1.5 star ratingAverage User Rating:
1.5 star rating based on 16 reviews.

KeyBank

KeyBank Locations
127 Public Square
Cleveland, OH 44144
216-689-5580
www.key.com

FDIC

KeyBank is headquartered in Cleveland and is the 4th largest bank in the state of Ohio. It is also the 24th largest bank in the nation. It was established in 1849 and as of December of 2012, it had grown to 16,439 employees at 1,065 locations. KeyBank has a 5-star health rating.

Related Posts

$150 Checking Account Bonus (with Caveats) at KeyBank in Certain States Only - 5/16/2013

KeyBank has another checking promotion in which you can earn $150. It's very similar to the $150 bonus that it was offering last year. Like before it's an online-only offer, but the online application ...

Another $150 Checking Account Bonus at KeyBank in Certain States Only - 9/20/2012

KeyBank has another checking promotion in which you can earn $150. It's very similar to the $150 bonus that it was offering last year. Like before it's an online-only offer, but the online application ...

$150 Checking Account Bonus At 2 Key Branches In Portland Oregon (Forum) - 7/18/2012

Key Bank has a checking account promotion in which you can earn $150. It's only available at two Oregon branches in Portland and Hillsboro. Offer expires 9/28/2012. link to the bank's promotion page Summary of the offer: Get $150 cash when you: Open

KeyBank Checking Account Bonus: $100 Gift Card (Forum) - 5/8/2012

KeyBank is offering 50,000 points (that can be redeemed for a $100 gift card) for opening a qualifying checking account by 6/1/2012 and performing some additional activities. KeyBank promotional page link This is very similar to past KeyBank promotions.

2011

2010

2009

2008

2007




Report an Issue
See Rates for: Checking | Savings | Money Market | CD | IRA

KeyBank Checking Account Rates

ApyMinMaxProduct
0.25%†$100k-Key Privilege Select Checking (Daily Sweep)
0.15%†$100k-Key Privilege Checking (Daily Sweep)
0.15%$10k-KeyBank Business Interest Checking

KeyBank Savings Account Rates

ApyMinMaxProduct
0.25%†$25k-KeyBank Health Savings Account
0.02%†$2,500-Key Saver
0.02%†$2,500-Key Business Saver

KeyBank Money Market Rates

ApyMinMaxProduct
0.15%†$25k-Key Gold Money Market Savings
0.15%†$25k-Key Business Gold Money Market Savings
0.05%†$2,500-Key Silver Money Market Savings
0.05%†$2,500-Key Business Silver Money Market Savings
0.02%$2,500-Key Advantage Money Market

