBank has one consumer money market account, which requires a $5,000 opening deposit. You’ll need a $25,000 balance to get the best rate and have the monthly maintenance fee waived.
  • Certificates of deposit (CDs): A range of short- and long-term CDs is available from KeyBank. To get the best rate on your CD, you may need to qualify for KeyBank’s Relationship Rewards interest rate. KeyBank also offers small-business CDs in many terms and jumbo CDs, which require a $100,000 minimum opening deposit.

Customer service: Help is available by phone or via the bank's virtual assistant chat feature. Use the virtual assistant 24/7 to ask banking questions; it can connect you with live phone help from 7 a.m. to midnight Eastern time on weekdays and from 8 a.m. to 9 p.m. ET on weekends. You can also call 800-539-1539 during those hours to ask questions, or use KeyBank’s 24/7 customer service line at 800-539-2968.

The bank’s mobile app allows you to check balances, deposit checks and more.

KeyBank has an A+ rating from the Better Business Bureau. It has a 1.4-star poor rating on Trustpilot, based on more than 140 reviews.

Pros and cons of KeyBank
Pros Icon

PROS


• Gives you access to a variety of checking and savings accounts

• Offers robust online and mobile banking tools

• Provides a wide range of CD terms




Cons Icon

CONS


• Does not offer a high-yield savings account

• Operates branches in just 16 states

• Requires high minimum opening deposits on some consumer accounts


Best Bank

I am so happy with this bank. I never have to worry about overdrafting and my account is completely free.
The only downside is there is only one branch and atm in the city I live in that are both 45 minutes away from me.
The staff have been so kind and helpful in person as well as over the phone.

Anti People Of Size

I agree with you. I am a person of size. When I go into my local branch I see them look at me in a disgusted manner, just because I do not adhere to their idea of a normal person. Well I AM a normal person, a normal person of size.

I will be moving my disability payment check to another bank that respects my weight and values me as a person.

Solid Bank

Posted by: |

The best bank we've ever had. Excellent communication and service at our local branch. They used to be on the low end of interest paid on CD's and savings. Since the banking crises they are offering very attractive rates. Highly recommend!

I Love Keybank

I LOVE KEYBANK… I love when I drive past Keybank on exit 333 and i see the big, bright, glorious, red key.

VIEW MORE REVIEWS

Health

Health Grade Components

Overall
FDIC Certificate #17534
Year Established1849
Employees17653
Primary RegulatorOCC
Profit Margin
Return on Assets - YTD1.05%
Return on Equity - YTD11.22%
Annual Interest Income$2.05B
Assets and Liabilities
AssetsQ1 2025vs Q1 2024$185.8B$185.2B
LoansQ1 2025vs Q1 2024$104.4B$108.9B
DepositsQ1 2025vs Q1 2024$155.8B$147.7B
Equity CapitalQ1 2025vs Q1 2024$17.89B$14.75B
Loan Loss AllowanceQ1 2025vs Q1 2024$1.44B$1.56B
Unbacked Noncurrent LoansQ1 2025vs Q1 2024$780.1MM$785.8MM
Real Estate OwnedQ1 2025vs Q1 2024$15.6MM$21.6MM
Rates
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Always verify rates and promotions with the bank or credit union. We are not KeyBank; we are a rate comparison website and cannot provide official rates or promotions.

* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.

† The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.

KeyBank Savings Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.01%$0-KeyBank Health Savings Account
0.01%$0-Key Business Saver
0.01%$0-Key Active Saver

KeyBank Money Market Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
2.28%*$5k*-Key Business Select Money Market Savings Relationship Rates
OTHER TIERS: 0.05% $0 - $5k
2.28%*$5k*-Key Select Money Market Relationship Rates
OTHER TIERS: 0.05% $0 - $5k
0.50%*$25k*-Key Business Select Money Market
OTHER TIERS: 0.05% $0 - $5k | 0.25% $5k - $25k
0.50%*$25k*-Key Select Money Market
OTHER TIERS: 0.05% $0 - $5k | 0.25% $5k - $25k
0.05%$0-IRA Money Market Account

