Written by Melanie Pincus | Edited by Ali Cybulski | Updated on 07/03/2025
Cleveland, Ohio-based KeyBank is one of the 30 largest commercial banks in the country. Founded in 1825, the bank operates a network of branches and ATMs in 16 states.
KeyBank serves individuals and businesses and provides wealth management services.
Customer service:
Help is available by phone or via the bank's virtual assistant chat feature. Use the virtual assistant 24/7 to ask banking questions; it can connect you with live phone help from 7 a.m. to midnight Eastern time on weekdays and from 8 a.m. to 9 p.m. ET on weekends. You can also call 800-539-1539 during those hours to ask questions, or use KeyBank’s 24/7 customer service line at 800-539-2968.The bank’s mobile app allows you to check balances, deposit checks and more.
KeyBank has an A+ rating from the Better Business Bureau. It has a 1.4-star poor rating on Trustpilot, based on more than 140 reviews.
I am so happy with this bank. I never have to worry about overdrafting and my account is completely free.
The only downside is there is only one branch and atm in the city I live in that are both 45 minutes away from me.
The staff have been so kind and helpful in person as well as over the phone.
I agree with you. I am a person of size. When I go into my local branch I see them look at me in a disgusted manner, just because I do not adhere to their idea of a normal person. Well I AM a normal person, a normal person of size.
I will be moving my disability payment check to another bank that respects my weight and values me as a person.
The best bank we've ever had. Excellent communication and service at our local branch. They used to be on the low end of interest paid on CD's and savings. Since the banking crises they are offering very attractive rates. Highly recommend!
I LOVE KEYBANK… I love when I drive past Keybank on exit 333 and i see the big, bright, glorious, red key.
Overall | |
---|---|
FDIC Certificate # | 17534 |
Year Established | 1849 |
Employees | 17653 |
Primary Regulator | OCC |
Profit Margin | |
---|---|
Return on Assets - YTD | 1.05% |
Return on Equity - YTD | 11.22% |
Annual Interest Income | $2.05B |
Assets and Liabilities | ||
---|---|---|
Assets | Q1 2025vs Q1 2024 | $185.8B$185.2B |
Loans | Q1 2025vs Q1 2024 | $104.4B$108.9B |
Deposits | Q1 2025vs Q1 2024 | $155.8B$147.7B |
Equity Capital | Q1 2025vs Q1 2024 | $17.89B$14.75B |
Loan Loss Allowance | Q1 2025vs Q1 2024 | $1.44B$1.56B |
Unbacked Noncurrent Loans | Q1 2025vs Q1 2024 | $780.1MM$785.8MM |
Real Estate Owned | Q1 2025vs Q1 2024 | $15.6MM$21.6MM |
Always verify rates and promotions with the bank or credit union. We are not KeyBank; we are a rate comparison website and cannot provide official rates or promotions.
* The APY shown varies based on the deposit amount. Expand the listing to see APYs for other deposit amounts.
The rates for some products vary by region. In these cases we have listed the rates for the region closest to the bank's headquarters.
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
0.01% | $0 | - | KeyBank Health Savings Account | |
0.01% | $0 | - | Key Business Saver | |
0.01% | $0 | - | Key Active Saver |
APY | MIN | MAX | ACCOUNT NAME | VIEW DETAILS |
---|---|---|---|---|
0.05% | $0 | - | Key Select Checking | |
0.01% | $0 | - | KeyBank Business Interest Checking |