KeyBank CD Rates

ApyMinMaxProduct
1.25%†$25k$100k10 Year Tiered CD - Relationship
1.25%†$100k$500k10 Year Key Jumbo CD - Relationship
1.00%†$100k$500k6 Year Key Jumbo CD - Relationship
1.00%†$25k$100k6 Year Tiered CD - Relationship
1.00%†$100k$500k7 Year Key Jumbo CD - Relationship
1.00%†$25k$100k7 Year Tiered CD - Relationship
1.00%†$25k$100k8 Year Tiered CD - Relationship
1.00%†$25k$100k9 Year Tiered CD - Relationship
1.00%†$100k$500k8 Year Key Jumbo CD - Relationship
1.00%†$100k$500k9 Year Key Jumbo CD - Relationship
0.85%†$100k$500k60 Month Key Jumbo CD - Relationship
0.85%†$25k$100k60 Month Tiered CD - Relationship
0.75%†$100k$500k48 Month Key Jumbo CD - Relationship
0.75%†$25k$100k48 Month Tiered CD - Relationship
0.75%†$25k$100k10 Year Tiered CD
0.75%†$100k$500k10 Year Key Jumbo CD
0.70%†$25k$100k49 Month Tiered CD - Relationship
0.70%†$25k$100k50 Month Tiered CD - Relationship
0.70%†$25k$100k51 Month Tiered CD - Relationship
0.70%†$25k$100k52 Month Tiered CD -Relationship
0.70%†$25k$100k53 Month Tiered CD - Relationship
0.70%†$25k$100k54 Month Tiered CD - Relationship
0.70%†$25k$100k55 Month Tiered CD - Relationship
0.70%†$25k$100k56 Month Tiered CD - Relationship
0.70%†$25k$100k57 Month Tiered CD - Relationship
0.70%†$25k$100k58 Month Tiered CD - Relationship
0.70%†$25k$100k59 Month Tiered CD - Relationship
0.70%†$100k$500k49 Month Key Jumbo CD - Relationship
0.70%†$100k$500k50 Month Key Jumbo CD - Relationship
0.70%†$100k$500k51 Month Key Jumbo CD - Relationship
0.70%†$100k$500k52 Month Key Jumbo CD - Relationship
0.70%†$100k$500k53 Month Key Jumbo CD - Relationship
0.70%†$100k$500k54 Month Key Jumbo CD - Relationship
0.70%†$100k$500k55 Month Key Jumbo CD - Relationship
0.70%†$100k$500k56 Month Key Jumbo CD - Relationship
0.70%†$100k$500k57 Month Key Jumbo CD - Relationship
0.70%†$100k$500k58 Month Key Jumbo CD - Relationship
0.70%†$100k$500k59 Month Key Jumbo CD - Relationship
0.65%†$100k$500k36 Month Key Jumbo CD - Relationship
0.65%†$25k$100k36 Month Tiered CD - Relationship
0.65%†$25k$100k37 Month Tiered CD - Relationship
0.65%†$25k$100k38 Month Tiered CD - Relationship
0.65%†$25k$100k39 Month Tiered CD - Relationship
0.65%†$25k$100k40 Month Tiered CD - Relationship
0.65%†$25k$100k41 Month Tiered CD - Relationship
0.65%†$25k$100k42 Month Tiered CD - Relationship
0.65%†$25k$100k43 Month Tiered CD - Relationship
0.65%†$25k$100k44 Month Tiered CD - Relationship
0.65%†$25k$100k45 Month Tiered CD - Relationship
0.65%†$25k$100k46 Month Tiered CD - Relationship
0.65%†$25k$100k47 Month Tiered CD - Relationship
0.65%$100k$500k37 Month Key Jumbo CD - Relationship
0.65%†$100k$500k38 Month Key Jumbo CD - Relationship
0.65%†$100k$500k39 Month Key Jumbo CD - Relationship
0.65%†$100k$500k40 Month Key Jumbo CD - Relationship
0.65%†$100k$500k41 Month Key Jumbo CD - Relationship
0.65%†$100k$500k42 Month Key Jumbo CD - Relationship
0.65%†$100k$500k43 Month Key Jumbo CD - Relationship
0.65%†$100k$500k44 Month Key Jumbo CD - Relationship
0.65%†$100k$500k45 Month Key Jumbo CD - Relationship
0.65%†$100k$500k46 Month Key Jumbo CD - Relationship
0.65%†$100k$500k47 Month Key Jumbo CD - Relationship
0.50%†$25k$100k6 Year Tiered CD
0.50%†$25k$100k7 Year Tiered CD
0.50%†$100k$500k6 Year Key Jumbo CD
0.50%†$100k$500k7 Year Key Jumbo CD
0.50%†$100k-33 Month Key Jumbo CD - Relationship
0.50%†$25k$100k33 Month Tiered CD - Relationship
0.50%†$25k$100k20 Month Tiered CD - Relationship
0.50%†$25k$100k34 Month Tiered CD - Relationship
0.50%†$25k$100k35 Month Tiered CD - Relationship
0.50%†$25k$100k8 Year Tiered CD
0.50%†$25k$100k9 Year Tiered CD
0.50%†$100k$500k8 Year Key Jumbo CD
0.50%†$100k$500k9 Year Key Jumbo CD
0.50%†$100k$500k20 Month Key Jumbo CD - Relationship
0.50%†$100k$500k34 Month Key Jumbo CD - Relationship
0.50%†$100k$500k35 Month Key Jumbo CD - Relationship
0.45%†$100k$500k24 Month Key Jumbo CD - Relationship
0.45%†$25k$100k24 Month Tiered CD - Relationship
0.45%†$100k$500k27 Month Key Jumbo CD - Relationship
0.45%†$25k$100k27 Month Tiered CD - Relationship
0.45%†$100k$500k30 Month Key Jumbo CD - Relationship
0.45%†$25k$100k30 Month Tiered CD - Relationship
0.45%†$25k$100k25 Month Tiered CD - Relationship
0.45%†$25k$100k26 Month Tiered CD - Relationship
0.45%†$25k$100k28 Month Tiered CD - Relationship
0.45%†$25k$100k29 Month Tiered CD - Relationship
0.45%†$25k$100k31 Month Tiered CD - Relationship
0.45%†$25k$100k32 Month Tiered CD - Relationship
0.45%†$100k$500k25 Month Key Jumbo CD - Relationship
0.45%†$100k$500k26 Month Key Jumbo CD - Relationship
0.45%†$100k$500k28 Month Key Jumbo CD - Relationship
0.45%†$100k$500k29 Month Key Jumbo CD - Relationship
0.45%†$100k$500k31 Month Key Jumbo CD - Relationship
0.45%†$100k$500k32 Month Key Jumbo CD - Relationship
0.35%†$25k$100k60 Month Tiered CD
0.35%†$100k$500k60 Month Key Jumbo CD
0.35%†$25k$100k18 Month Tiered CD - Relationship
0.35%†$25k$100k16 Month Tiered CD - Relationship
0.35%†$25k$100k17 Month Tiered CD - Relationship
0.35%†$100k$500k18 Month Key Jumbo CD - Relationship
0.35%†$25k$100k19 Month Tiered CD - Relationship
0.35%†$25k$100k21 Month Tiered CD - Relationship
0.35%†$25k$100k22 Month Tiered CD - Relationship
0.35%†$25k$100k23 Month Tiered CD - Relationship
0.35%†$100k$500k16 Month Key Jumbo CD - Relationship
0.35%†$100k$500k17 Month Key Jumbo CD - Relationship
0.35%†$100k$500k19 Month Key Jumbo CD - Relationship
0.35%†$100k$500k21 Month Key Jumbo CD - Relationship
0.35%†$100k$500k22 Month Key Jumbo CD - Relationship
0.35%†$100k$500k23 Month Key Jumbo CD - Relationship
0.30%†$25k$100k36 Month Tiered CD
0.30%†$25k$100k48 Month Tiered CD
0.30%†$100k-36 Month Key Jumbo CD
0.30%†$100k$500k48 Month Key Jumbo CD
0.30%†$100k$500k13 Month Key Jumbo CD - Relationship
0.30%†$25k$100k13 Month Tiered CD - Relationship
0.30%†$100k$500k15 Month Key Jumbo CD - Relationship
0.30%†$25k$100k15 Month Tiered CD - Relationship