KeyBank Checking Account Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
0.05%$0-Key Select Checking
0.01%$0-KeyBank Business Interest Checking

KeyBank CD Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.50%*$10k*$100k8 Month Tiered CD - Relationship Special
OTHER TIERS: 3.25% $2.5k - $10k
3.50%$100k$500k8 Month Key Jumbo CD - Relationship Special
3.25%*$10k*$100k8 Month Tiered CD Special
OTHER TIERS: 3.00% $2.5k - $10k
3.25%$100k$500k8 Month Key Jumbo CD Special
3.00%*$10k*-23 Month Tiered CD - Relationship Special
OTHER TIERS: 2.75% $2.5k - $10k
3.00%$100k$500k23 Month Key Jumbo CD - Relationship Special
2.75%*$10k*-23 Month Tiered CD Special
OTHER TIERS: 2.50% $2.5k - $10k
2.75%$100k$500k23 Month Key Jumbo CD Special
0.05%$2.5k$100k60 - 89 Day Key Short Term CD
0.05%$2.5k$100k90 - 119 Day Key Short Term CD
0.05%$2.5k$100k120 - 149 Day Key Short Term CD
0.05%$2.5k$100k6 Month Tiered CD
0.05%$2.5k$100k12 Month Tiered CD
0.05%$2.5k$100k36 Month Tiered CD
0.05%$2.5k$100k48 Month Tiered CD
0.05%$2.5k$100k5 Year Tiered CD
0.05%$2.5k$100k6 Year Tiered CD
0.05%$2.5k$100k7 Year Tiered CD
0.05%$100k$500k30 - 59 Day Key Jumbo CD
0.05%$100k$500k60 - 89 Day Key Jumbo CD
0.05%$100k$500k90 - 119 Day Key Jumbo CD
0.05%$100k$500k120 - 149 Day Key Jumbo CD
0.05%$100k$500k6 Month Key Jumbo CD
0.05%$100k$500k12 Month Key Jumbo CD
0.05%$100k$500k36 Month Key Jumbo CD
0.05%$100k$500k48 Month Key Jumbo CD
0.05%$100k$500k5 Year Key Jumbo CD
0.05%$100k$500k6 Year Key Jumbo CD
0.05%$100k$500k7 Year Key Jumbo CD
0.05%$100k$500k120 - 149 Day Key Jumbo CD - Relationship
0.05%$100k$500k30 - 59 Day Key Jumbo CD - Relationship
0.05%$100k$500k6 Month Key Jumbo CD - Relationship
0.05%$100k$500k60 - 89 Day Key Jumbo CD - Relationship
0.05%$100k$500k90 - 119 Day Key Jumbo CD - Relationship
0.05%$2.5k$100k60 - 89 Day Key Short Term CD - Relationship
0.05%$2.5k$100k90 - 119 Day Key Short Term CD - Relationship
0.05%$2.5k$100k120 - 149 Day Key Short Term CD - Relationship
0.05%$2.5k$100k6 Month Tiered CD - Relationship
0.05%$100k$500k12 Month Key Jumbo CD - Relationship
0.05%$2.5k$100k12 Month Tiered CD - Relationship
0.05%$100k$500k24 Month Key Jumbo CD - Relationship
0.05%$2.5k$100k24 Month Tiered CD - Relationship
0.05%$100k$500k36 Month Key Jumbo CD - Relationship
0.05%$2.5k$100k36 Month Tiered CD - Relationship
0.05%$100k$500k48 Month Key Jumbo CD - Relationship
0.05%$2.5k$100k48 Month Tiered CD - Relationship
0.05%$100k$500k5 Year Key Jumbo CD - Relationship
0.05%$2.5k$100k5 Year Tiered CD - Relationship
0.05%$100k$500k6 Year Key Jumbo CD - Relationship
0.05%$2.5k$100k6 Year Tiered CD - Relationship
0.05%$100k$500k7 Year Key Jumbo CD - Relationship
0.05%$2.5k$100k7 Year Tiered CD - Relationship
0.05%$2.5k$100k24 Month Tiered CD
0.05%$100k$500k24 Month Key Jumbo CD
0.05%$2.5k$100k7-31 Day Key Short Term CD
0.05%$2.5k$100k32-59 Day Key Short Term CD
0.05%$2.5k$100k150-179 Day Key Short Term CD
0.05%$2.5k$100k7-31 Day Key Short Term CD - Relationship
0.05%$2.5k$100k32-59 Day Key Short Term CD - Relationship
0.05%$2.5k$100k150-179 Day Key Short Term CD - Relationship
0.05%$2.5k$100k8 Year Tiered CD
0.05%$2.5k$100k9 Year Tiered CD
0.05%$2.5k$100k10 Year Tiered CD
0.05%$2.5k$100k8 Year Tiered CD - Relationship
0.05%$2.5k$100k9 Year Tiered CD - Relationship
0.05%$2.5k$100k10 Year Tiered CD - Relationship
0.05%$100k$500k7-13 Day Key Jumbo CD
0.05%$100k$500k14-29 Day Key Jumbo CD
0.05%$100k$500k150-179 Day Key Jumbo CD
0.05%$100k$500k8 Year Key Jumbo CD
0.05%$100k$500k9 Year Key Jumbo CD
0.05%$100k$500k10 Year Key Jumbo CD
0.05%$100k$500k7-13 Day Key Jumbo CD - Relationship
0.05%$100k$500k14-29 Day Key Jumbo CD - Relationship
0.05%$100k$500k150-179 Day Key Jumbo CD - Relationship
0.05%$100k$500k8 Year Key Jumbo CD - Relationship
0.05%$100k$500k9 Year Key Jumbo CD - Relationship
0.05%$100k$500k10 Year Key Jumbo CD - Relationship

KeyBank IRA Rates

APYMINMAXACCOUNT NAMEVIEW DETAILS
3.50%*$10k*-8 Month Tiered IRA Special - Relationship
OTHER TIERS: 3.25% $1k - $10k
3.25%*$10k*-8 Month Tiered IRA Special
OTHER TIERS: 3.00% $1k - $10k
3.00%*$10k*-23 Month Tiered IRA Special - Relationship
OTHER TIERS: 2.75% $1k - $10k
2.75%*$10k*-23 Month Tiered IRA Special
OTHER TIERS: 2.50% $1k - $10k
0.11%$1k-18 Month Variable Rate CD IRA
0.05%$1k-6 Month Tiered IRA
0.05%$1k-6 Month Tiered IRA - Relationship
0.05%$1k-12 Month Tiered IRA
0.05%$1k-12 Month Tiered IRA - Relationship
0.05%$1k-24 Month Tiered IRA
0.05%$1k-24 Month Tiered IRA - Relationship
0.05%$1k-36 Month Tiered IRA
0.05%$1k-36 Month Tiered IRA - Relationship
0.05%$1k-48 Month Tiered IRA
0.05%$1k-48 Month Tiered IRA - Relationship
0.05%$1k-5 Year Tiered IRA
0.05%$1k-5 Year Tiered IRA - Relationship
0.05%$1k-6 Year Tiered IRA
0.05%$1k-6 Year Tiered IRA - Relationship
0.05%$1k-7 Year Tiered IRA
0.05%$1k-7 Year Tiered IRA - Relationship
0.05%$1k-8 Year Tiered IRA
0.05%$1k-8 Year Tiered IRA - Relationship
0.05%$1k-9 Year Tiered IRA
0.05%$1k-9 Year Tiered IRA - Relationship
0.05%$1k-10 Year Tiered IRA
0.05%$1k-10 Year Tiered IRA - Relationship
Locations

Availability

Burlington Area

Interactive local rates map


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