0.30%†$25k$100k20 Month Tiered CD
0.30%†$25k$100k37 Month Tiered CD
0.30%†$2,500$100k10 Month Tiered CD - Relationship
0.30%†$25k$100k14 Month Tiered CD - Relationship
0.30%†$25k$100k38 Month Tiered CD
0.30%†$25k$100k39 Month Tiered CD
0.30%†$25k$100k40 Month Tiered CD
0.30%†$25k$100k41 Month Tiered CD
0.30%†$25k$100k42 Month Tiered CD
0.30%†$25k$100k43 Month Tiered CD
0.30%†$25k$100k44 Month Tiered CD
0.30%†$25k$100k45 Month Tiered CD
0.30%†$25k$100k46 Month Tiered CD
0.30%†$25k$100k47 Month Tiered CD
0.30%†$25k$100k49 Month Tiered CD
0.30%†$25k$100k50 Month Tiered CD
0.30%†$25k$100k51 Month Tiered CD
0.30%†$25k$100k52 Month Tiered CD
0.30%†$25k$100k53 Month Tiered CD
0.30%†$25k$100k54 Month Tiered CD
0.30%†$25k$100k55 Month Tiered CD
0.30%†$25k$100k56 Month Tiered CD
0.30%†$25k$100k57 Month Tiered CD
0.30%†$25k$100k58 Month Tiered CD
0.30%†$25k$100k59 Month Tiered CD
0.30%†$100k$500k20 Month Key Jumbo CD
0.30%$100k$500k37 Month Key Jumbo CD
0.30%†$100k$500k38 Month Key Jumbo CD
0.30%†$100k$500k39 Month Key Jumbo CD
0.30%†$100k$500k40 Month Key Jumbo CD
0.30%†$100k$500k41 Month Key Jumbo CD
0.30%†$100k$500k42 Month Key Jumbo CD
0.30%†$100k$500k43 Month Key Jumbo CD
0.30%†$100k$500k44 Month Key Jumbo CD
0.30%†$100k$500k45 Month Key Jumbo CD
0.30%†$100k$500k46 Month Key Jumbo CD
0.30%†$100k$500k47 Month Key Jumbo CD
0.30%†$100k$500k49 Month Key Jumbo CD
0.30%†$100k$500k50 Month Key Jumbo CD
0.30%†$100k$500k51 Month Key Jumbo CD
0.30%†$100k$500k52 Month Key Jumbo CD
0.30%†$100k$500k53 Month Key Jumbo CD
0.30%†$100k$500k54 Month Key Jumbo CD
0.30%†$100k$500k55 Month Key Jumbo CD
0.30%†$100k$500k56 Month Key Jumbo CD
0.30%†$100k$500k57 Month Key Jumbo CD
0.30%†$100k$500k58 Month Key Jumbo CD
0.30%†$100k$500k59 Month Key Jumbo CD
0.30%†$100k$500k10 Month Key Jumbo CD - Relationship
0.30%†$100k$500k14 Month Key Jumbo CD - Relationship
0.25%†$25k$100k18 Month Tiered CD
0.25%†$25k$100k27 Month Tiered CD
0.25%†$25k$100k30 Month Tiered CD
0.25%†$25k$100k33 Month Tiered CD
0.25%†$100k$500k27 Month Key Jumbo CD
0.25%†$100k$500k30 Month Key Jumbo CD
0.25%†$100k$500k33 Month Key Jumbo CD
0.25%†$25k$100k24 Month Tiered CD
0.25%†$100k$500k24 Month Key Jumbo CD
0.25%†$25k$100k16 Month Tiered CD
0.25%†$25k$100k17 Month Tiered CD
0.25%†$25k$100k19 Month Tiered CD
0.25%†$25k$100k21 Month Tiered CD
0.25%†$25k$100k22 Month Tiered CD
0.25%†$25k$100k23 Month Tiered CD
0.25%†$25k$100k25 Month Tiered CD
0.25%†$25k$100k26 Month Tiered CD
0.25%†$25k$100k28 Month Tiered CD
0.25%†$25k$100k29 Month Tiered CD
0.25%†$25k$100k31 Month Tiered CD
0.25%†$25k$100k32 Month Tiered CD
0.25%†$25k$100k34 Month Tiered CD
0.25%†$25k$100k35 Month Tiered CD
0.25%†$100k$500k18 Month Key Jumbo CD
0.25%†$100k$500k16 Month Key Jumbo CD
0.25%†$100k$500k17 Month Key Jumbo CD
0.25%†$100k$500k19 Month Key Jumbo CD
0.25%†$100k$500k21 Month Key Jumbo CD
0.25%†$100k$500k22 Month Key Jumbo CD
0.25%†$100k$500k23 Month Key Jumbo CD
0.25%†$100k$500k25 Month Key Jumbo CD
0.25%†$100k$500k26 Month Key Jumbo CD
0.25%†$100k$500k28 Month Key Jumbo CD
0.25%†$100k$500k29 Month Key Jumbo CD
0.25%†$100k$500k31 Month Key Jumbo CD
0.25%†$100k$500k32 Month Key Jumbo CD
0.25%†$100k$500k34 Month Key Jumbo CD
0.25%†$100k$500k35 Month Key Jumbo CD
0.20%†$25k$100k13 Month Tiered CD
0.20%†$25k$100k15 Month Tiered CD
0.20%†$100k$500k13 Month Key Jumbo CD
0.20%†$100k$500k15 Month Key Jumbo CD
0.20%†$100k$500k120 - 149 Day Key Jumbo CD - Relationship
0.20%†$100k$500k6 Month Key Jumbo CD - Relationship
0.20%†$2,500$100k120 - 149 Day Key Short Term CD - Relationship
0.20%†$2,500$100k6 Month Tiered CD - Relationship
0.20%†$100k$500k7 Month Key Jumbo CD - Relationship
0.20%†$2,500$100k7 Month Tiered CD - Relationship
0.20%†$100k$500k9 Month Key Jumbo CD - Relationship
0.20%†$2,500$100k9 Month Tiered CD - Relationship
0.20%†$100k$500k12 Month Key Jumbo CD - Relationship
0.20%†$2,500$100k12 Month Tiered CD - Relationship
0.20%†$2,500$100k150-179 Day Key Short Term CD - Relationship
0.20%†$2,500$100k10 Month Tiered CD
0.20%†$25k$100k14 Month Tiered CD
0.20%†$2,500$100k8 Month Tiered CD - Relationship
0.20%†$2,500$100k11 Month Tiered CD - Relationship
0.20%†$100k$500k10 Month Key Jumbo CD
0.20%†$100k$500k14 Month Key Jumbo CD
0.20%†$100k$500k150-179 Day Key Jumbo CD - Relationship
0.20%†$100k$500k8 Month Key Jumbo CD - Relationship
0.20%†$100k$500k11 Month Key Jumbo CD - Relationship
0.10%†$2,500$100k60 - 89 Day Key Short Term CD
0.10%†$2,500$100k90 - 119 Day Key Short Term CD
0.10%†$2,500$100k120 - 149 Day Key Short Term CD
0.10%†$2,500$100k6 Month Tiered CD
0.10%†$2,500$100k7 Month Tiered CD
0.10%†$2,500$100k9 Month Tiered CD
0.10%†$2,500$100k12 Month Tiered CD
0.10%†$100k$500k30 - 59 Day Key Jumbo CD
0.10%†$100k$500k60 - 89 Day Key Jumbo CD
0.10%†$100k$500k90 - 119 Day Key Jumbo CD
0.10%†$100k$500k120 - 149 Day Key Jumbo CD
0.10%†$100k$500k6 Month Key Jumbo CD
0.10%†$100k$500k7 Month Key Jumbo CD
0.10%†$100k$500k9 Month Key Jumbo CD
0.10%†$100k$500k12 Month Key Jumbo CD
0.10%†$100k$500k30 - 59 Day Key Jumbo CD - Relationship
0.10%†$100k$500k60 - 89 Day Key Jumbo CD - Relationship
0.10%†$100k$500k90 - 119 Day Key Jumbo CD - Relationship
0.10%†$2,500$100k60 - 89 Day Key Short Term CD - Relationship
0.10%†$2,500$100k90 - 119 Day Key Short Term CD - Relationship
0.10%†$2,500$100k7-31 Day Key Short Term CD
0.10%†$2,500$100k32-59 Day Key Short Term CD
0.10%†$2,500$100k150-179 Day Key Short Term CD
0.10%†$2,500$100k7-31 Day Key Short Term CD - Relationship
0.10%†$2,500$100k32-59 Day Key Short Term CD - Relationship
0.10%†$2,500$100k8 Month Tiered CD
0.10%†$2,500$100k11 Month Tiered CD
0.10%†$100k$500k7-13 Day Key Jumbo CD
0.10%†$100k$500k14-29 Day Key Jumbo CD
0.10%†$100k$500k150-179 Day Key Jumbo CD
0.10%†$100k$500k8 Month Key Jumbo CD
0.10%†$100k$500k11 Month Key Jumbo CD
0.10%†$100k$500k7-13 Day Key Jumbo CD - Relationship
0.10%†$100k$500k14-29 Day Key Jumbo CD - Relationship

KeyBank IRA Rates

ApyMinMaxProduct
1.25%†$25k$100k10 Year Tiered IRA - Relationship
1.25%†$100k$500k10 Year Key Jumbo IRA - Relationship
1.00%†$100k-6 Year Key Jumbo IRA - Relationship
1.00%†$25k$100k6 Year Tiered IRA - Relationship
1.00%†$100k-7 Year Key Jumbo IRA - Relationship
1.00%†$25k$100k7 Year Tiered IRA - Relationship
1.00%†$100k-6 Year Key Jumbo Roth IRA - Relationship
1.00%†$25k$100k6 Year Tiered Roth IRA - Relationship
1.00%†$100k-7 Year Key Jumbo Roth IRA - Relationship
1.00%†$25k$100k7 Year Tiered Roth IRA - Relationship
1.00%†$25k$100k8 Year Tiered IRA - Relationship
1.00%†$25k$100k9 Year Tiered IRA - Relationship
1.00%†$100k$500k8 Year Key Jumbo IRA - Relationship
1.00%†$100k$500k9 Year Key Jumbo IRA - Relationship
0.85%†$100k-60 Month Key Jumbo IRA - Relationship
0.85%†$25k$100k60 Month Tiered IRA - Relationship
0.85%†$100k-60 Month Key Jumbo Roth IRA - Relationship
0.85%†$25k$100k60 Month Tiered Roth IRA - Relationship
0.75%†$100k-48 Month Key Jumbo IRA - Relationship
0.75%†$25k$100k48 Month Tiered IRA - Relationship
0.75%†$100k-48 Month Key Jumbo Roth IRA - Relationship
0.75%†$25k$100k48 Month Tiered Roth IRA - Relationship
0.75%†$25k$100k10 Year Tiered IRA
0.75%†$100k$500k10 Year Key Jumbo IRA
0.70%†$25k$100k49 Month Tiered IRA - Relationship
0.70%†$25k$100k50 Month Tiered IRA - Relationship
0.70%†$25k$100k51 Month Tiered IRA - Relationship
0.70%†$25k$100k52 Month Tiered IRA - Relationship
0.70%†$25k$100k53 Month Tiered IRA - Relationship
0.70%†$25k$100k54 Month Tiered IRA - Relationship
0.70%†$25k$100k55 Month Tiered IRA - Relationship
0.70%†$25k$100k56 Month Tiered IRA - Relationship
0.70%†$25k$100k57 Month Tiered IRA - Relationship
0.70%†$25k$100k58 Month Tiered IRA - Relationship
0.70%†$25k$100k59 Month Tiered IRA - Relationship
0.70%†$100k$500k49 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k50 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k51 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k52 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k53 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k54 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k55 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k56 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k57 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k58 Month Key Jumbo IRA - Relationship
0.70%†$100k$500k59 Month Key Jumbo IRA - Relationship
0.65%†$100k-36 Month Key Jumbo IRA - Relationship
0.65%†$25k$100k36 Month Tiered IRA - Relationship
0.65%†$100k-36 Month Key Jumbo Roth IRA - Relationship
0.65%†$25k$100k36 Month Tiered Roth IRA - Relationship
0.65%†$25k$100k37 Month Tiered IRA - Relationship
0.65%†$25k$100k38 Month Tiered IRA - Relationship
0.65%†$25k$100k39 Month Tiered IRA - Relationship
0.65%†$25k$100k40 Month Tiered IRA - Relationship
0.65%†$25k$100k41 Month Tiered IRA - Relationship
0.65%†$25k$100k42 Month Tiered IRA - Relationship
0.65%†$25k$100k43 Month Tiered IRA - Relationship
0.65%†$25k$100k44 Month Tiered IRA - Relationship
0.65%†$25k$100k45 Month Tiered IRA - Relationship
0.65%†$25k$100k46 Month Tiered IRA - Relationship
0.65%†$25k$100k47 Month Tiered IRA - Relationship
0.65%†$100k$500k37 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k38 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k39 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k40 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k41 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k42 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k43 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k44 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k45 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k46 Month Key Jumbo IRA - Relationship
0.65%†$100k$500k47 Month Key Jumbo IRA - Relationship
0.50%†$100k-33 Month Key Jumbo IRA - Relationship
0.50%†$25k$100k33 Month Tiered IRA - Relationship
0.50%†$100k-6 Year Key Jumbo IRA
0.50%†$25k$100k6 Year Tiered IRA
0.50%†$100k-7 Year Key Jumbo IRA
0.50%†$25k$100k7 Year Tiered IRA
0.50%†$100k-33 Month Key Jumbo Roth IRA - Relationship
0.50%†$25k$100k33 Month Tiered Roth IRA - Relationship
0.50%†$100k-6 Year Key Jumbo Roth IRA
0.50%†$25k$100k6 Year Tiered Roth IRA
0.50%†$100k-7 Year Key Jumbo Roth IRA
0.50%†$25k$100k7 Year Tiered Roth IRA
0.50%†$25k$100k20 Month Tiered IRA - Relationship
0.50%†$25k$100k34 Month Tiered IRA - Relationship
0.50%†$25k$100k35 Month Tiered IRA - Relationship
0.50%†$25k$100k8 Year Tiered IRA
0.50%†$25k$100k9 Year Tiered IRA
0.50%†$100k$500k20 Month Key Jumbo IRA - Relationship
0.50%†$100k$500k34 Month Key Jumbo IRA - Relationship
0.50%†$100k$500k35 Month Key Jumbo IRA - Relationship
0.50%†$100k$500k8 Year Key Jumbo IRA
0.50%†$100k$500k9 Year Key Jumbo IRA
0.45%†$100k-24 Month Key Jumbo IRA - Relationship
0.45%†$25k$100k24 Month Tiered IRA - Relationship
0.45%†$100k-27 Month Key Jumbo IRA - Relationship
0.45%†$25k$100k27 Month Tiered IRA - Relationship
0.45%†$100k-30 Month Key Jumbo IRA - Relationship
0.45%†$25k$100k30 Month Tiered IRA - Relationship
0.45%†$100k-24 Month Key Jumbo Roth IRA - Relationship
0.45%†$25k$100k24 Month Tiered Roth IRA - Relationship
0.45%†$100k-27 Month Key Jumbo Roth IRA - Relationship
0.45%†$25k$100k27 Month Tiered Roth IRA - Relationship
0.45%†$100k-30 Month Key Jumbo Roth IRA - Relationship
0.45%†$25k$100k30 Month Tiered Roth IRA - Relationship
0.45%†$25k$100k25 Month Tiered IRA - Relationship
0.45%†$25k$100k26 Month Tiered IRA - Relationship
0.45%†$25k$100k28 Month Tiered IRA - Relationship
0.45%†$25k$100k29 Month Tiered IRA - Relationship
0.45%†$25k$100k31 Month Tiered IRA - Relationship
0.45%†$25k$100k32 Month Tiered IRA - Relationship
0.45%†$100k$500k25 Month Key Jumbo IRA - Relationship
0.45%†$100k$500k26 Month Key Jumbo IRA - Relationship
0.45%†$100k$500k28 Month Key Jumbo IRA - Relationship
0.45%†$100k$500k29 Month Key Jumbo IRA - Relationship
0.45%†$100k$500k31 Month Key Jumbo IRA - Relationship
0.45%†$100k$500k32 Month Key Jumbo IRA - Relationship
0.35%†$100k-18 Month Key Jumbo IRA - Relationship
0.35%†$25k$100k18 Month Tiered IRA - Relationship
0.35%†$100k-60 Month Key Jumbo IRA
0.35%†$25k$100k60 Month Tiered IRA
0.35%†$100k-18 Month Key Jumbo Roth IRA - Relationship
0.35%†$25k$100k18 Month Tiered Roth IRA - Relationship
0.35%†$100k-60 Month Key Jumbo Roth IRA
0.35%†$25k$100k60 Month Tiered Roth IRA
0.35%†$25k$100k16 Month Tiered IRA - Relationship
0.35%†$25k$100k17 Month Tiered IRA - Relationship
0.35%†$25k$100k19 Month Tiered IRA - Relationship
0.35%†$25k$100k21 Month Tiered IRA - Relationship
0.35%†$25k$100k22 Month Tiered IRA - Relationship
0.35%†$25k$100k23 Month Tiered IRA - Relationship
0.35%†$100k$500k16 Month Key Jumbo IRA - Relationship
0.35%†$100k$500k17 Month Key Jumbo IRA - Relationship
0.35%†$100k$500k19 Month Key Jumbo IRA - Relationship
0.35%†$100k$500k21 Month Key Jumbo IRA - Relationship
0.35%†$100k$500k22 Month Key Jumbo IRA - Relationship
0.35%†$100k$500k23 Month Key Jumbo IRA - Relationship
0.30%†$100k-13 Month Key Jumbo IRA - Relationship
0.30%†$25k$100k13 Month Tiered IRA - Relationship
0.30%†$100k-15 Month Key Jumbo IRA - Relationship
0.30%†$25k$100k15 Month Tiered IRA - Relationship
0.30%†$100k-36 Month Key Jumbo IRA
0.30%†$25k$100k36 Month Tiered IRA
0.30%†$100k-48 Month Key Jumbo IRA
0.30%†$25k$100k48 Month Tiered IRA
0.30%†$100k-13 Month Key Jumbo Roth IRA - Relationship
0.30%†$25k$100k13 Month Tiered Roth IRA - Relationship
0.30%†$100k-15 Month Key Jumbo Roth IRA - Relationship
0.30%†$25k$100k15 Month Tiered Roth IRA - Relationship
0.30%†$100k-36 Month Key Jumbo Roth IRA
0.30%†$25k$100k36 Month Tiered Roth IRA
0.30%†$100k-48 Month Key Jumbo Roth IRA
0.30%†$25k$100k48 Month Tiered Roth IRA
0.30%†$2,500$100k10 Month Tiered IRA - Relationship
0.30%†$25k$100k14 Month Tiered IRA - Relationship
0.30%†$25k$100k20 Month Tiered IRA
0.30%†$25k$100k37 Month Tiered IRA
0.30%†$25k$100k38 Month Tiered IRA
0.30%†$25k$100k39 Month Tiered IRA
0.30%†$25k$100k40 Month Tiered IRA
0.30%†$25k$100k41 Month Tiered IRA
0.30%†$25k$100k42 Month Tiered IRA
0.30%†$25k$100k43 Month Tiered IRA
0.30%†$25k$100k44 Month Tiered IRA
0.30%†$25k$100k45 Month Tiered IRA
0.30%†$25k$100k46 Month Tiered IRA
0.30%†$25k$100k47 Month Tiered IRA
0.30%†$25k$100k49 Month Tiered IRA
0.30%†$25k$100k50 Month Tiered IRA
0.30%†$25k$100k51 Month Tiered IRA
0.30%†$25k$100k52 Month Tiered IRA
0.30%†$25k$100k53 Month Tiered IRA
0.30%†$25k$100k54 Month Tiered IRA
0.30%†$25k$100k55 Month Tiered IRA
0.30%†$25k$100k56 Month Tiered IRA
0.30%†$25k$100k57 Month Tiered IRA
0.30%†$25k$100k58 Month Tiered IRA
0.30%†$25k$100k59 Month Tiered IRA
0.30%†$100k$500k10 Month Key Jumbo IRA - Relationship
0.30%†$100k$500k14 Month Key Jumbo IRA - Relationship
0.30%†$100k$500k20 Month Key Jumbo IRA
0.30%†$100k$500k37 Month Key Jumbo IRA
0.30%†$100k$500k38 Month Key Jumbo IRA
0.30%†$100k$500k39 Month Key Jumbo IRA
0.30%†$100k$500k40 Month Key Jumbo IRA
0.30%†$100k$500k41 Month Key Jumbo IRA
0.30%†$100k$500k42 Month Key Jumbo IRA
0.30%†$100k$500k43 Month Key Jumbo IRA
0.30%†$100k$500k44 Month Key Jumbo IRA
0.30%†$100k$500k45 Month Key Jumbo IRA
0.30%†$100k$500k46 Month Key Jumbo IRA
0.30%†$100k$500k47 Month Key Jumbo IRA
0.30%†$100k$500k49 Month Key Jumbo IRA
0.30%†$100k$500k50 Month Key Jumbo IRA
0.30%†$100k$500k51 Month Key Jumbo IRA
0.30%†$100k$500k52 Month Key Jumbo IRA
0.30%†$100k$500k53 Month Key Jumbo IRA
0.30%†$100k$500k54 Month Key Jumbo IRA
0.30%†$100k$500k55 Month Key Jumbo IRA
0.30%†$100k$500k56 Month Key Jumbo IRA
0.30%†$100k$500k57 Month Key Jumbo IRA
0.30%†$100k$500k58 Month Key Jumbo IRA
0.30%†$100k$500k59 Month Key Jumbo IRA
0.25%†$100k-18 Month Key Jumbo IRA
0.25%†$25k$100k18 Month Tiered IRA
0.25%†$100k-24 Month Key Jumbo IRA
0.25%†$25k$100k24 Month Tiered IRA
0.25%†$100k-27 Month Key Jumbo IRA
0.25%†$25k$100k27 Month Tiered IRA
0.25%†$100k-30 Month Key Jumbo IRA
0.25%†$25k$100k30 Month Tiered IRA
0.25%†$100k-33 Month Key Jumbo IRA
0.25%†$25k$100k33 Month Tiered IRA
0.25%†$100k-18 Month Key Jumbo Roth IRA
0.25%†$25k$100k18 Month Tiered Roth IRA
0.25%†$100k-24 Month Key Jumbo Roth IRA
0.25%†$25k$100k24 Month Tiered Roth IRA
0.25%†$100k-27 Month Key Jumbo Roth IRA
0.25%†$25k$100k27 Month Tiered Roth IRA
0.25%†$100k-30 Month Key Jumbo Roth IRA
0.25%†$25k$100k30 Month Tiered Roth IRA
0.25%†$100k-33 Month Key Jumbo Roth IRA
0.25%†$25k$100k33 Month Tiered Roth IRA
0.25%†$25k$100k16 Month Tiered IRA
0.25%†$25k$100k17 Month Tiered IRA
0.25%†$25k$100k19 Month Tiered IRA
0.25%†$25k$100k21 Month Tiered IRA
0.25%†$25k$100k22 Month Tiered IRA
0.25%†$25k$100k23 Month Tiered IRA
0.25%†$25k$100k25 Month Tiered IRA
0.25%†$25k$100k26 Month Tiered IRA
0.25%†$25k$100k28 Month Tiered IRA
0.25%†$25k$100k29 Month Tiered IRA
0.25%†$25k$100k31 Month Tiered IRA
0.25%†$25k$100k32 Month Tiered IRA
0.25%†$25k$100k34 Month Tiered IRA
0.25%†$25k$100k35 Month Tiered IRA
0.25%†$100k$500k16 Month Key Jumbo IRA
0.25%†$100k$500k17 Month Key Jumbo IRA
0.25%†$100k$500k19 Month Key Jumbo IRA
0.25%†$100k$500k21 Month Key Jumbo IRA
0.25%†$100k$500k22 Month Key Jumbo IRA
0.25%†$100k$500k23 Month Key Jumbo IRA
0.25%†$100k$500k25 Month Key Jumbo IRA
0.25%†$100k$500k26 Month Key Jumbo IRA
0.25%†$100k$500k28 Month Key Jumbo IRA
0.25%†$100k$500k29 Month Key Jumbo IRA
0.25%†$100k$500k31 Month Key Jumbo IRA
0.25%†$100k$500k32 Month Key Jumbo IRA
0.25%†$100k$500k34 Month Key Jumbo IRA
0.25%†$100k$500k35 Month Key Jumbo IRA
0.20%†$100k-120 - 149 Day Key Jumbo IRA - Relationship
0.20%†$2,500$100k120 - 149 Day Key Short Term IRA - Relationship
0.20%†$100k-6 Month Key Jumbo IRA - Relationship
0.20%†$2,500$100k6 Month Tiered IRA - Relationship
0.20%†$100k-7 Month Key Jumbo IRA - Relationship
0.20%†$2,500$100k7 Month Tiered IRA - Relationship
0.20%†$100k-9 Month Key Jumbo IRA - Relationship
0.20%†$2,500$100k9 Month Tiered IRA - Relationship
0.20%†$100k-12 Month Key Jumbo IRA - Relationship
0.20%†$2,500$100k12 Month Tiered IRA - Relationship
0.20%†$100k-13 Month Key Jumbo IRA
0.20%†$25k$100k13 Month Tiered IRA
0.20%†$100k-15 Month Key Jumbo IRA
0.20%†$25k$100k15 Month Tiered IRA
0.20%†$100k-120 - 149 Day Key Jumbo Roth IRA - Relationship
0.20%†$2,500$100k120 - 149 Day Key Short Term Roth IRA - Relationship
0.20%†$100k-6 Month Key Jumbo Roth IRA - Relationship
0.20%†$2,500$100k6 Month Tiered Roth IRA - Relationship
0.20%†$100k-7 Month Key Jumbo Roth IRA - Relationship
0.20%†$2,500$100k7 Month Tiered Roth IRA - Relationship
0.20%†$100k-9 Month Key Jumbo Roth IRA - Relationship
0.20%†$2,500$100k9 Month Tiered Roth IRA - Relationship
0.20%†$100k-12 Month Key Jumbo Roth IRA - Relationship
0.20%†$2,500$100k12 Month Tiered Roth IRA - Relationship
0.20%†$100k-13 Month Key Jumbo Roth IRA
0.20%†$25k$100k13 Month Tiered Roth IRA
0.20%†$100k-15 Month Key Jumbo Roth IRA
0.20%†$25k$100k15 Month Tiered Roth IRA
0.20%†$2,500$100k150-179 Day Key Short Term IRA - Relationship
0.20%†$2,500$100k8 Month Tiered IRA - Relationship
0.20%†$2,500$100k10 Month Tiered IRA
0.20%†$2,500$100k11 Month Tiered IRA - Relationship
0.20%†$25k$100k14 Month Tiered IRA
0.20%†$100k$500k150-179 Day Key Jumbo IRA - Relationship
0.20%†$100k$500k8 Month Key Jumbo IRA - Relationship
0.20%†$100k$500k10 Month Key Jumbo IRA
0.20%†$100k$500k11 Month Key Jumbo IRA - Relationship
0.20%†$100k$500k14 Month Key Jumbo IRA
0.10%†$100k-30 - 59 Day Key Jumbo IRA
0.10%†$100k-30 - 59 Day Key Jumbo IRA - Relationship
0.10%†$100k-60 - 89 Day Key Jumbo IRA
0.10%†$100k-60 - 89 Day Key Jumbo IRA - Relationship
0.10%†$2,500$100k60 - 89 Day Key Short Term IRA
0.10%†$2,500$100k60 - 89 Day Key Short Term IRA - Relationship
0.10%†$100k-90 - 119 Day Key Jumbo IRA
0.10%†$100k-90 - 119 Day Key Jumbo IRA - Relationship
0.10%†$2,500$100k90 - 119 Day Key Short Term IRA
0.10%†$2,500$100k90 - 119 Day Key Short Term IRA - Relationship
0.10%†$100k-120 - 149 Day Key Jumbo IRA
0.10%†$2,500$100k120 - 149 Day Key Short Term IRA
0.10%†$100k-6 Month Key Jumbo IRA
0.10%†$2,500$100k6 Month Tiered IRA
0.10%†$100k-7 Month Key Jumbo IRA
0.10%†$2,500$100k7 Month Tiered IRA
0.10%†$100k-9 Month Key Jumbo IRA
0.10%†$2,500$100k9 Month Tiered IRA
0.10%†$100k-12 Month Key Jumbo IRA
0.10%†$2,500$100k12 Month Tiered IRA
0.10%†$100k-30 - 59 Day Key Jumbo Roth IRA
0.10%†$100k-30 - 59 Day Key Jumbo Roth IRA - Relationship
0.10%†$100k-60 - 89 Day Key Jumbo Roth IRA
0.10%†$100k-60 - 89 Day Key Jumbo Roth IRA - Relationship
0.10%†$2,500$100k60 - 89 Day Key Short Term Roth IRA
0.10%†$2,500$100k60 - 89 Day Key Short Term Roth IRA - Relationship
0.10%†$100k-90 - 119 Day Key Jumbo Roth IRA
0.10%†$100k-90 - 119 Day Key Jumbo Roth IRA - Relationship
0.10%†$2,500$100k90 - 119 Day Key Short Term Roth IRA
0.10%†$2,500$100k90 - 119 Day Key Short Term Roth IRA - Relationship
0.10%†$100k-120 - 149 Day Key Jumbo Roth IRA
0.10%†$2,500$100k120 - 149 Day Key Short Term Roth IRA
0.10%†$100k-6 Month Key Jumbo Roth IRA
0.10%†$2,500$100k6 Month Tiered Roth IRA
0.10%†$100k-7 Month Key Jumbo Roth IRA
0.10%†$2,500$100k7 Month Tiered Roth IRA
0.10%†$100k-9 Month Key Jumbo Roth IRA
0.10%†$2,500$100k9 Month Tiered Roth IRA
0.10%†$100k-12 Month Key Jumbo Roth IRA
0.10%†$2,500$100k12 Month Tiered Roth IRA
0.10%†$2,500$100k7-31 Day Key Short Term IRA
0.10%†$2,500$100k7-31 Day Key Short Term IRA - Relationship
0.10%†$2,500$100k32-59 Day Key Short Term IRA
0.10%†$2,500$100k32-59 Day Key Short Term IRA - Relationship
0.10%†$2,500$100k150-179 Day Key Short Term IRA
0.10%†$2,500$100k8 Month Tiered IRA
0.10%†$2,500$100k11 Month Tiered IRA
0.10%†$100k$500k7-13 Day Key Jumbo IRA
0.10%†$100k$500k7-13 Day Key Jumbo IRA - Relationship
0.10%†$100k$500k14-29 Day Key Jumbo IRA
0.10%†$100k$500k14-29 Day Key Jumbo IRA - Relationship
0.10%†$100k$500k150-179 Day Key Jumbo IRA
0.10%†$100k$500k8 Month Key Jumbo IRA
0.10%†$100k$500k11 Month Key Jumbo IRA

Rates updated: 5/22/2013

Data for Q4 2012


Institution Statistics


KeyBank National Association
FDIC Certificate #17534
BankRate ReportView
Year Established1849
Employees16439
Primary RegulatorOCC

Assets and Liabilities

Assets$87.04 billion
Loans$57.62 billion
Deposits$68.14 billion
Equity Capital$9.15 billion
Loan Loss Allowance$943.21 million
Unbacked Noncurrent Loans$787.01 million
Real Estate Owned$26.73 million

Historic Data - December 2011

Assets$86.20 billion
Equity Capital$10.11 billion
Loan Loss Allowance$1.11 billion
Unbacked Noncurrent Loans$1.01 billion
Real Estate Owned$67.56 million

Profit Margin - Quarterly

Net Interest Margin3.11%
Return on Assets1.04%
Return on Equity9.21%
Interest Income$2.67 billion

Institution Health


Overall Score:
5 out of 5
5
Texas Ratio4
The Texas Ratio is an indicator of how much funds a bank has available compared to the total value of loans considered at risk. As of December 31, 2012 KeyBank had $813.74 million in non-current loans and owned real-estate with $10.1 billion in equity and loan loss allowances on hand to cover it. This gives KeyBank a Texas Ratio of 8.06% which is above average. Any bank with a Texas Ratio near or greater than 100% is considered at risk.
Texas Ratio Trend4
The Texas Ratio for KeyBank decreased slightly from 9.61% as of December 31, 2011 to 8.06% as of December 31, 2012, resulting in a positive change of 16.15%.This indicates that the balance sheet and financial strength for KeyBank has improved slightly in recent periods.
Deposit Growth5
In the past year, KeyBank has increased its total deposits by $3.93 billion, resulting in 6.12% growth for the year. A strong track record of growth is an indicator of consumer confidence and the bank's ability to strengthen its balance sheet. The growth KeyBank has shown is excellent.
Capitalization4
Both FDIC and NCUA consider capitalization levels of banks and credit unions to be of high importance. Higher capitalization allows for a greater buffer when cover loans that may fail in the future. KeyBank has $87.04 billion in assets with $10.1 billion in equity, resulting in a capitalization level of 11.60%, which is above average.
Write Review

Key Bank Service Fee
1 stars - bapter - Wednesday, July 6, 2011 - 7:53 AM

In June 2011, Key Bank began charging a $5 service fee for accounts that do not make at least 5 transactions per month. I was not aware of this change as it was posted in small print on their statement and I do not read that. I maintained two accts at their bank for many years- one main checking acct for all my business where I kept an average balance of $3,000 and a second POA acct for my daughter. The one for my daughter was hardly used. In June, I saw that I was charged a $5 fee on that acct. I called the bank to inquire and I asked that they waive the fee as I was unaware of the change and I was a good customer for so many years. I spoke to a number of customer service people, including a manager and they refused to waive the fee.

I have never experienced such poor customer service at any other bank or institution. I do not recommend doing business with them.

11

Annoying Practices And Not Small Business Friendly
2 stars - gblume - Tuesday, September 6, 2011 - 2:01 AM

I have banked with Key Bank for almost 20 years and have found them to be mediocre at best and recently to have gotten signiificantly worse.  As other reviewers of this bank have noted, they have one of the worst and most arbitrary policies regarding funds availability of any bank.  None of their funds availability policies make any sense, and appear to be determined by who you are talking to.  I was closing on a house and had a cashiers check for $100,000 from another bank, which Key Bank said would take 4 days to become available.  The issuing bank told me it should be hours, or at the most 1 day, and said "no bank in the country will hold this over 1 day."  Recently, I brought in a check for $4500 from a mutual fund company with well over $15,000,000,000 in assets.  The Key Bank clerk fumbled around and then gave me a written notice that the funds would be available in 4 business days.

Even worse, they claim to be small business friendly.  Guess again.  After giving a detailed business plan to three business bankers at Key Bank to get a loan to expand my business, including to Key Bank's head of SBA loans in my region, and being told by all three that this was "the best proposal I've seen in a year,"  Key Bank corporate turned it down totally.  I guess, like many banks, they had better things to do with TARP funds then invest it in the expansion of small businesses, including on a proposal that was felt to be "the best in a year" by three of their own business bankers.  None of these three bankers would discuss Key Bank's decision with me (I guess because they were so embarrased by what they had said).  I have a friend who was a senior VP at Key Bank who left them and told me it was the best decision of his life to get out of Key Bank.

Like many national banks, Key Bank is beaurocratic, inefficient, unfriendly, arbitrary, and not conducive to consumers or small business.  Find a different bank.  Maybe companies like this partly explain why the US economy is falling behind. 

 

5

THEY ARE JUST THIEVES!
1 stars - mpbraun123 - Monday, April 22, 2013 - 3:07 PM

they offered a $150 bonus for a new account and instead they took out of me $9 a month and didn't gave me the $150 prommised, and when I asked to close my account they said "you will have to pay a early termination fee of $50"

4

HORRIBLE Online Banking -- And THIEVES To Boot!
1 stars - evrclr190p - Friday, October 5, 2012 - 10:16 AM

I was a loyal KeyBank customer for 20 years.   But their online banking has ended all of that.

The security checks are flawed.  It prompts you for information from public record (mortgage payment amount, relatives names, etc).  However, my answers were never correct.   Evidently, Key knows more about my family members than I do, and as a result my account would be locked.

This went on for a few years...  getting locked out of online banking every few weeks and having to spend 15 minutes on the phone getting it unlocked.   Finally, I gave up with them and just stopped using the account entirely.

I just learned that they started assessing a $5/month maintenance fee on my account due to inactivity.   Once they finally sucked all of my money from the account down to a zero balance, they closed my account.   WITHOUT EVEN NOTIFYING ME.

THESE PEOPLE ARE THIEVES!!!   BANK WITH THEM AT YOUR OWN RISK!!!

4

Horrible.
1 stars - J_Stan_Ley - Friday, November 2, 2012 - 3:58 PM

This is the absolute worst bank I have ever used and or heard of anyone using. It took me three tries to get my debit card ordered and during that first month they almost closed my account because they "lost" my deposit. Once that got cleared up I finally received my debit card 42 days after opening my account. They had tacked on monthly bank fees because I had not used my card the twice per 30 days requirement to waive them.  That got refunded after 10 days of "looking into it". Fast forward 5 months with no problems until I go to check my account only to find that my account has been closed. I am informed that it is closed because they did not have a signature card on file. (I filled out everything including a signature card with a branch manager who had conveniently relocated to Portland) I received no notice, and no phone call. They claim to have sent out the letter September 3rd giving me 30 days notice that my account would be closed. Not only did I never receive a letter, my account was not closed until October 30th. They then had the balls to encourage me to open another account with them and that they will make sure this time that everything is correct. No one involved with this bank can ever answer any questions they always have to ask someone else over the phone. This occurs over the phone or in person at the branch locations. I wish I could give them zero stars. A ceramic piggy bank with a ferret guarding it would have better customer service and probably be more competent than Key Bank.

3

Key Bank Management
1 stars - Anthony2331 - Tuesday, July 3, 2012 - 7:16 AM

I have received very poor customer service by the local management as well as the regional managers.  I was given misinformation about my home loan, and on one occassion inaccurate figures.  The local manager has been terrible at follow up service. I am surprised that Key Bank is still operating in Lambertville, Michigan. The worst overall experience with service and help I have ever recieved from a bank in my 30 years of using a bank.

3

Tired Of Paying Fees
1 stars - aloham00n - Wednesday, November 16, 2011 - 6:23 PM

Over the last 6 months at Key Bank, I was getting changed insane fees because I missed one transaction in their 5 transactions minimum policy, or I wanted an ATM card instead of a debit card, or worse an overdraft fee for being $2 shy when I was assured that I was set up with overdraft protection. I can’t even count how many times I had to call them to make sure they got my home address right, and time and time again they got it wrong. To top it all off, there customer service was extremely lacking. One woman even had the nerve to call me irresponsible when I went to close the accounts I had there (which there is yet another $25 fee to do for each account, which is actually cheaper to do then to stay there). Stay far away from this bank.  

3

Bad Banking Practice
1 stars - twlo2530 - Sunday, October 30, 2011 - 9:10 AM

I had a CD with Key Bank that matured in August. Weeks before the maturity date, I completed a form requesting that half the money be sent to another bank and half to remain in their bank.  They took slightly more than half to retain and let the other half sit in their bank for 2 months without forwarding it and without notifying me that there was a problem!  When the other bank contacted me to say they had not yet received the money, I called Key Bank and really had to jump thru hoops to get the money transferred.  First, they said the amount on the request form was off by a few dollars and needed correcting (they had not notified me of this). Then it still was not transferred, nor was I notified of a problem util I called.  They said I owed a penalty fee because the request was after the maturity date and I had to FAX them a letter agreeing to have the penalty fee subtracted from the amount transferred.  I was furious because the original request was well before the maturity date. I FAX'd them the requested letter (actually 2, because first they gave me the wrong amount of the "penalty").  The $65 penalty was an outrage and I told them so, but they were not going to forward my money until I agreed to pay it.  I have dealt with many banks over the years, but have never experienced such poor customer service!!!

3

An Absolutely Horrible Mortgage Experience
1 stars - reviewer - Sunday, October 16, 2011 - 2:50 PM

 

Every week there were new forms to be signed and new documents to be provided - new hoops to jump through.  They provide a website to track the status of your loan - what documents you still need to get to them and what they still need to do before you can close.  I applied for the loan 7 weeks prior to the date I wanted to close.  I provided all requested documents promptly.  Four weeks after I had first applied and three weeks before I was supposed to close I called to inquire about the numerous red flags still showing up on the website.  Many of these flags were items I had provided weeks ago; others didn't make any sense; still others they had never even asked for.  The agent in their mortgage "service" center assured me that that would all get taken care of soon.  The loan should come out of processing any day now and when that happened the flags would all get cleared up.  He seemed quite irritated that I had even called to ask.  Two days before I was supposed to close I called him because I still didn't have final numbers.  He said it should be done "today".  One day before closing he called me to request yet another document and - in passing - mentioned a "small" issue with the home owner's association.  But, still it should be done "today".  3 hours after I was supposed to close the local mortgage specialist called me to tell me that there was an issue with the HOA and they needed a letter that the HOA was not providing to them.  Both she and the agent in their central mortgage service center were actively hostile when I put the blame on Key for the loan not closing on time - they had had 7+ weeks to get it done.  Both blamed the HOA, my Realtor, and the seller's Realtor for the delays.  I was especially upset at their refusal to take any of the blame because everytime I spoke with them I was assured that everything was fine and they always made it clear that I shouldn't have been bothering them with these concerns - the loan would close on time.

 

 

 

The issue with the HOA that was revealed 3 hours after the closing should have happened was with the delinquency rate on HOA fees; it required an exception through Fannie Mae to get the loan approved and that would cost me $200.  In addition to costing an extra $200, it was also going to take at least a week to get the exception.  I was very upset about this because everytime I asked about the status of the loan I was assured everything was on track - right up until the closing time came and went without closing!  She informed me that I didn't have to go for the exception; of course if I didn't the loan was declined.  In my mind that's really not a choice.  Just like when your computer crashes and says I've lost your data, press OK.  No, it's not OK, but I don't have any other choice!!  She refused to acknowledge that the "choice" she was giving me was really no choice at all.  The only good thing I have to say about Key comes here - the exception got approved very quickly.  They turned it around in less than 1 business day!  But, from what I've seen of their business practices at the last possible moment is the only way they do things so I guess they've gotten quite good at it!

 

 

 

I could go on and on and list the numerous other things that they got wrong throughout the process, but I hope by now I've convinced you to take your business elsewhere.  Their fees were lower than other lenders, but you get what you pay for.  And many of the fees they advertised at the start of the process ended up being much higher in the end (those are the numerous other things I could go on and on about; suffice it to say the "surprises" added up to about $700 in extra fees by the end). I'll never get another mortgage through them; not even if they paid me!

 

3

Beware Of Prepayment Penalty And Poor Customer Service !!!
1 stars - uma - Friday, September 23, 2011 - 10:49 AM

We had been with Key Bank for some years now, but we closed our account this week because of poor customer service and the prepayment penalty clause which was not disclosed to us verbally on a commercial loan. Also the loan was not set up to receive the 1098 automatically even though it was a mortgage loan. It is very hard to get issues resolved in a timely manner. It takes sveral phone calls and emails for every small thing. If you do business with Key Bank, please be sure to read everything, as the most important things are not disclosed verbally at the time of closing.

3

Not The Best
2 stars - NicoleS - Thursday, April 21, 2011 - 2:48 AM

As with all large banks, Key gives you the feeling of being a cog in the wheel. They charge for being the keeper of your account, and fees are numerous, even for those who are in good standing. Their new buildings go up left and right, and there is no feeling that they give back to the communities they are servicing. My advise: go with a small local bank or a credit union.

3

Fees For Everything, Horrible Customer Service
1 stars - BABYGURL2090 - Thursday, April 4, 2013 - 6:37 AM

I GET CHARGED A FEE TO CALL IN ABOUT MY OWN ACCOUNT,  THEY MAKE SURE TO TAKE ALL OF THE DEBITS OUT OF YOUR ACCOUNT BEFORE ANY CREDITS SO IF YOU OVER DRAFT THEY HIT YOU WITH A FEE AND DONT EVEN TRY TO GET IT WAIVED BECAUSE THEY WILL NOT DO IT. CUSTOMER SERVICE GETS RUDE WITH YOU. THEY WILL NOT HELP YOU IN ANY TYPE OF WAY THIS BANK IS ALL ABOUT MAKING MONEY. IVE GOT MORE MONEY TAKEN OUT OF MY ACCOUNT FOR FEES THEN ANYTHING ELSE. IM TRYING TO BUILD MY SAVINGS AND THIS IS THE WORST PLACE TO DO IT! BE CAREFUL!!!!!! THEY JUSTIFY EVERYTHING THEY DO BY SAYING ITS IN THE "FINE PRINT" ON THE TERMS YOU SIGNED. THEY WILL GET YOUR MONEY AND DO NOT CARE HOW THEY DO IT!!

2

Customer Service Sucks
1 stars - jnmcelhaney - Wednesday, March 27, 2013 - 2:34 PM

I have lived in the small town of belfair wa all my life. This bank has been here since forever why i have no clue. They are rude every single time you go there for anything you doing. Deposits, payments dosent matter. If you like to be treated as a second rate citizen talked down to and by snoody stuck up employees you will enjoy this branch. Otherwise drive to any other town to bank with them if you must. This has been going on with them for years..... when my home equity is paid for i will never be back what a day to look forward to.

1

Banks Dishonest Practices
1 stars - scc - Thursday, September 6, 2012 - 1:22 PM

My son opened a student account at Key bank and direct deposited his checks, including his student loan check.   The bank increased its charges and informed him in very convoluted language at the end of a statement.  My son found that every time he checked his balance the bank was charging him and they were charging him an additional fee for checking at an out of state ATM.   He could not access his online account to find out why his money was disappearing and repeatedly contacted help to figure out why access was denied.   It cost him a lot of money by checking his balance on an ATM in an attempt to do his due diligence and avoid overdrafting.  Of course, it cost Key bank nothing for him to view his balance, they charged as much as $5 for this "service" at another banks ATM.  When he came home in May, he spoke to a service representative and closed  his account and withdrew his balance.  Unfortunately, the bank personnel did not bother to actually close his account.   We received robo-calls, with nobody on the other end, directed to nobody's name, saying to call Key bank.  Since none of us had accounts there any more, we thought this was a promotion.  When we did call the number that was left we found the bank had charged him $45, because they hadn't closed his account.  We spent another half hour at the bank, we were told this was corrected, but it wasn't until we contacte the consumer protection agency and they contacted the bank.  Terrible service and dishonest banking policies that treat their customers like they are there to be robbed.  I recommend you never use this bank, no matter what the promotions they offer, such as a student account.  They will change the rules, without clear notification and they will try to rob you.

1

All Banks Are The Same, But Customer Service Is The Differentiating Point.
5 stars - jaredagasper - Sunday, August 19, 2012 - 2:22 AM

Before Key Bank, I had accounts with Alaska USA credit union (whom I still have for savings), Wells Fargo and Chase. Key Bank lacks on certain areas with technology and exceeds within others. The employees in any branch I walk into make me feel welcome and even when I have an issue I don't expect to have solved within the branch, they each go out of their ways to advocate on my behalf to get it solved or send me in the right direction. They have all the convenience and technology of a large bank and have the neighborhood feel of a small bank. Unlike some of the other commentors, I read my disclosures and asked the important question a financially responsible person would ask before opening my account and the bankers always answer honestly and even make suggestions on how to avoid financial issues. I would recommend Key Bank to anyone living within their footprint and think those with negative experiences stop blaming the bank and perhaps look at what THEY did wrong that could've kept them out of the current situation. On a final note, I have banked with many banks and credit unions and I must say Key Bank's fees are low for the market and in some cases are not charged at all compared to larger banks. If you are smart with your money and finances, this bank will do the rest for you!

1

Just Short Of Hijacking
1 stars - Barbra - Thursday, August 16, 2012 - 1:36 PM

The only reason I gave them 1 star is because they do at least answer the phone ... well at some locations anyway.

Keybank is absolutely terrible. Tried to close an account for my father who needed this money desperately for his care. I have Financial Power of Attorney and faxed over all necessary documents to them. After 10 days, they confirmed that they received those documents but have not added me to the account. In addition, they have no idea when I will be added to the account and will not notify me once they do. All they will tell me is "Call back next week and check". Seriously? Once I am on the account, that is not the end of the ordeal - from what I understand. Then I will have to send a notrized letter requesting withdrawl.  They state this is for "security". I wonder how long that letter will take to process. Never Never Never deposit your money with this company. If how they paractice is legal, they must be walking on the edge of legality.

1
Vote:
0
$150 Checking Account Bonus
OfferCheckingCash		View Promo Details »
Leave a Comment (7) »
Michael Tad - May 16, 2013
This is the worse bank in history. They closed my wife's account without notice for no reason.


They charge ridiculous fees.

Anonymous - May 16, 2013
It is a tease only, you can not make three direct SS deposits within 3 months, since they count the day of applying as opening day, plus SSA require 30 days prior notice to change the account for a new bank.


Furthermore, they will not pay you the bonus  even if you meet the obligations by some miracle, you have to call and beg for it with humility, stay away from  KeyBank.

Anonymous - May 16, 2013
Last year I did not get the bonus, reason given, my direct deposit was late 3 days do to a holyday.

After waiting 7 months for the bonus, I was really disappointed. They have ability to manipulate the ACH dates to serve their agenda or they can put hold on any incoming deposit.

Anonymous - May 16, 2013
Just look at the extremely low CD rates available at Key Bank.    That should give you a good indication whether you want to do business with this bank.

Anonymous - May 17, 2013
Did this promotion almost 6 months ago and will be closing my account at the end of this month  The good news is that after meeting the promotional requirements the bonus was paid promptly.  The bad news...Key is simply the worst financial institution to deal with.  They are simply terrible!!!.  Transfer times are excessive long as well as hold times....some take 10 business days. Was told by customer service their online bill pay system does not work well with Firefox, their system also is constantly hacked and is down.  Their Facebook page is full of negative comments. If you call up for assistance due to their issues they charge you an excess customer service fee.  Key is one of the few companies who fully understand how terrible they are and is proud of it.  My suggestion is to avoid this bank at all costs.  At the minimum, fully understand the terms and conditions...the fees and especially the hold times for transfers in and out of your account.  Also if your direct deposit is once a month be carefully at the timing to the opening of the account.  Might be a challenge to get the three deposits within the time frame

Smokeboat - May 17, 2013
Cannot say enough negitive about this bank....so I won't.

Anonymous - May 17, 2013
I did business with Key Bank years ago and found it to be OK.  However, that was then and this is now:

The bank today appears to be in a death spiral.  Pity.

 
Nationwide Savings Accounts
Featured Accounts